해결되지 않음
이 게시글은 5년 이상 된 게시글입니다.
14 Posts
0
969
미국 델에서 소유권 이전 관련 질문은 무조건 통화로만 가능한다고 합니다.
배터리 없는체로 사용한지 몃달은 지난거 같네요.
미국 델에 계속해서 온라인으로 1대1대화도 해보고 메일도 수차례 보내봤는데
소유권 이전 문제는 특정부서에 전화해보라는 말밖에 안하네요?
한국쪽에서 어떻게 할 수 없나요?
뭐 정 안된다고 하면 그냥 배터리 사서 제가 달게요 그냥 너무 추잡해서 더이상 못해먹겠네요.
| 10/03/2017 03:20:49PM | Session Started with Agent (Nithin_R) |
| 10/03/2017 03:20:49PM | Jong Chan Lee: "Ownership Transfer" |
| 10/03/2017 03:20:58PM | Agent (Nithin_R): "Welcome to Dell Customer Care Chat! My name is Nithin." |
| 10/03/2017 03:21:06PM | Agent (Nithin_R): "Hello Jong. How are you doing today?" |
| 10/03/2017 03:21:14PM | Jong Chan Lee: "not bad" |
| 10/03/2017 03:21:28PM | Agent (Nithin_R): "How may I assist you today?" |
| 10/03/2017 03:21:41PM | Jong Chan Lee: "i will use google translation so" |
| 10/03/2017 03:21:51PM | Jong Chan Lee: "It can be a little late." |
| 10/03/2017 03:22:07PM | Agent (Nithin_R): "Sure, how may I assist you today?" |
| 10/03/2017 03:22:56PM | Jong Chan Lee: "I have a question about ownership transfer issue on my laptop." |
| 10/03/2017 03:23:09PM | Agent (Nithin_R): "I will help you with it." |
| 10/03/2017 03:23:11PM | Agent (Nithin_R): "May I have your dell order number or any dell identification number please?" |
| 10/03/2017 03:23:13PM | Jong Chan Lee: "I had purchased it on 2016 by purchasing agency. I did not know that I had to transfer ownership to repair my laptop. But a few months ago I realized that it was essential to get repairs after the swelling of my laptop's battery. However, transfer of owne" |
| rship was rejected because the information was not right, and I found out that my account was locked as a result of my investigation into the Korean branch. The Korean branch told me that it would only be possible to repair the account if it had to be res | |
| 10/03/2017 03:23:35PM | Jong Chan Lee: "my dell Service Tag: 55Z4P72 Express Service Code: 11245248398" |
| 10/03/2017 03:23:56PM | Agent (Nithin_R): "Thank you." |
| 10/03/2017 03:24:18PM | Agent (Nithin_R): "For verification purpose, may I please know the complete name as it appears on the account please?" |
| 10/03/2017 03:26:00PM | Jong Chan Lee: "wait sec" |
| 10/03/2017 03:26:14PM | Agent (Nithin_R): "Sure, Jong." |
| 10/03/2017 03:27:43PM | Jong Chan Lee: "What does ACCOUNT mean? Are you referring to the ID that is now joined to Dell or the customer number of your former owner?" |
| 10/03/2017 03:28:03PM | Agent (Nithin_R): "The former owner for the machine." |
| 10/03/2017 03:28:24PM | Jong Chan Lee: "IHA HORN KIM" |
| 10/03/2017 03:28:32PM | Agent (Nithin_R): "Thank you." |
| 10/03/2017 03:28:39PM | Jong Chan Lee: "i have packing slip" |
| 10/03/2017 03:29:49PM | Agent (Nithin_R): "Please contact the verification department at 1-866-383-4713. Their working hours are 8 AM to 8 PM CST, Mon to Fri and 8 AM to 5 PM CST, Sat and Sun." |
| 10/03/2017 03:29:55PM | Agent (Nithin_R): "They will be able to fix it." |
| 10/03/2017 03:30:12PM | Jong Chan Lee: "only can call? i want email" |
| 10/03/2017 03:30:34PM | Agent (Nithin_R): "We don't have other option. They're only available on call." |
| 10/03/2017 03:31:13PM | Agent (Nithin_R): "Is there anything else apart from this I may help you with?" |
| 10/03/2017 03:31:36PM | Jong Chan Lee: "Can I unlock my account when I contact the department?" |
| 10/03/2017 03:32:05PM | Agent (Nithin_R): "They will be able to assist you with it." |
| 10/03/2017 03:32:14PM | Agent (Nithin_R): "We cannot able give you the information on it." |
| 10/03/2017 03:32:57PM | Jong Chan Lee: "Maybe it's hard on the phone. I guess I'll have to find another way." |
| 10/03/2017 03:33:30PM | Jong Chan Lee: "Goodbye. Have a good day." |
| 10/03/2017 03:33:36PM | Agent (Nithin_R): "Thank you." |
| 10/03/2017 03:33:42PM | Agent (Nithin_R): "Thank you for choosing Dell. It was a pleasure assisting you. Have a great day! Bye!" |
| 10/03/2017 03:34:47PM | Agent (Nithin_R): "You may end the chat session in case you do not have any other query. Thank you for choosing Dell. Have a great Day." |
| 10/03/2017 03:35:57PM | Agent (Nithin_R): "You've indicated that there are no other issues you need my assistance with. With that in mind, I am disconnecting this session Thank you for choosing Dell. Have a great Day." |
| 10/03/2017 03:35:59PM | Session Ended |