| 10/03/2017 03:20:49PM |
Session Started with Agent (Nithin_R) |
| 10/03/2017 03:20:49PM |
Jong Chan Lee: "Ownership Transfer" |
| 10/03/2017 03:20:58PM |
Agent (Nithin_R): "Welcome to Dell Customer Care Chat! My name is Nithin." |
| 10/03/2017 03:21:06PM |
Agent (Nithin_R): "Hello Jong. How are you doing today?" |
| 10/03/2017 03:21:14PM |
Jong Chan Lee: "not bad" |
| 10/03/2017 03:21:28PM |
Agent (Nithin_R): "How may I assist you today?" |
| 10/03/2017 03:21:41PM |
Jong Chan Lee: "i will use google translation so" |
| 10/03/2017 03:21:51PM |
Jong Chan Lee: "It can be a little late." |
| 10/03/2017 03:22:07PM |
Agent (Nithin_R): "Sure, how may I assist you today?" |
| 10/03/2017 03:22:56PM |
Jong Chan Lee: "I have a question about ownership transfer issue on my laptop." |
| 10/03/2017 03:23:09PM |
Agent (Nithin_R): "I will help you with it." |
| 10/03/2017 03:23:11PM |
Agent (Nithin_R): "May I have your dell order number or any dell identification number please?" |
| 10/03/2017 03:23:13PM |
Jong Chan Lee: "I had purchased it on 2016 by purchasing agency. I did not know that I had to transfer ownership to repair my laptop. But a few months ago I realized that it was essential to get repairs after the swelling of my laptop's battery. However, transfer of owne" |
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rship was rejected because the information was not right, and I found out that my account was locked as a result of my investigation into the Korean branch. The Korean branch told me that it would only be possible to repair the account if it had to be res |
| 10/03/2017 03:23:35PM |
Jong Chan Lee: "my dell Service Tag: 55Z4P72 Express Service Code: 11245248398" |
| 10/03/2017 03:23:56PM |
Agent (Nithin_R): "Thank you." |
| 10/03/2017 03:24:18PM |
Agent (Nithin_R): "For verification purpose, may I please know the complete name as it appears on the account please?" |
| 10/03/2017 03:26:00PM |
Jong Chan Lee: "wait sec" |
| 10/03/2017 03:26:14PM |
Agent (Nithin_R): "Sure, Jong." |
| 10/03/2017 03:27:43PM |
Jong Chan Lee: "What does ACCOUNT mean? Are you referring to the ID that is now joined to Dell or the customer number of your former owner?" |
| 10/03/2017 03:28:03PM |
Agent (Nithin_R): "The former owner for the machine." |
| 10/03/2017 03:28:24PM |
Jong Chan Lee: "IHA HORN KIM" |
| 10/03/2017 03:28:32PM |
Agent (Nithin_R): "Thank you." |
| 10/03/2017 03:28:39PM |
Jong Chan Lee: "i have packing slip" |
| 10/03/2017 03:29:49PM |
Agent (Nithin_R): "Please contact the verification department at 1-866-383-4713. Their working hours are 8 AM to 8 PM CST, Mon to Fri and 8 AM to 5 PM CST, Sat and Sun." |
| 10/03/2017 03:29:55PM |
Agent (Nithin_R): "They will be able to fix it." |
| 10/03/2017 03:30:12PM |
Jong Chan Lee: "only can call? i want email" |
| 10/03/2017 03:30:34PM |
Agent (Nithin_R): "We don't have other option. They're only available on call." |
| 10/03/2017 03:31:13PM |
Agent (Nithin_R): "Is there anything else apart from this I may help you with?" |
| 10/03/2017 03:31:36PM |
Jong Chan Lee: "Can I unlock my account when I contact the department?" |
| 10/03/2017 03:32:05PM |
Agent (Nithin_R): "They will be able to assist you with it." |
| 10/03/2017 03:32:14PM |
Agent (Nithin_R): "We cannot able give you the information on it." |
| 10/03/2017 03:32:57PM |
Jong Chan Lee: "Maybe it's hard on the phone. I guess I'll have to find another way." |
| 10/03/2017 03:33:30PM |
Jong Chan Lee: "Goodbye. Have a good day." |
| 10/03/2017 03:33:36PM |
Agent (Nithin_R): "Thank you." |
| 10/03/2017 03:33:42PM |
Agent (Nithin_R): "Thank you for choosing Dell. It was a pleasure assisting you. Have a great day! Bye!" |
| 10/03/2017 03:34:47PM |
Agent (Nithin_R): "You may end the chat session in case you do not have any other query. Thank you for choosing Dell. Have a great Day." |
| 10/03/2017 03:35:57PM |
Agent (Nithin_R): "You've indicated that there are no other issues you need my assistance with. With that in mind, I am disconnecting this session Thank you for choosing Dell. Have a great Day." |
| 10/03/2017 03:35:59PM |
Session Ended |
