Alienware Desktops

Last reply by 09-29-2022 Unsolved
Start a Discussion
2 Bronze
2 Bronze

Aurora R12, black screen, restart, shutdown while gaming

Alienware Aurora R12

I already upgrade driver, latest Windows, turn on V-Sync. But it still happen while I'm gaming like GTA 5, PUBG, Spiderman. 

Replies (8)
6 Indium

Did it do this before? What video card is in it? How are your temperatures when gaming? Liquid or air cooled?


yes, i happened before, i used rtx 3080 and it was air cooled. i dont know how to check temperatures


You can use AWCC to monitor the temperature.

Is the processor liquid cooled, or did you order the regular air cooling?


How long did you have this system and did it do this from the beginning or is this something new?


well i checked temperature and it usually 49-60 C which is not hot! and i have this system about 1 month and yes this happens from begin 

2 Bronze
2 Bronze

while am gaming it usually black screen and my monitor show '' no signal from cpu'' i need to turn off my pc and reboot for it become normal


There are 2 suggestions that you can try. Firstly, you might need to replace your ram, because it connects to the CPU, and especially while gaming, it could have an error due to mass amounts of ram being used. Secondly is replacing the PSU, but that step is only necessary if the PSU has a low wattage, your PC uses more wattage while gaming, and if your PSU is unable to deliver that, it might end up shutting down.


Run a pre boot diagnostic test and see if it comes up with any error codes.

Pre boot diagnostics 



Have you ran the pre-boot diagnostics to see if it reports any issues?  Let us know.

If still under warranty, click the "Get help now" icon on the right to start a live chat session.
Find your Service Tag

Latest Solutions
Top Contributor