Started in late 2013 by two Dell employees with a few volunteers in a single rural facility in Karnataka, India, Digital LifeCare was implemented in one district in a neighbouring state and adopted by two states in 2017. In 2018, the Government of India launched Ayushman Bharat to revamp the country’s healthcare system. Dell was chosen as technology partner to provide the IT system for the NCD program (called GoI NCD solution). Since then, Digital LifeCare has continued to evolve.

Digital LifeCare makes a difference because it enables a continuum of care for people across different facilities by providing a unified view of patients over time through seamless, secure data-sharing. It also equips India’s frontline healthcare workers with an easy-to-use, and easy-to-carry tool that is the first point in creating electronic healthcare records. Collaborative design thinking has been vital to Digital LifeCare’s rapid adoption across India, with inputs from India’s Ministry of Health & Family Welfare, other government health agencies, and Tata Trusts, the implementation partner. Increasingly, user feedback from field workers is being incorporated to improve the tools. Digital LifeCare has been adopted by more than 28 states and union territories across India, with more than 75,000 healthcare professionals trained on the platform.