iDRAC Service Module 5.x

iDRAC Service Module (iSM) is a lightweight software service that better integrates operating system (OS) features with iDRAC and can be installed on Dell’s PowerEdge servers. iSM provides OS-related information to the iDRAC and adds capabilities such as Life Cycle (LC) log event replication into the OS log, iDRAC SNMP alerts using OS, Remote iDRAC Hard Reset, and Full Power Cycle. This guide provides an overview of features, how to download and install and additional resources.

Information about the technical specifications pertaining to the hardware and software components of Dell Rack and Tower PowerEdge servers

This article explains the conversion from Open Server Manager to iDRAC10.

Domain Name System (DNS) resolving the local hostname may return the internal IP address of the USB Network Interface Card (NIC) passthrough device enabled by iDRAC Service Module (iSM). This can cause issues with internal network devices configured with 169.254.x.x nonroutable addresses. The metric of the USB NIC device should be manually set to a high number so that internal network devices take precedence.

SSL certificates disappear in the Personal certificate store of Windows Server when iDRAC Service Module 5.4.0 service is started. This occurs if the iDRAC hostname is the exact same as the hostname set in Windows.

This unified support matrix provides information about the technical features, DUPs, operating systems, and hypervisors supported by the iSM 5.x.x series on the 14G, 15G, and 16G PowerEdge servers. It lists key features—OS integration, SNMP alerting, telemetry, and RAID support—and indicates their compatibility with Windows, Linux operating systems, and VMware ESXi hypervisor. This matrix helps IT administrators quickly assess version-specific capabilities, plan upgrades, and ensure consistent server management across environments.

VxRail node health-checks query the iDRAC using vmk1 using Redfish or the Platform Service. If one of the services that maintains this communication channel is down, the iDRAC queries can fail.

iDRAC Service Module (iSM) 5.4 and older versions fail to upload SupportAssist collections back to Dell. A "handshake API" error occurs. This upload feature has been deprecated due to the receiving servers at Dell had been decommissioned.

Various Dell enterprise products behave unexpectedly if IPMI is intentionally disabled from communicating between the operating system and iDRAC. This can be done by disabling the "In-band Management Interface" setting in BIOS System Security settings.

Information about license requirements and management using different System Management tools Applications such as DLM, Dell Digital Locker, and DDLA enable you to manage licenses.

When installing or restarting the ISM 5.1.1 on an ESXi 8.x environment, the VMK interface for BMC_Network vSwitch gets configured with a DHCP assigned address instead of static.

This landing page explains Dell's End-of-Life (EOL) policy for OpenManage Server Administrator (OMSA) and lists links to supporting whitepapers.

This article explains multiple methods to reset the Integrated Dell Remote Access Controller (iDRAC) both locally and remotely including reset, reset to defaults and reset to customer configuration.

iDRAC service module (iSM) Metric Injection feature fails with iSM 5.1.0.0 and iDRAC9 firmware version 7.00.00.00 or higher.

This article provides information about how to install the Dell iDRAC Service Module (iSM) and start iDRAC UI Launcher on Windows Server.

iDRAC Service Module (iSM) 5.2.0 and earlier on any supported Linux version fails to start its service with a SEC0704 error logged if the install path of its binaries contains a symlink to a different path. Alternative install paths are not accepted by iSM’s own binary verification system.

iDRAC Service Module (iSM) 5.1.0 installed using Dell Update Package (DUP) format does not install or upgrade the application on Windows Server Core despite the DUP returning successful status.

iDRAC9 4.40.40 and later adds the following strong TLS cipher suites for iDRAC Service Module (iSM) to leverage over the iDRAC's internal USB passthrough NIC.

VxVerify on VxRail Manager can attempt to correct iDRAC and iSM fault by restarting iDRAC and related VxRail node services.

iDRAC Service Module may log WMI warning events in the Windows System event log during registration of "ismserviceprovider"

iDRAC Service Module (iSM) versions 4.0.1 and earlier for VMware ESXi may stop functioning and the dcism service stop if the core hostd service of the ESXi host was recently restarted.

Provides steps to populate the system hostname and operating system in iDRAC for servers running VMware ESXi 6.5 and newer.

Guidance on how to populate or update the System Hostname displayed in the iDRAC.

iDRAC Service Module 5.4.0 may be identified some third-party security scanner as vulnerable to certain CVE issues as part of the Python engine iSM bundles.

Dell iDRAC Service Module remediation is available for a 7-Zip vulnerability that could be exploited by malicious users to compromise the affected system.

Dell iDRAC Service Module remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.

Dell iDRAC Service Module remediation is available for iSM for Windows versions 5.3.0.0, 5.2.0.0 and 5.1.0.0 , which could be exploited by malicious users to compromise the affected system.