Articles
25 out of 47 shown
47 out of 47 shown
This article explains the procedure to open a Service request using the Dell support page.
Updated: June 02, 2025
ID: 000132371
APEX AIOps Infrastructure Observability (formerly CloudIQ) is a cloud-based application that provides simple, proactive monitoring and troubleshooting of your Dell IT infrastructure including integration with VMware. It leverages machine learning to proactively monitor and measure the overall health of servers, storage, and switches through intelligent, comprehensive, and predictive analytics. APEX AIOps Infrastructure Observability is available at no additional charge for Dell products covered with a valid ProSupport (or higher) contract.
Updated: April 08, 2025
ID: 000022224
SupportAssist OS Recovery environment consists of tools to repair or reset the operating system, backup files, and diagnose hardware issues.
Updated: June 02, 2025
ID: 000177401
Learn how to automatically reconnect to Wi-Fi in SupportAssist OS Recovery.
Updated: May 22, 2025
ID: 000315826
Learn how to address issues with your network adapter not appearing in the SupportAssist OS recovery menu. Follow our guide to diagnose and troubleshoot this issue to minimize downtime and ensure your Dell system functionality.
Updated: May 06, 2025
ID: 000228520
Dell PowerScale: SRS and SCG Support Matrix
Updated: May 02, 2025
ID: 000226320
This is a supplemental article to the OneFS Web and CLI admin guides and is meant to guide customers and partners when migrating from SRS to SupportAssist.
Updated: May 01, 2025
ID: 000225888
This page is designed to appear under certain circumstances when searching for your Service Tag, Express Service Code, or Serial Number or part number.
Updated: May 01, 2025
ID: 000196860
Dell SupportAssist OS remediation is available for a Paragon Driver Vulnerability that could be exploited by malicious users to compromise the affected system.
Updated: April 28, 2025
ID: 000299524
In the SupportAssist OS Recovery Application error message: "Httpsboot -Failed to Initialize network connection" occurs when trying to perform disk cloning operation with external USB storage device (Third Disk Cloning Option selection).
Updated: April 22, 2025
ID: 000213524
Learn what to do if Dell computers running Windows 10 or 11 experience a reduction in available free space on the hard drive over time.
Updated: April 19, 2025
ID: 000129138
Use the SupportAssist Dell Migrate tool to migrate and erase data from an old computer. Learn how to perform a data transfer and secure old data removal.
Updated: April 19, 2025
ID: 000125902
Information about BIOSConnect and Wi-Fi 6G wireless networks.
Updated: April 15, 2025
ID: 000196865
This article describes how to download the Live Optics Corporate Edition collector using WGET and Curl from a Linux OS terminal session. This collector version requires registration with a corporate email address for access to all Live Optics configuration and performance data collection options.
The Live Optics Corporate Edition collector is seen as "the Live Optics collector" and "the collector."
Updated: April 15, 2025
ID: 000230689
This article provides information about Wireless LAN card issue occurs when running LAN test in SupportAssist 4.0.3.
Updated: April 08, 2025
ID: 000227867
Dell SupportAssist OS Recovery remediation is available for a Symbolic Link Attack Vulnerability that could be exploited by malicious users to compromise the affected system.
Updated: February 13, 2025
ID: 000275712
Learn how to clone a hard drive using Dell SupportAssist OS Recovery v5.5.1 and later, if there is hardware upgrades, disaster recovery, or computer replacements.
Updated: February 07, 2025
ID: 000197685
Learn more information about how to successfully install SupportAssist OS Recovery Tools after they have failed to install on your computer.
Updated: January 30, 2025
ID: 000126395
Learn about how to verify the Dell SupportAssist OS Recovery version through the preboot environment or the Windows operating system.
Updated: January 24, 2025
ID: 000197387
This article provides more information about computers with AMD CPUs showing a blank blue screen when attempting to recover the operating system using SupportAssist OS Recovery.
Updated: January 21, 2025
ID: 000182271
Dell SupportAssist for Home and Business PCs Software remediation is available for local code execution vulnerability that could be exploited by malicious users to compromise that affected system only.
Updated: December 23, 2024
ID: 000261086
The following article provides information about the SupportAssist Operating System (OS) Recovery software. It is not working with the Windows S and SE versions.
Updated: December 10, 2024
ID: 000194975
Dell is ending support for Alienware Update and Dell Update effective December 31, 2024.
Updated: December 04, 2024
ID: 000255949
SupportAssist may show a blank screen or not open when launching SupportAssist for Home PCs v4.0.5 for the first time.
Updated: August 09, 2024
ID: 000227110
Dell released remediation for a Path Traversal vulnerability in Dell Inventory Collector invoked within Dell Command| Update, Dell Update, Dell Alienware Update, and Dell SupportAssist for PCs (Home and Business)
Updated: July 31, 2024
ID: 000225779
PowerStore appliances connected to SupportAssist may experience scenarios where the SupportAssist database (db) grows too large which can interfere with the ability to perform upgrades.
Updated: June 09, 2024
ID: 000202949
Dell SupportAssist Enterprise contains remediation for multiple third-party component security vulnerabilities that may be exploited by malicious users to compromise the affected system.
Updated: May 13, 2024
ID: 000183617
This article provides information about how to resolve a security warning about being unable to verify a driver being installed by Dell Optimizer.
Updated: May 07, 2024
ID: 000187096
This article details methods to re-register SupportAssist for Business PCs if data fails to sync to TechDirect post update.
Updated: April 15, 2024
ID: 000183413
Customers using SupportAssist for Home PCs v4.x might run into issues when they try to sign in with the error "We ran into a problem"
Updated: April 15, 2024
ID: 000222468
A solution for the error "SupportAssist is unable to connect to the Internet."
Updated: March 20, 2024
ID: 000132911
Dell OS Recovery Tool remediation is available for an improper access control vulnerability that could be exploited by malicious users to compromise the affected system.
Updated: November 22, 2023
ID: 000217699
Dell OS Recovery Tool remediation is available for an improper access control vulnerability that could be exploited by malicious users to compromise the affected system.
Updated: November 14, 2023
ID: 000217078
Dell SupportAssist for Home and Business PCs, remediation for a user interface component is available to address a security vulnerability that could be exploited by malicious user to compromise the affected system.
Updated: October 31, 2023
ID: 000219086
In some situations Dell Technical Support may request evidence to perform a more assertive diagnosis. This article illustrates how to attach files to your service request through the Dell Support portal.
Updated: September 29, 2023
ID: 000217882
SupportAssist for Home PCs and SupportAssist OS Recovery (SAOS) have recently launched a new feature that allows for installing SAOS on users machines that qualify via SA 3.9.
This issue has resulted in some customers ending up contacting support regarding data loss on their PC’s because partitions that housed the data are now in an inaccessible state.
Updated: September 21, 2023
ID: 000187311
Dell SupportAssist for Home PCs for first time installation remediation is available for Installer Executable file that could be exploited by malicious users to compromise the affected system.
Updated: September 01, 2023
ID: 000211410
In Dell SupportAssist for Business PCs with the SupportAssist User Interface available, a locally authenticated user can bypass authentication and exclusively utilize the "Run as Administrator" component on the respective PC to perform driver scans and installations without acquiring any additional administrator privileges. This temporary privilege self-expires after 15 minutes.
Updated: August 08, 2023
ID: 000216574
After upgrading PowerStore software, RSC shows as enabled but RSC credentials do not work for Remote Access via SupportAssist.
Updated: July 27, 2023
ID: 000203277
Updating the IP addresses on a PowerStore that is connected to SupportAssist using an External Gateway will not update the IP address with Secure Remote Services.
Updated: June 16, 2023
ID: 000203280
Dell SupportAssist for Home and Business PCs remediation is available for a security vulnerability that may be exploited by malicious users to compromise the affected system.
Updated: October 12, 2022
ID: 000204114
Dell Client SupportAssist OS Recovery remediation is available for an authentication bypass vulnerability that may be exploited by malicious users to compromise the affected system.
Updated: April 26, 2022
ID: 000198780
Dell SupportAssist for Home PCs and Business PCs remediation is available for two security vulnerabilities that may be exploited by malicious users to compromise the affected system.
Updated: November 10, 2021
ID: 000191057
Dell SupportAssist for Home PCs and Business PCs remediation is available for an Intel Ethernet Diagnostic Driver third-party component vulnerability that may be exploited by malicious users to compromise the affected system.
Updated: November 09, 2021
ID: 000193383
The list of wireless networks is not available on the Network selection page when SupportAssist OS Recovery Tool is launched from the Media key.
Updated: October 07, 2021
ID: 000192230
When offline reset is performed using Media key (Arabic language pack supported) and selected language is Arabic with SupportAssist OS Recovery Tool (5.5.0.16041 version), reset fails.
Updated: October 07, 2021
ID: 000192229
How to install SupportAssist OS Recovery.
Updated: April 22, 2021
ID: 000185672