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Last reply by 01-06-2023 Unsolved
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1 Amber
1 Amber
623

Aurora R8, BIOS 1.0.25 fails to install

When attempting to install critical BIOS update 1.0.25 for Aurora R8 through Alienware Update I get failures to install (no specific failure code) in my multiple attempts. When I attempt to put the update on a usb flash drive in order to update manually from the BIOS, I get a message " The file has properties that cannot be transferred to the new location". When I transfer the file to the usb flash drive without the "properties that cannot be transferred to the new location" on boot and F12,then an attempt to flash the BIOS the flash drive is not recognized.

Recently bought a 1T Samsung external ssd which was recognized when the usb flash drive wasn't, so I put the BIOS update file on the Samsung ssd, Again without the "properties that cannot be transferred to the new location"  and now when attempting to flash the BIOS the Samsung ssd is no longer recognized. Spent 1 1/2 hrs. yesterday with Dell tech support attempting to install BIOS update without any luck, the tech seemed somewhat lost.  If Dell cannot install their critical BIOS update either through their "Alienware Update" or manually with the help of their support technician, where does that leave me with a 2 1/2 year old PC? Technician stated that it must be a hardware problem and needs to be brought in for out of warranty service. Should I just wait for the next BIOS update and try to install that? Any other solutions available?

Replies (6)
7 Gold
609

I think some user found R8 power button stopped working after bios update. So your trouble now of updating bios may be a blessing in disguise.  No need to update bios unless absolutely needed to.


6 Indium
604

That's more than likely because the USB file system is FAT32 instead of NTFS. I would suggest formatting it to NTFS format, and then follow the procedure below. Formatting it means all information on the USB drive will be lost, so ensure you have any important files backed up.

I don't think there's a hardware issue with your R8.

Updating the BIOS from BIOS Boot Menu (independent of operating system)

Note 1: Before updating the BIOS, ensure that you suspend BitLocker encryption on a BitLocker-enabled system. If BitLocker is not enabled on your system, you can ignore this step. For information about how to disable BitLocker, see How to Enable or Disable BitLocker with TPM in Windows at support.dell.com.
Note 2: Do not turn off the power or interrupt the BIOS update process during the update.
Note 3: Your system requires a restart after installing the BIOS. The restart can be deferred but must be completed to ensure that the update is installed.

Installation
1. Copy the downloaded file to a USB drive. The USB drive does not need to be bootable device.
2. Insert the USB drive into any USB port.
3. Power on the system.
4. At the DELL logo screen, press F12 to access the one-time boot menu.
5. Select BIOS Flash Update in the Other Options section.
6. Click the ... button to browse the USB drive to locate the downloaded file.
7. Select the file and click Ok.
8. Verify the existing system BIOS information and the BIOS update information.
9. Click Begin Flash Update.
10. Review the Warning message and click Yes to proceed with the update.
The system restarts and displays a progress during BIOS update. The system restarts again when the update is complete.

2 Bronze
2 Bronze
597

I'm also having the same issue, was prompted to update my BIOS today and can't do so. I had Memory Integrity on and was greeted by a scary noise and the first image below. Next, I turned it off and tried updating it manually through both SupportAssist and the Dell website but I got an error as well. Bios Error.jpgDriver Error.png

593

Apparently Windows update will automatically update critical bios version for you unless you edit group policy to disable bios update in Windows update.  Perhaps just sit n wait and hope the next Windows update will do everything smoothly for you without issues.


2 Bronze
2 Bronze
576

That error typically means your BIOS version is too far behind to go straight to the version you are attempting to update.

Open Alienware Update and click on System Information to determine your current BIOS version.  Dell has a very foolish numbering schema where 1.0.3 is OLDER than 1.0.25 (considered rev. 25 vs. rev. 3 for version 1.0).

Go here: https://www.dell.com/support/home/en-ca/drivers/driversdetails?driverid=3hcx2&oscode=wt64a&productco...

Then expand "Other Available Versions"

Find your current version, and then download ALL the versions AFTER your currently installed version.

Install them one by one, and you will be able to complete all updates.  Remember to follow the guidelines (i.e. turn off Bitlocker, etc.)

 

 

2 Bronze
2 Bronze
258

Hi all,

I had a problem with BIOS 1.0.25 installing via Alienware Update, but IIRC I did manage to get it to work by placing the BIOS image on a flash drive and updating via F12. I couldn't get that to work with 1.0.26 however. The flash drives were never recognised, as with the OP.

In the end, what did work for me was to :

  1. Manually download the BIOS update executable from the Dell Support website
  2. Make a Windows PE bootable flash drive [Lots of documentation on Microsoft's site on how to do this]
  3. Copy the downloaded BIOS update executable file to the root directory of the flash disk
  4. Restart the machine, using F12 to select and boot from the Windows PE flash drive
  5. In the Windows PE command line interface start with typing C:, hit return and then type dir and hit return. From the contents shown, identify the disk that you're looking at. If it's not the flash drive repeat  the two steps but change C to D. Repeat, increasing the drive letter until you've found the flash drive. [Mine was F:]
  6. Once you have the flash drive identified, type the name of the executable to start the update.
  7. I found the machine reboots very suddenly once you start the update, so don't be alarmed when the screen goes black!

Note, now that I'm writing it, since Windows PE had access to all my discs, copying the BIOS update executable to the flash drive wasn't strictly necessary, but it made it easier to find. Depending on your comfort with the command line, you could skip this.

Hope this helps someone.

Cheers,

Kieran

 

PS: I did try @Vanadiel suggestion WRT to the file system on the flash drive, when I was attempting to update using the BIOS image, but neither FAT32 nor NTFS allowed it to be recognised. In fact the only disk it saw was my internal M.2 SSD. I also have a SATA SSD and an external USB that were similarly ignored. 

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