Articles
25 out of 234 shown
234 out of 234 shown
Learn how to resolve camera problems by reinstalling or downloading the Microsoft integrated webcam driver on Windows 11. Step-by-step guide to ensure your camera driver works correctly.
Updated: May 16, 2025
ID: 000124356
How to connect and set up a Dell docking station with your laptop. Find setup instructions, compatible docking interfaces like USB-C and Thunderbolt 3, and troubleshooting tips to ensure reliable connectivity.
Updated: May 16, 2025
ID: 000126484
This article provides instructions on how to run the hardware diagnostics on supported devices from the Dell Support website.
Updated: May 16, 2025
ID: 000181161
See the information below to help resolve the error "0xA00F4244 NoCamerasAreAttached" when you access the webcam.
Updated: May 16, 2025
ID: 000125158
Use our guide to learn how to successfully install Windows 11 and Windows 10 on a Dell computer with a Dell Windows Recovery DVD.
Updated: May 16, 2025
ID: 000132479
See the section that matches the code you received, and follow the instructions that are listed in the Next Steps column.
Updated: May 16, 2025
ID: 000181167
This article provides an example log collector script for the Windows operating system.
Updated: May 16, 2025
ID: 000203831
Learn how to replace a Dell laptop hard drive. Find step-by-step instructions for installation, operating system setup, and driver installation.
Updated: May 15, 2025
ID: 000122450
This article describes the TPM firmware update process.
Updated: May 15, 2025
ID: 000184894
Follow these steps to resolve a "Power surge on the USB port - Unknown USB Device needs more power than the port can supply" error in Windows 10.
Updated: May 15, 2025
ID: 000149584
This article gives some troubleshooting tips for common issues with video on Dell laptop LCD screens.
Updated: May 15, 2025
ID: 000124370
How to run Dell Preboot diagnostics to identify hardware issues on your Dell computer. Learn instructions on using Dell onboard diagnostics, performing in-depth tests, and troubleshooting with Dell diagnostics boot options.
Updated: May 15, 2025
ID: 000181163
Follow the instructions on how to turn the laptop touchpad (laptop mouse, trackpad, mousepad) off and on.
Updated: May 15, 2025
ID: 000124374
Information about update errors when using Alienware Update, Dell Update, or Dell Command Update.
Updated: May 15, 2025
ID: 000185515
This article provides the summary on the Dell Pro Laptops PA13250 Windows 11 Driver Pack.
Updated: May 15, 2025
ID: 000272644
How to add apps to the startup folder in Windows 10 using simple steps and commands. Optimize startup programs for a faster boot and know the use of the shell startup command.
Updated: May 15, 2025
ID: 000124550
This Article provides the summary on Latitude 9330/Dell Pro 13 Premium Windows 11 Driver Pack.
Updated: May 15, 2025
ID: 000201029
This Article provides the summary on Latitude 9330/Dell Pro 13 Premium Windows 10 Driver Pack.
Updated: May 15, 2025
ID: 000200886
Learn how to activate Trusted Platform Module (TPM) 2.0 on your Dell personal computer for enhanced security features like BitLocker, Secure Boot, and Windows Hello. This article supports Windows 11, Windows 10, and Windows 8(8.1).
Updated: May 14, 2025
ID: 000189676
How to use the Print Screen key in Microsoft Windows 11 and Windows 10 to capture screenshots and use the Snipping Tool.
Updated: May 14, 2025
ID: 000147539
Learn how to download and install Bluetooth drivers for Windows 11 and Windows 10. Resolve any Bluetooth driver errors and ensure reliable Bluetooth connectivity on your device.
Updated: May 14, 2025
ID: 000132386
This article discusses how to download and install Adobe Acrobat that is purchased from Dell.
Updated: May 14, 2025
ID: 000180687
Learn how to check what processor you have in your Dell computer. Follow simple steps for Windows and Linux to check the processor generation and model.
Updated: May 14, 2025
ID: 000204117
Windows BitLocker has become a solution for people using Windows to encrypt and secure your data. The following is how to enable and disable BitLocker using the standard methods. We do not discuss the utilization of a USB as a Trusted Platform Module (TPM) replacement and do not discuss Group Policy changes for advanced features. Domain level Group Policy changes and network-managed BitLocker setups are Best Effort and are out of the scope of support. Supported configurations are limited to single computers and locally managed BitLocker setups.
Updated: May 14, 2025
ID: 000125409
This article is a guide to clear the cache and browser history for common browsers. Browsers that are used on Dell computers with the Windows 10 and 11 operating system.
Updated: May 14, 2025
ID: 000136315
WinPE 11 driver pack.
Updated: May 14, 2025
ID: 000211541
See the information for guidance on warranty support for laptop batteries in the unfortunate occurrence of a battery failure. Also linked to the article are some further reading on troubleshooting and how to check the battery health status.
Updated: May 14, 2025
ID: 000123808
This article provides information about upgrading or installing the system memory or RAM on a Dell computer. Identifying the correct memory type, the number of modules that are supported on a computer, and the maximum memory that is supported is important to understand before purchasing or upgrading the memory on a computer.
Updated: May 14, 2025
ID: 000129299
This article provides information about Dell laptop battery guidelines. Find information about installation, maintenance, extend battery life. Best practices for Dell laptop battery.
Updated: May 14, 2025
ID: 000175212
Is your personal computer overheating or your laptop running hot and shutting down? Learn the causes of laptop overheating, how to prevent an overheating laptop, and steps to fix a computer that overheated and shut down.
Updated: May 14, 2025
ID: 000130867
This article provides information about how to identify and troubleshoot blue screen or stop errors on a Dell computer. Find troubleshooting steps to resolve blue screen or stop errors.
Updated: May 14, 2025
ID: 000123379
Learn how to reset the BIOS or UEFI to factory default settings on a Dell laptop. Follow step-by-step instructions for UEFI BIOS utility factory reset, resetting BIOS without display, and restoring BIOS in Windows 10 and Windows 11.
Updated: May 14, 2025
ID: 000125291
Information and steps on how to automatically log in to Windows without having a welcome screen or classic login prompt.
Updated: May 13, 2025
ID: 000153123
The following article contains information about multiple troubleshooting steps to fix sleep, suspend, and hibernate issues on Windows computers that turn on.
Updated: May 13, 2025
ID: 000129781
How to set your NVIDIA card as the primary GPU, enable NVIDIA video, and switch graphics mode to switchable graphics on Dell laptops. Improve video performance and resolve issues with your frames per second (FPS), video quality, and resolutions for gaming and multimedia.
Updated: May 13, 2025
ID: 000190229
Learn how to back up and restore in Windows 10 with File History.
Updated: May 13, 2025
ID: 000193501
The following article provides information about the correct handling and usage of the Dell DA305 Adapter and Dell Pro 7-in-1 USB-C Travel Hub DA310.
Updated: May 13, 2025
ID: 000239803
The following article provides information about a problem where the laptop does not turn on when it is connected to the Dell universal dock. (UD22) Some high-end laptops require more power than the UD22 can provide with the standard AC adapter.
Updated: May 13, 2025
ID: 000226176
Dell offers ISO recovery media for Windows 11 and Windows 10, available for download from their Operating System Recovery Image website.
Updated: May 13, 2025
ID: 000131442
Dell Client Platform remediation is available for multiple vulnerabilities in Intel Graphics Driver and Software and Intel Graphics Software Advisories that could be exploited by malicious users to compromise the affected system.
Updated: May 13, 2025
ID: 000281808
This article clarifies the conditions for Dell coverage of the laptop keyboards (Worldwide). Contractual and legal warranties in the European Union (EU), the Dell Limited Hardware Warranty (United States and Canada), and or applicable Dell Support Service Agreements are covered in this document.
Updated: May 13, 2025
ID: 000225879
Information about Platform Configuration Register (PCR) 7 giving a "PCR 7 binding not possible" message when used with TPM and BitLocker.
Updated: May 13, 2025
ID: 000203995
The following article provides information about a failure of the Dell Pro Premium Collaboration keyboard to connect or detect the Radio Frequency (RF) Dongle.
Updated: May 13, 2025
ID: 000311953
BitLocker may not enable after a Hard Drive replacement.
Updated: May 13, 2025
ID: 000137422
This article provides steps on how to configure Wireless Wide Area Network (WWAN) Access Point Names (APN) using Microsoft Configuration Designer.
Updated: May 13, 2025
ID: 000201259
This page describes how to Update the BIOS on a laptop with or without the AC adapter attached, if the battery is missing, or the battery has failed.
Updated: May 13, 2025
ID: 000134938
Learn how to downgrade your Dell system BIOS safely. Step-by-step instructions for downloading and downgrading to a previous BIOS version Resolve issues with ease.
Updated: May 13, 2025
ID: 000130652
To help with locating previously stored BitLocker recovery keys, this article describes the different storage options that each Windows operating system supports.
Updated: May 13, 2025
ID: 000124361
The following article provides information about accessing the Unified Extensible Firmware Interface (UEFI) or BIOS with Microsoft Windows 10 or 11 on a Dell computer.
Updated: May 13, 2025
ID: 000126121
The following article provides information about why Wake-on-LAN does not work on computers using a USB adapter for their Ethernet connection.
Updated: May 12, 2025
ID: 000179586
The following article provides information about how to change the touchpad settings after installing Ubuntu 18.04 Long-Term Support (LTS) on your Dell computer.
Updated: May 12, 2025
ID: 000129850
The following article provides information about how to boot to the Windows 11, or Windows 10 advanced startup options menu on your Dell computer.
Updated: May 12, 2025
ID: 000147155
This article is a guide to a couple of different methods to complete a Trusted Protocol Module (TPM) firmware update on a Dell personal computer if you get the following error message - "The update image is not for this system."
Updated: May 09, 2025
ID: 000138425
Learn about possible hardware issues and how to troubleshoot them on a Dell computer with Ubuntu installed as the operating system.
Updated: May 09, 2025
ID: 000131786
This article explains how to run memory diagnostics using the ePSA and SupportAssist tools.
Updated: May 09, 2025
ID: 000129992
The following guide deals with a specific issue with Dell Mobile Broadband (WWAN) Modules after the system is re-imaged. We take you through how to identify if this is happening and how to go about solving the issue.
Updated: May 09, 2025
ID: 000123861
This article provides information about changes to the display of USB and Thunderbolt settings on newer BIOS versions.
Updated: May 09, 2025
ID: 000126580
This article provides information about webcams and their use in Dell laptops and desktops with the Ubuntu operating system.
Updated: May 09, 2025
ID: 000129819
This article covers the answers to the most frequently asked questions about the Network Interface Card (network adapter, also known as Network Interface Controller, Network Adapter, LAN Adapter, or Physical Network Interface) port on a Dell computer.
Updated: May 09, 2025
ID: 000178859
This article provides info on Kensington Locks used with Dell systems.
Updated: May 09, 2025
ID: 000134337
This article provides information about how to reset the Real-Time Clock (RTC) on Dell laptops. RTC reset helps recover supported Dell laptops from a no power, no post, or no boot issue.
Updated: May 09, 2025
ID: 000125880
This article describes the various download locations for drivers, software on the Dell Support website, and their purpose.
Updated: May 08, 2025
ID: 000131797
This article provides the steps for changing the Computer Name on a Dell computer if it shows Desktop-XXXXXX.
Updated: May 08, 2025
ID: 000137111
This article offers detailed guidance on how to identify and troubleshoot a No POST (Power-On Self-Test) issue on a Dell laptop. It covers the symptoms of a No POST problem, such as the laptop not powering on or displaying any signs of activity. The article also provides step-by-step instructions for diagnosing the root cause, including checking power sources, verifying hardware connections, and testing individual components.
It provides solutions to common and advanced No POST issues, helping to resolve the problem and restore the laptop’s functionality.
Updated: May 08, 2025
ID: 000141584
The following article provides information about an Ethernet connection issue on Dell Laptops resuming from hibernation. The wired connection is through the Local Area Network (LAN) port on a Type-C Dell Dock and nothing is marked in Device Manager.
Updated: May 08, 2025
ID: 000289617
Information about how to download and install the latest BIOS or UEFI updates on a Dell computer. This guide covers accessing BIOS or UEFI, updating using USB or Windows, and recovering corrupt BIOS or UEFI on Dell computers.
Updated: May 08, 2025
ID: 000124211
A hard reset is recommended as the first step to fixing many common issues. This process helps by draining residual power that may be causing the problem.
Updated: May 07, 2025
ID: 000139016
This article is a guide to identifying and resolving start-up or power issues with your Dell computer. Is it a No Power with no signs of life? Do you see a No POST with Diagnostic LEDs or Beeps? Is it a No Boot which cannot load the Operating System? A No Video where the device starts but nothing that is seen on the display?
Updated: May 07, 2025
ID: 000125609
If your computer does not power on, or shows no signs of activity when you press the power button. This guide provides step-by-step instructions to resolve advanced troubleshooting steps for no-power issues on your laptop.
Updated: May 07, 2025
ID: 000124389
This article describes how to enable or disable Hardware Virtualization on Dell systems.
Updated: May 07, 2025
ID: 000195978
This article provides information about quickly getting up and running after updating to the Windows 10 operating system.
Updated: May 07, 2025
ID: 000138854
This article provides instructions on how to create a bootable USB flash drive using the Diskpart utility.
Updated: May 07, 2025
ID: 000136959
This article provides information about Intel 11th, 12th, and 13th Generation processors when Troubleshooting drives are not found during Windows 10 and Windows 11 installation.
Updated: May 07, 2025
ID: 000188116
This article provides Diagnostic and Battery Indicator information for Dell Latitude laptops and tablets.
Updated: May 07, 2025
ID: 000131044
The following article takes you through optimizing your computers performance and stability by disabling start-up items.
Updated: May 07, 2025
ID: 000122786
Learn about how to locate the Dell Pro Keyboard and Mouse KM5221W USB dongle by following these step-by-step instructions.
Updated: May 07, 2025
ID: 000214907
Learn how to reset or reinstall Windows 11 on your Dell computer. Follow step-by-step instructions for system restore, resetting Windows, using recovery media, and more.
Updated: May 06, 2025
ID: 000192698
Learn how to enable Secure Boot and boot in secure mode on your Dell device. This guide covers UEFI secure boot, how to check if secure boot is enabled in the BIOS, and how to turn on secure boot for Windows 10 and 11.
Updated: May 06, 2025
ID: 000190116
How to locate the service tag of your Dell device using Windows PowerShell, as Microsoft has deprecated the WMI Command-Line (WMIC) tool, making Command Prompt no longer a viable option.
Updated: May 06, 2025
ID: 000130711
How to create a bootable USB flash drive for BIOS updates, operating system installations, and non-booting computers using the Dell Diagnostic Deployment Package (DDDP).
Updated: May 06, 2025
ID: 000145519
Resolve "No bootable devices were found" error on laptops and desktops. Learn how to fix no boot device available, detected, or found by switching to UEFI mode and reinstalling Windows 10 or Linux.
Updated: May 06, 2025
ID: 000128655
Learn about how to resolve common issues such as Trusted Platform Module (TPM) errors, TPM not detected, TPM missing, or issues with BitLocker on a Dell computer.
Updated: May 06, 2025
ID: 000103639
This article provides information about how to run the LCD built-in self-test (BIST) diagnostics on a Dell laptop. The LCD built-in self-test (BIST) diagnostic helps analyze and identify if the screen abnormality on a Dell laptop is inherent to the LCD screen.
Updated: May 06, 2025
ID: 000134936
This article provides information about latitude 7340 displays having different tint (for example, one may have more of a yellow tint than the other).
Updated: May 06, 2025
ID: 000224710
This article provides instructions on how to run Windows Startup Repair in Windows 11 and Windows 10. Startup Repair is a Microsoft Windows feature that can fix problems with files that are required to boot the operating system.
Updated: May 06, 2025
ID: 000123362
This article explains the procedure to open a Service request using the Dell support page.
Updated: May 06, 2025
ID: 000132371
Create and manage disk partitions in Windows 11 and 10. Use Disk Partition Manager to create simple partitions, use unpartitioned space, and organize drives.
Updated: May 05, 2025
ID: 000143677
How to use the System File Checker (SFC) command "sfc /scannow" to scan and repair system files in Windows. System File Checker (SFC) helps repair corrupt files that cause boot-related issues.
Updated: May 05, 2025
ID: 000126064
Learn how to setup, use, and troubleshoot Dell Universal Dock D6000. Find information about drivers, setting up multiple monitors and steps to resolve common issues.
Updated: May 05, 2025
ID: 000132058
Check your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product.
Updated: May 02, 2025
ID: 000132024
The following article provides information about the Windows Camera application error message (We can’t find your camera) with error code 0xA00F429F or 0xA00F4244. A warning icon against a device driver is seen in Device Manager and affects select Dell laptops that use a Mobile Industry Processor Interface (MIPI) camera.
Updated: May 02, 2025
ID: 000248760
This page is designed to appear under certain circumstances when searching for your Service Tag, Express Service Code, or Serial Number or part number.
Updated: May 01, 2025
ID: 000196860
Learn how to configure Windows Hello on a Dell personal computer with a fingerprint reader.
Updated: May 01, 2025
ID: 000142015
Information about Dell computers with Linux Operating Systems (OS) and support for Wi-Fi 7 (802.11be).
Updated: May 01, 2025
ID: 000309405
A guide for troubleshooting steps for issues relating to Wireless Wide Area Network (WWAN) can help users resolve connectivity problems. Including: Error SIM NOT FOUND — CHECK ORIENTATION, Cannot Read SIM, Dell Mobile Broadband Card Utility Status Is "No Card Detected," Cannot Browse the Web and Cannot find Network / Service.
Updated: April 30, 2025
ID: 000142465
Resolve the issue when your Dell laptop keyboard types the wrong letters. Our guide helps with common issues like the keyboard typing wrong letters, incorrect Number Lock settings, and more.
Updated: April 30, 2025
ID: 000123342
Discover how to turn the wireless devices on a Dell laptop on and off, use airplane mode, and troubleshooting wireless network problems.
Updated: April 30, 2025
ID: 000124366
Learn how to troubleshoot and resolve AC adapter issues on a Dell laptop. Find information about how to use and troubleshoot AC adapter-related problems.
Updated: April 30, 2025
ID: 000125125
This article provides information about how to check the battery health status on a Dell laptop. Find information about using different methods to perform a battery health check on your Dell laptop.
Updated: April 30, 2025
ID: 000124397
Having your computer not shut down as expected or turn itself back on unexpectedly can be a frustrating experience. See the appropriate information pertaining to your issue.
Updated: April 29, 2025
ID: 000126172
A dim screen can be caused by adaptive brightness settings. Follow the steps for your Windows 10 or 11 system to turn off adaptive brightness and manually adjust screen brightness and control brightness settings.
Updated: April 29, 2025
ID: 000220087
The following article is an overview of the Dell Command Configure, Power, Monitor, and Update Utilities. It links to the latest information available about them on the Dell support site.
Updated: April 29, 2025
ID: 000177196
The following article provides information about the maximal opening angle of any Dell laptop that has shipped since 2020. That includes the Precision, Latitude, XPS, Inspiron, Vostro, G-Series, Dell, Dell Pro, Dell Pro Max, and Alienware gaming laptops.
Updated: April 29, 2025
ID: 000203122
This article describes what to do when keys in the Dell Pro Keyboard and Mouse KM5221W keyboard start to repeat by themselves.
Updated: April 29, 2025
ID: 000216039
The following article provides information about resetting the Basic Input/Output System (BIOS) for your Dell computer. This includes methods for resetting the Complementary metal-oxide-semiconductor (CMOS), the motherboard BIOS, and the BIOS without a display. This guide helps to restore your BIOS to default settings and clear the nonvolatile random access memory (NVRAM) on your Dell computer.
Updated: April 28, 2025
ID: 000124377
This article provides step-by-step instructions on how to boot into safe mode in Windows 11 or Windows 10.
Updated: April 28, 2025
ID: 000124344
Is your sound recorder not capturing sound? Learn how to fix microphone issues, troubleshoot laptop microphones, and resolve screen recording with no audio problems.
Updated: April 25, 2025
ID: 000179430
The following article provides information about the Dell Pair software. This software makes it easier to connect your Dell Bluetooth devices to your Dell computer.
Updated: April 25, 2025
ID: 000201693
Learn what causes Wi-Fi interference and how to fix wireless interference issues. Understand how Bluetooth affects Wi-Fi data, reduce network interference, and improve signal strength.
Updated: April 24, 2025
ID: 000150359
BitLocker recovery key not working or failed to unlock with this recovery key? Learn how to bypass BitLocker and unlock it from Command Prompt when stuck on the recovery blue screen.
Updated: April 24, 2025
ID: 000130549
This article provides information and resolution on Dell Pair installation delayed response when AVG Antivirus is Installed.
Updated: April 24, 2025
ID: 000204223
Learn what to do when monitors connected to Dell docking stations experience blanking when using an HDMI, USB Type-C, or DisplayPort output.
Updated: April 24, 2025
ID: 000214256
The following article provides information about a Windows Hello Fingerprint recognition Login on-screen error after resuming from hibernation or sleep. On-screen error cannot log in using Windows Hello by Fingerprint reported at the Log in screen coming out of modern standby mode.
Updated: April 24, 2025
ID: 000286719
The article provides information about the video restriction when using a second monitor on a Dell Pro Premium laptop.
Updated: April 24, 2025
ID: 000275849
This article provides information about a Bluetooth device that shows a Yellow Bang in Device Manager.
Updated: April 24, 2025
ID: 000220747
Information about not being able to connect with Active Management Technology (AMT) or Intel Standard Manageability (ISM) when a computer's Intel Management Engine (ME) is updated to firmware version 16.1.25.1991 or later.
Updated: April 24, 2025
ID: 000210568
This article provides information about no microphone input with headsets connected to the headphone jack port.
Updated: April 24, 2025
ID: 000225263
Dell Dual Charge Dock HD22Q, Dell Dock WD19, and Dell Thunderbolt Dock - WD22TB4 cannot use LAN port and Dell Firmware Utility (DFU) cannot upgrade the dock. This occurs after disabling the Enabled External USB Port or enable Type-C dock LAN in the BIOS.
Updated: April 24, 2025
ID: 000289260
This article provides information about how to use CTP feature on Latitude 9330, Dell Pro 13 Premium and Latitude 9440 2-in-1.
Updated: April 24, 2025
ID: 000207321
Learn step-by-step instructions about what to do if Bluetooth swift pair notifications in Windows do not appear and Dell Pair is installed.
Updated: April 24, 2025
ID: 000204141
This article provides information about a Blue Screen error that is reported on Dell computers with Intel 12th generation processor.
Updated: April 23, 2025
ID: 000212479
An installation failure occurs with the Intel Thunderbolt Controller driver on a computer using an Intel generation 12 processor and Windows 11.
Updated: April 23, 2025
ID: 000201086
This article provides information about how to identify damage to the AC adapter of Dell computers. What are the different types of damage that can occur compared to normal wear and tear?
Updated: April 22, 2025
ID: 000125337
This article provides information about audio issues when using USB headsets in Windows 11 with video conferencing applications. You may receive Audiodg.exe errors in Windows Device Manager, which causes failures in Zoom, Teams, and WebEx.
Updated: April 22, 2025
ID: 000212112
This article provides information about an issue where you cannot control the Zoom application with a single-tap on the Collaboration Touchpad. This is seen on the Latitude 9330 laptop.
Updated: April 22, 2025
ID: 000200990
Information about why the collaboration touchpad icons do not light up when used in a "New Teams" conference call.
Updated: April 22, 2025
ID: 000220188
The camera shutter on a Latitude 9330 or Dell Pro 13 Premium and Latitude 9430 may not open for facial recognition to log in to Windows.
Updated: April 22, 2025
ID: 000213185
This article describes what to do when data transfers across Bluetooth and IP Networks is interrupted by the Dell Optimizer Walk Away Lock feature.
Updated: April 22, 2025
ID: 000199054
This article lists those Dell products that have been tested for compatibility with each version of Windows 11.
Updated: April 22, 2025
ID: 000054430
The article provides information about a figure or video taken by an internal webcam that may display a green image or black video.
Updated: April 22, 2025
ID: 000239700
Resolve Wi-Fi connection problems when your computer does not connect to Wi-Fi. Learn steps for fixing Wi-Fi issues on your Dell computer, ensuring reliable connectivity.
Updated: April 22, 2025
ID: 000132488
Information about the Desktop folder not being able to be dragged or clicked using a touchpad or touch screen in Windows 11 (version 23H2 22631.2428).
Updated: April 22, 2025
ID: 000220837
The following article provides information about the correct way to troubleshoot a Dell AC adapter if the status light is off or flickering. Dell AC adapters come with a status Light Emitting Diode (LED) on the adapter or a ring of them around the connector to the device.
Updated: April 22, 2025
ID: 000140032
Facing camera or microphone issues in Windows 11 or 10? Explore simple steps to resolve privacy settings and get your devices working again on desktops, laptops, and tablets.
Updated: April 22, 2025
ID: 000133755
How to connect speakers to your Personal Computer and enhance your audio experience. This guide covers connecting headphones, wired and wireless speakers for computers.
Updated: April 21, 2025
ID: 000125795
This article provides information about multimedia audio content that is shared during a conference call may become distorted or intermittent for other participants when using Desktops and Laptops with Intel 12th and 13th Generation Processors.
Updated: April 19, 2025
ID: 000215376
This article contains information about the monitor's echo-canceling speakerphone showing incorrect information after the computer returns from sleep.
Updated: April 19, 2025
ID: 000213376
Learn how to improve the performance of a Dell laptop battery. Find information about changes that you can make on a laptop to enhance the battery life.
Updated: April 19, 2025
ID: 000123091
This article provides information about a bluescreen error seen on Latitude, Precision, or XPS laptops while using camera.
Updated: April 19, 2025
ID: 000223386
This article provides information about the error occurs with fingerprint reader or sensor when attempting to use the fingerprint to log in.
Updated: April 19, 2025
ID: 000231671
Why unlocking BIOS hard drive passwords for NVMe drives is not supported on Dell computers and explore alternative methods to reset or clear your NVMe drive password.
Updated: April 19, 2025
ID: 000126556
This article provides information about embedded Sim’s (eSIM) not supported in Ubuntu or any Linux kernel.
Updated: April 18, 2025
ID: 000309876
Fix common mouse issues like restoring your pointer, why your mouse is not moving, and troubleshooting a slow or unresponsive pointer.
Updated: April 18, 2025
ID: 000124626
Find out more about how to clean your Dell equipment.
Updated: April 18, 2025
ID: 000133659
When a Thunderbolt device (dock or hard drive) is plugged in to a USB-C port, the device has a yellow bang in device manager.
Updated: April 18, 2025
ID: 000197714
This article provides information about how to troubleshoot and fix common display or video issues on a Dell monitor.
Updated: April 18, 2025
ID: 000132354
See the Suggested Quick Fixes for a desktop or laptop keyboard not working and the keyboard troubleshooting sections for help with resolving your keyboard issues.
Updated: April 17, 2025
ID: 000131432
For help in Windows 11 and Windows 10 with setting up, connecting, sharing files, photos, music, and troubleshooting your wired network see the appropriate section.
Updated: April 17, 2025
ID: 000133413
This article provides information about the different types of hard disk drives (HDD) or solid state drives (SSD) on Dell computers. Learn how to run the hard disk drive diagnostics, replace a hard drive, upgrade a hard drive, and more. Find links to troubleshooting resources to help resolve hard drive-related issues on a Dell computer.
Updated: April 17, 2025
ID: 000179003
For help with troubleshooting Bluetooth issues and information about how to pair (connect) Dell Bluetooth enabled computers to Dell Bluetooth accessories, and steps to resolve issues you may see, see the sections below.
Updated: April 17, 2025
ID: 000126781
Learn how to find and check your laptop or tablet model with our guide. Identifying the product allows you to get model-specific support such as drivers, manuals, and specifications.
Updated: April 17, 2025
ID: 000124353
This article provides information about the issue with the video or image when opening the Camera app on a Dell Pro 13 Premium PA13250 or Dell Pro 14 Premium PA14250.
Updated: April 17, 2025
ID: 000286978
This article provides information and resolution about the Dell Pair software pairing prompt not being displayed after installation.
Updated: April 17, 2025
ID: 000209916
This article provides information about different types of Dell docking stations. Find information about how to find a compatible docking station for your Dell laptop.
Updated: April 16, 2025
ID: 000124295
The following article shows you how to fix Window Autopilot Domain issues after replacing parts or receiving a computer replacement. This applies to computers that run Windows 10 and Windows 11.
Updated: April 16, 2025
ID: 000132036
This article provides information about fan noise on Dell Pro 13 Premium PA13250 and Dell Pro 14 Premium PA14250.
Updated: April 16, 2025
ID: 000291496
Learn how to enable boot from CD or DVD option in the Unified Extensible Firmware Interface (UEFI) BIOS with UEFI boot mode enabled.
Updated: April 16, 2025
ID: 000124391
This article provides information about the Dell Pair application not auto launching when Dell peripherals (keyboards, mouses, so forth…) are brought back into detection range.
Updated: April 16, 2025
ID: 000203847
How to troubleshoot hardware error codes including PSA and ePSA, hard drive, and printer errors as well as Windows error codes.
Updated: April 16, 2025
ID: 000124354
Information about BIOSConnect and Wi-Fi 6G wireless networks.
Updated: April 15, 2025
ID: 000196865
This article provides information about why the wireless network disconnects on a Dell Pro laptop when it is connected to a Dell dock.
Updated: April 15, 2025
ID: 000286996
How to troubleshoot and resolve no sound or audio playback issues on your Dell computer. Follow our guide for common sound problems, such as low volume, distorted audio, and missing devices.
Updated: April 15, 2025
ID: 000179019
This article provides information about a message about slow charging that displays when a laptop is connected to Dell Performance Dock WD19DC or WD19DCS using dual USB-C connector.
Updated: April 15, 2025
ID: 000215318
Learn how to open Device Manager using shortcuts, commands, and CMD. Covers device manager shortcut, device manager command, and how to get to Device Manager in Windows 11 and Windows 10.
Updated: April 11, 2025
ID: 000123570
Learn how to do a clean boot in Windows 10 or 11 using MSConfig. This method helps identify software conflicts by starting your computer with only essential services and drivers.
Updated: April 11, 2025
ID: 000102564
Learn how to resolve common Internet connection issues on your Dell computer that matches the operating system.
Updated: April 08, 2025
ID: 000124368
Know all about Windows command prompts - including basic commands list, running commands prompts, access previous commands, most used commands, and related helpful information.
Updated: April 07, 2025
ID: 000130703
Information about Blue Screen errors when reimaging computers with a Windows image that was created with an SSD Intel Rapid Storage Technology (IRST) controller set for RAID ON in Intel Core Ultra 200V (Lunar Lake) computers.
Updated: April 07, 2025
ID: 000303904
Learn how to use the Windows PowerShell application to identify which type of Dell Docking station is attached to your Dell computer.
Updated: April 06, 2025
ID: 000126566
This article provides information about determining the Pass-Though Media Access Control (MAC) address. Both with and without having the USB-C Dock or Network Interface Controller (NIC) adapter that is connected to their Dell laptop. It describes the setup and limitations and Static IP Address configuration requirements for managing docked laptops.
Updated: April 06, 2025
ID: 000137843
Pairing Dell Bluetooth keyboard and mouse have connect buttons.
Updated: April 04, 2025
ID: 000132534
Download link for Facial Recognition package.
Updated: April 04, 2025
ID: 000148624
Controlling Bluetooth using the wireless switch on some Dell laptops
Updated: April 04, 2025
ID: 000150369
Learn how to turn on a backlit keyboard, keep keyboard backlight off, and troubleshoot common issues like keyboard illumination not working. Follow easy steps for enabling and adjusting backlit settings on Dell laptops.
Updated: April 04, 2025
ID: 000132120
Learn about PCI and PCI Express, their differences, and how they enhance computer performance. Discover common PCI Express errors and troubleshooting steps to resolve issues.
Updated: April 04, 2025
ID: 000123517
What surge protectors are, how they work, and why they are essential for protecting your electronics from power surges. Find out how to choose the right surge protector and understand their lifespan.
Updated: April 04, 2025
ID: 000145629
This article is a guide to resolving the error 2000-0251 when launching the ePSA diagnostics on a Dell personal computer.
Updated: April 03, 2025
ID: 000139065
How to take care of your Dell laptop with best practices for cleaning, maintaining, and ensuring it lasts longer. Understand essential laptop care and transport guidelines.
Updated: April 03, 2025
ID: 000124304
This article provides steps for finding the International Mobile Equipment Identity (IMEI) number in Windows.
Updated: April 03, 2025
ID: 000143678
This article provides information about how to resolve an issue with a TPM error during BitLocker Encryption. The error that is reported is "A required TPM measurement is missing."
Updated: April 03, 2025
ID: 000126671
This article provides information about guidelines for automating or using scripts to install or manage Dell TPM firmware updates.
Updated: April 03, 2025
ID: 000129290
This article describes an issue where the TPM cannot be configured because it is in an owned state.
Updated: April 03, 2025
ID: 000139777
The following article explains how to reseat the keycap when a key falls off the keyboard on a Laptop.
Updated: April 03, 2025
ID: 000133100
This article is a guide to identifying and resolving problems with the Ethernet connection on a Dell laptop.
Updated: April 03, 2025
ID: 000179429
This article provides information about an unexpected shutdown that may be seen on the Dell Performance Dock WD19DC or WD19DCS.
Updated: April 03, 2025
ID: 000215317
This article provides information about how to connect a monitor or projector to a Dell desktop, all-in-one, or laptop. Learn about the different types of video connectors, configure video settings and helpful links to troubleshooting guides.
Updated: April 03, 2025
ID: 000132424
Learn what to do when your laptop touchpad is not working (A.K.A. laptop mouse, trackpad, mousepad). How to turn the touchpad off and on, and how to adjust settings for optimal performance in Windows.
Updated: April 02, 2025
ID: 000123353
This article provides information about integrated self-test (BIST, also called built-in diagnostics, or BID) and self-test feature check (STFC) diagnostic tests available on Dell monitors. Learn how to run a diagnostic test to diagnose hardware issues with Dell monitors.
Updated: April 02, 2025
ID: 000124390
Dell monitor not turning on? Discover troubleshooting steps for intermittent power issues or an off LED. Learn how to check cable connections, test power outlets, and more to resolve power problems.
Updated: April 02, 2025
ID: 000132245
Learn about system memory or random access memory (RAM). See our pictorial guide and explanation of different types of system memory.
Updated: April 02, 2025
ID: 000148441
This article provides information about how to judge acceptable light leakage levels on Dell laptop Liquid Crystal Display (LCD) screens.
Updated: April 02, 2025
ID: 000215193
If the drivers you are looking for is not available on the Dell Support website, learn how to download native drivers in Microsoft Windows, Linux (Ubuntu, Red Hat Software, and so on) or ChromeOS.
Updated: March 31, 2025
ID: 000129450
This article provides information about how to troubleshoot and resolve common hard drive (HDD) or solid state drive (SSD) issues on a Dell computer.
Updated: March 31, 2025
ID: 000179526
Resolve display or video problems on Dell laptops. Fix black screens, adjust brightness, connect external monitors, update display drivers, and more.
Updated: March 30, 2025
ID: 000134946
Follow the steps below to use your mobile device to scan the Service Tag QR code or Barcode on your Dell device. The Service Tag is the best way to access specific information about your Dell device.
Updated: March 28, 2025
ID: 000130977
Looking to register, update, change or transfer ownership and warranty information of your Dell computer? This article shows you how.
Updated: March 28, 2025
ID: 000125103
Learn how to create a Windows password reset USB flash drive in Windows 11 and 10. Use a password recovery USB flash drive to reset your Windows login password.
Updated: March 28, 2025
ID: 000135680
How to install and update the Thunderbolt controller driver and the Thunderbolt firmware using Dell Command | Update on Dell computers.
Updated: March 28, 2025
ID: 000177188
Experiencing slow performance on your personal computer? Find effective troubleshooting steps to resolve lagging issues and enhance your Dell personal computer's speed and efficiency.
Updated: March 11, 2025
ID: 000178928
The following article provides information about a problem with detecting and connecting to a Wi-Fi 6E Access Point (AP) under BIOSConnect.
Updated: March 11, 2025
ID: 000194506
The following article provides information about a message that appears on the splash screen of your Dell Latitude or Precision laptop. The message states: Secured with SafeBIOS
Updated: March 11, 2025
ID: 000210253
Know how to install Ubuntu on a USB drive to troubleshoot system issues. Follow step-by-step instructions to create a bootable USB and run Ubuntu without affecting your installed Operating System.
Updated: March 07, 2025
ID: 000119771
This article provides detailed information about various reasons why your laptop battery might drain faster than expected. It covers potential causes and helps you to optimize your laptop’s battery life and improve its overall performance.
Updated: March 06, 2025
ID: 000143524
The following article provides information about what happens when the main battery is drained on Latitude xx2x and xx3x or Dell Pro 13 Premium laptops. Latitude xx2x and xx3x or Dell Pro 13 Premium laptops without a CMOS battery reset the Real-Time Clock (RTC) when the main battery is fully drained.
Updated: March 06, 2025
ID: 000206421
This article covers frequently asked questions regarding Dell AI-Enabled Windows computers. It covers the most frequently asked questions (FAQs).
Updated: March 05, 2025
ID: 000223944
The following article provides information about resolving an no audio issue in Teams. This occurs after you update to the latest audio driver. The Realtek audio driver stops the audio from working in conference calls.
Updated: March 05, 2025
ID: 000270352
Explore this article to troubleshoot wireless networking for your home network on Windows 11. Also, for help with setting up, connecting, sharing files, photos, music, and troubleshooting your wireless network see the appropriate section.
Updated: March 04, 2025
ID: 000192048
Follow the steps when the wired adapter did not connect.
Updated: February 27, 2025
ID: 000128276
This article provides information about how to troubleshoot and resolve battery-related issues on a Dell laptop. Find information about how to use, maintain, and troubleshoot a battery-related issue on a Dell laptop.
Updated: February 26, 2025
ID: 000123069
Learn how to troubleshoot touch screen issues on Dell laptops, All-In-One desktops, and monitors. Follow step-by-step solutions for unresponsive, inaccurate, or intermittent touch functionality.
Updated: February 25, 2025
ID: 000132121
Troubleshoot multiple monitor issues and fix common external monitor connection issues. Find steps to resolve display issues when using multiple monitors in Windows.
Updated: February 24, 2025
ID: 000132851
See the step-by-step instructions on how to download and fill out the Bulk Ownership Transfer form.
Updated: February 24, 2025
ID: 000212140
This article provides information about how to scan your Dell computer for driver updates, and automatically download and install the latest drivers.
Updated: February 21, 2025
ID: 000133088
This article provides instructions on how to run hardware diagnostics using SupportAssist on a Dell computer.
Updated: February 21, 2025
ID: 000198182
This article provides the information about resetting the BIOS default configuration on a system not matching the BIOS settings that are configured from the factory.
Updated: February 20, 2025
ID: 000129861
The following article provides information about a Windows Hello Facial recognition Login on-screen error after resuming from hibernation or sleep. Something Went Wrong on-screen error reported at the Log-in screen coming out of modern standby mode.
Updated: February 20, 2025
ID: 000286710
Learn how to troubleshoot Precision Touchpad problems in Windows. Fix cursor movement issues, adjust sensitivity, update drivers, and enable or disable touchpad settings.
Updated: February 12, 2025
ID: 000175506
Information about using the Windows POWERCFG command to create a Battery Report to help troubleshoot possible battery issues.
Updated: February 11, 2025
ID: 000130117
Encountering installation problems with Dell SupportAssist for Personal Computer's and tablets? Learn how to fix installation issues with our step-by-step guide.
Updated: February 09, 2025
ID: 000131491
The following article provides information about the Intel Connectivity Performance Suite (ICPS) and Intel Connectivity Manager (ICM) applications. Dell now includes these applications on your computer pre-installed at the factory.
Updated: February 07, 2025
ID: 000275594
The Dell Command Suite is the name of our industry-leading Client Systems Management tools.
Updated: February 05, 2025
ID: 000126750
This article covers how to obtain support for Dell Digital Delivery products sold directly through Dell.
Updated: February 04, 2025
ID: 000123251
Identify if you have any valid concerns about the thermal and fan speed levels on your Dell laptop.
Updated: January 30, 2025
ID: 000130447
This article describes a how to troubleshoot a Bluetooth device loses connection intermittently in Windows 11 and Windows 10.
Updated: January 22, 2025
ID: 000122996
This process can help resolve problems where the laptop battery discharges quickly or the battery percentage drops suddenly (example: 20% charge to 6% in a short timeframe).
Updated: January 17, 2025
ID: 000205559
Find step-by-step instructions on how to identify the wireless network adapter that is installed in your computer in Windows.
Updated: January 17, 2025
ID: 000129554
Changing the advanced Wi-Fi adapter settings in Windows may help to prevent slow performance and intermittent connection. Follow the instructions for steps on how to access these settings.
Updated: January 17, 2025
ID: 000132395
This article provides the summary on the Dell Pro Laptops PA13250 Windows 10 Driver Pack.
Updated: January 15, 2025
ID: 000272640
The following article provides information about an audio issue in the Windows 11 operating system. (Version 24H2) Audio stops after successfully updating the Audio driver.
Updated: January 10, 2025
ID: 000251246
The following article provides information about a touch screen problem when they wake from hibernation with the lid closed. The touch screen stops working on certain Latitude and Precision laptops when this occurs.
Updated: January 10, 2025
ID: 000228526
"This boot takes longer than usual, please wait…" error message on Latitude 9330, Latitude 9430, Dell Pro 13 Premium, and Latitude 9440 2-in-1.
Updated: January 09, 2025
ID: 000212463
The following article provides information about an issue with hot plugging the video cable from the Dell C5522QT monitor to a laptop.
Updated: January 09, 2025
ID: 000197500
The Dell Active Pen PN5122W and Dell Premier Rechargeable Active Pen PN7522W may intermittently disconnect.
Updated: January 09, 2025
ID: 000208665
.CAB is a Microsoft file format that has a size limitation of a maximum 2 GB. With the payloads that are huge in size, driver pack cabinet files are unable to carry all required drivers for a Dell model.
Updated: January 08, 2025
ID: 000197955