Professional, proactive and proven support services designed to address the technology challenges you face today, Dell ProSupport™* starts with the Dell ProSupport for IT service model designed for IT professionals like you.
Dell ProSupport for IT provides:
7x24 direct access to Dell Expert Centers
Fast-track dispatch for Dell-certified technicians
Escalation management through Dell Global Command Centers
Dell ProSupport Options also align to the way you use technology, rapidly responding to your needs, protecting your investment, your productivity and your sensitive data, and providing enhanced proactive support services to reduce the risk and complexity of managing your infrastructure.
SPEED OF RESPONSE
Specialized Onsite Options — Allows you to augment your daily IT management or tap into specific technical expertise for critical projects when needed. Recommended options for desktops include:
Onsite Parts Management to help minimize downtime by having parts at your fingertips.
Onsite Personnel to augment your IT staff.
Onsite Diagnosis for accelerated troubleshooting.
Keep Your Hard Drive — Enables you to control your sensitive data by retaining your hard drive and helps you comply with current data privacy regulations to help mitigate risks associated with regulatory or civil liabilities.
Deployment Services Our end-to-end deployment services are designed to simplify and accelerate the customization and utilization of your new systems. Dell Deployment Services include everything from order consolidation to coordination of deployment resources.
Client Migration and Deployment Dell Managed Deployment Services are for customers who need a complete, end-to-end deployment solution. Managed deployments are useful within complex logistical environments which require a single point of contact.
Custom Factory Integration Dell offers custom factory integration (CFI) services to help accelerate your system deployments. We can perform a range of services such as custom configuration, consolidation and integration in our factory so that you can deploy your systems right out of the box.
ImageDirect ImageDirect is a web-based, hosted image management service that enables customers to easily create, manage and load custom images for Dell commercial client systems.
Installation Services Dell provides streamlined standard installation services so you can easily choose the specific package that quickly gets new systems into the workspace and old systems out.
Asset Recovery Services
Asset Recovery Services offer safe and environmentally-appropriate disposal solutions for outdated or end-of-life IT assets. This service includes transportation, flexible logistics, equipment processing, detailed data security and environmental reports at an affordable price.
Dell offers comprehensive training services, including hardware and software training as well as PC skills and professional development classes. Our flexible approach, featuring instructor-led classrooms, virtual courses and even self-directed online options that enable you to tailor classes to the needs and busy schedules of your employees. Dell training can help improve system reliability, maximize productivity and reduce end-user requests and downtime.