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See the Suggested Quick Fixes for a desktop or laptop keyboard not working and the keyboard troubleshooting sections for help with resolving your keyboard issues.
Updated: June 10, 2026
ID: 000131432
Information on what the service tag is on your Dell Data Security software and how to find this.
Updated: June 05, 2026
ID: 000119325
Learn what to do when a Webex App VDI meeting with multiple attendees displays a gray screen on a device running ThinOS 10.
Updated: June 25, 2026
ID: 000481315
This article provides more information about performing a Dell ThinOS 10 device recovery using the R-key option during boot due to firmware 2602 upgrade.
Updated: May 24, 2026
ID: 000444141
Learn what to do if Dell ThinOS 10 and Dell ThinOS 9 clients experience outages and failure to connect when connecting to Microsoft Azure environments.
Updated: May 24, 2026
ID: 000394784
Learn about Dell ThinOS 9 and 10 clients not connecting to Amazon Workspaces (AWS) starting January 2026 if they are not running AWS 2025.0 or later.
Updated: May 24, 2026
ID: 000391052
Information about updating the Entrust server certificate in ThinOS 8.6 and ThinLinux 2.x for 2025.
Updated: May 23, 2026
ID: 000375496
This article provides information about Dell ThinOS 8.x devices managed by Wyse Management Suite (WMS) expires on October 07, 2025.
Updated: May 23, 2026
ID: 000347894
This article provides information about Dell ThinOS 9 and 10 login process taking between six to eight seconds when the Horizon Client SDK package is installed.
Updated: May 22, 2026
ID: 000306742
This article provides information about the Horizon client in Dell ThinOS, causing the keyboard to become unresponsive in the Horizon session.
Updated: May 22, 2026
ID: 000305892
This article provides information about being unable to launch a published desktop on Azure Virtual Desktop (AVD) after updating ThinOS to 2502 with AVD 3.1 v3.1.3044.
Updated: May 22, 2026
ID: 000303827
This article provides information about OptiPlex All-in-One (AIO) computers with a Genesys SD card reader not detecting SD cards when inserted.
Updated: May 22, 2026
ID: 000303018
Learn step-by-step instructions about how to upgrade a supported device from ThinOS 9 to ThinOS 10.
Updated: May 22, 2026
ID: 000297483
This article provides information about upgrading Dell ThinOS9 to Dell ThinOS10 and the audio device name changing.
Updated: May 22, 2026
ID: 000294442
This article provides information about random reboots of Dell ThinOS devices happening during working hours.
Updated: May 22, 2026
ID: 000273229
This article will provide information about Dell ThinOS 9 devices locking up after upgrading firmware to 2405, and how to resolve it.
Updated: May 21, 2026
ID: 000227640
This article provides information about the smart card reader on the Latitude 5450 not enumerated in Dell ThinOS.
Updated: May 21, 2026
ID: 000226131
Dell ThinOS 10 remediation is available for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: May 20, 2026
ID: 000463678
This article provides instructions on disabling Enlightened Data Transport (EDT) in Dell ThinOS 9.x.
Updated: May 20, 2026
ID: 000222205
This article provides information about USB smartcards not redirecting into the VMware blast session when hot-plugged.
Updated: May 19, 2026
ID: 000221902
This article explains how to update and troubleshoot Jabra headphones in Dell ThinOS.
Updated: May 19, 2026
ID: 000218445
This article provides information about integrating THINOS 9 devices with attached Nuance PowerMic into a Citrix shared host environment.
Updated: May 19, 2026
ID: 000217691
This article discusses why Dell ThinOS ran a network diagnostic and why it failed.
Updated: May 18, 2026
ID: 000217192
This article provides steps to resolve the mouse cursor not being visible when moved over a text editor window (for example Notepad, Outlook, Word, or Windows 10 search bar) while connected to a Citrix remote session.
Updated: May 18, 2026
ID: 000216895
This article explains how to collect the PCoIP logs including PCoIP agent level 3 log files in Dell Wyse ThinOS with PCoIP.
Updated: May 18, 2026
ID: 000216105
This article pertains to Dell ThinOS and Dell Hybrid Client (DHC) Customers using Microsoft Azure Virtual Desktop (AVD). A software update is required to avoid service disruption by October 26.
Updated: May 18, 2026
ID: 000216064
Wyse ThinOS AVD, RDSH, or RDP Session Window Temporarily Stops Responding After Network Interruption
An AVD, RDSH, or RDP session window may temporarily stop responding when the session is interrupted or disconnected due to network connectivity.
Updated: May 15, 2026
ID: 000202627
OptiPlex 3000 thin clients with ThinOS 9.x versions may encounter failure to boot with an error prompt as "Fatal Error: Can not decrypt Root partition. This may cause by TPM/PTT/NIC device disable or enable in BIOS." This article is to instruct the recovery process using a USB drive with ISO image.
Updated: May 14, 2026
ID: 000201437
This article provides information about the Dell client drivers and downloads update release schedule.
Updated: May 13, 2026
ID: 000197092
If an M.2 SSD is installed into a unit running Dell ThinOS with eMMC storage on the motherboard, the computer fails to display any storage information for that SSD.
Updated: May 13, 2026
ID: 000196552
The following article contains recommendations for Wyse Management Suite (WMS) network configuration in an 802.1x wired environment.
Updated: May 12, 2026
ID: 000195180
Wyse ThinOS may be reinstalled using a USB drive that is supplied by Dell support.
Updated: May 12, 2026
ID: 000194945
A ThinOS device connects to a monitor with a USB-C prioritization feature turns to black when changing the configuration from "High Data Speed" to "High Resolution."
Updated: May 12, 2026
ID: 000194575
Dell ThinOS is in a constant state of development and improvement. Over the course of the life cycle of the operating system, certain versions begin to reach their End of Life. Each stage of the EOL cycle has different levels of support expectations.
Updated: May 12, 2026
ID: 000194199
Learn more about how to obtain product support on third-party cloud client operating systems from eLux, IGEL, Microsoft, and Teradici.
Updated: May 11, 2026
ID: 000190738
This article covers how to obtain help on Dell ThinOS.
Updated: May 08, 2026
ID: 000182870
When updating the Wyse 5070 to ThinOS version 9.x, the BIOS must also be version 1.3.1 or later.
Updated: May 08, 2026
ID: 000182295
An issue may be experienced with the thin client booting to the operating system, after upgrading to ThinOS 9. The monitor shows a Dell logo and then turns to a black screen, after turning on the thin client.
Updated: May 07, 2026
ID: 000181562
Customers who deployed thin clients that are configured with ThinOS 8.6 MR6 with PCOIP (Merlin images) are not able to establish a PCOIP session.
Updated: May 07, 2026
ID: 000181106
Learn how to identify a USB device's Vendor ID (VID) and Product ID (PID) information in ThinOS by following these step-by-step instructions.
Updated: May 05, 2026
ID: 000175231
This article explains the procedure to open a Service Request (SR) using the Dell support page.
Get help fast for your Dell device. No more waiting on hold. No more tech headaches.
Dell makes it simple to fix problems, schedule repairs, or get support—right from your device or our support website.
Updated: April 19, 2026
ID: 000132371
This article provides information about reducing CPU and memory usage with Citrix Browser Content Redirection on Dell ThinOS 9. Learn how to configure it in Citrix Studio.
Updated: April 19, 2026
ID: 000130864
This article discusses how to determine the printer driver identifier or Printer ID for Dell Thin Client.
Updated: April 19, 2026
ID: 000127989
This article describes the steps to resolve password-related group policies not affecting the Admin and User built-in accounts.
Updated: April 19, 2026
ID: 000127856
Effortlessly manage your Dell Wyse thin clients: Discover the versatile USB Imaging Tool matrix for easy firmware upgrades and maintenance.
Updated: April 19, 2026
ID: 000126360
Dell ThinOS remediation is available for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: March 30, 2026
ID: 000440831
Dell ThinOS 10 remediation is available for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: February 06, 2026
ID: 000415990
Dell ThinOS 10 remediation is available for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: December 11, 2025
ID: 000400387
Dell Wyse ThinOS (9.x) remediation is available for multiple security vulnerabilities that may be exploited by malicious users to compromise the affected system.
Updated: September 18, 2025
ID: 000189543
Dell Wyse ThinOS 8.6 MR9 contains remediation for an improper management server validation vulnerability that may potentially be exploited to redirect a client to an attacker-controlled management server, thus allowing the attacker to change the device configuration or certificate file.
Updated: September 18, 2025
ID: 000184665
Dell Wyse Thin Client platforms running Windows Embedded 7 require a security update to address a vulnerability in Microsoft Remote Desktop Services.
Updated: September 18, 2025
ID: 000180552
Dell ThinOS 10 remediation is available for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: August 26, 2025
ID: 000359619
Learn about the best practices to prevent a Wyse ThinOS 8.6 vulnerability with DNS and DHCP.
Updated: August 22, 2025
ID: 000191164
Dell Client Platforms require a security update to address a vulnerability within the Treck TCP/IP stack used in the Teradici Tera2 Zero Client firmware and the Tera2 Remote Workstation Card.
Updated: August 18, 2025
ID: 000125440
Dell Client platforms require a security update to address vulnerabilities in Intel CSME, Server Platform Services, Trusted Execution Engine, Intel Active Management Technology and Intel Firmware.
Updated: August 18, 2025
ID: 000145257
The Apache Tomcat component within Dell Wyse Management Suite and Dell Wyse Management Repository requires a mitigation to address a vulnerability.
Updated: August 18, 2025
ID: 000177553
Multiple components within Dell Wyse ThinLinux requires a security update to address multiple vulnerabilities.
Updated: August 18, 2025
ID: 000177563
The Windows CryptoAPI component within Dell Wyse Windows 10 IoT Enterprise requires a mitigation to address a vulnerability.
Updated: August 18, 2025
ID: 000177569
Dell ThinOS remediation is available for a Command Injection Vulnerability that could be exploited by malicious users to compromise the affected system.
Updated: February 25, 2025
ID: 000228350
Learn step-by-step instructions about how to export logs from Dell ThinOS 10 using either Wyse Management Suite (WMS) or a USB disk.
Updated: February 24, 2025
ID: 000289310
Dell ThinOS remediation is available for multiple Third-Party vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: December 10, 2024
ID: 000248475
Dell ThinOS remediation is available for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: October 01, 2024
ID: 000228411
Dell ThinOS remediation is available for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: October 01, 2024
ID: 000225289
This article provides steps to connect Android smartphones in Dell ThinOS in a virtual environment using Remote Desktop Protocol (RDP), Citrix, or VMware.
Updated: June 18, 2024
ID: 000226177
Wyse ThinOS 9 process to show that the Citrix HDX Enlightened Data Transport (EDT) Protocol is Active.
Updated: June 07, 2024
ID: 000126186
Wyse ThinOS 9 Prompts for Password when Exporting System Log Files
Updated: May 23, 2024
ID: 000125936
This article provides the steps when a Dell Thin Client logged in to a Microsoft Remote Desktop Server (RDS) is issued a Terminal Server Client Access License (TSCAL).
Updated: May 14, 2024
ID: 000213009
This article describes the Dell ThinOS out of box experience.
Updated: May 08, 2024
ID: 000125935
How to use Wyse Management Software (WMS) to Configure ThinOS devices.
Updated: May 06, 2024
ID: 000125941
Dell ThinOS remediation is available for an Information Disclosure vulnerability in Telemetry Dashboard that could be exploited by malicious users to compromise the affected system.
Updated: April 23, 2024
ID: 000224317
OptiPlex 3000 Thin Client users may notice that the SSD storage size for their computer is not displaying the expected size in System Information page.
Updated: February 08, 2024
ID: 000196551
Dell Client Consumer and Commercial platform remediation is available for these vulnerabilities that may exploited by locally authenticated malicious users to compromise the affected systems.
Updated: June 08, 2023
ID: 000202194
Dell ThinOS remediation is available for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: April 03, 2023
ID: 000211655
Dell Wyse ThinOS remediation is available for a Regular Expression vulnerability that may be exploited by malicious users to compromise the affected system.
Updated: September 14, 2022
ID: 000203376
Dell Wyse ThinOS 9.x remediation is available for an OpenSSL vulnerability that may be exploited by malicious users to compromise the affected system.
Updated: April 25, 2022
ID: 000198487
Dell Wyse ThinOS 9.x remediation is available for multiple OpenSSL vulnerabilities that may be exploited by malicious users to compromise the affected system.
Updated: September 28, 2021
ID: 000191573
Dell Wyse ThinOS (8.6) remediation is available for a vulnerability in PCoIP client SDK component that could be exploited by malicious users to compromise the affected system.
Updated: July 21, 2021
ID: 000189605
Dell Wyse ThinOS 8.6 MR8 contains remediations for insecure default configuration vulnerabilities that could be potentially exploited to access a writable file that can be used to manipulate the configuration of a specific thin client and potentially gain access to sensitive information leading to the compromise of thin clients.
Updated: February 17, 2021
ID: 000180768