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Dernière réponse 09-02-2022 Résolu
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3263

Aurora R13 - AWCC 5.5.9.0 - Service Display001VcpSrv keep crashing in loop

Alienware Aurora R13

Hi,

Under Windows 11, since the 5.5.9.0 update, the service Display001VcpSrv is crashing in loop. Repairing the installation change nothing.

Nom de l’application défaillante GameEyeApp.exe, version : 1.3.0.203, horodatage : 0x8806b29f
Nom du module défaillant : KERNELBASE.dll, version : 10.0.22000.832, horodatage : 0x7efab3dc
Code d’exception : 0xe0434352
Décalage d’erreur : 0x000000000004474c
ID du processus défaillant : 0x2c30
Heure de début de l’application défaillante : 0x01d8aedf1324f9ff
Chemin d’accès de l’application défaillante : C:\Program Files\Alienware\Alienware FXDisplay001 Components for AWCC\GameEyeApp.exe
Chemin d’accès du module défaillant: C:\Windows\System32\KERNELBASE.dll
ID de rapport : 41f47dc2-c8b4-41c2-97c7-fcb4347ef3d0

It was working fine with 5.5.8.0 version.

Br,

Solution (1)

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2479

Hello,

I have currently solved the problem by terminating the service Display001VcpSrv, which obviously led to the error, via the Windows Task Manager and then manually deactivating it so that it does not start again even when Windows is restarted.

Voir la solution dans l'envoi d'origine

Réponses (12)
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2884

Same problem here, started happening today on my Dell G3 3590. To temporarily solve the problem until it is fixed I went to C:\Program Files\Alienware\Alienware FXDisplay001 Components for AWCC, and ran the uninstaller

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2555

Hello,
Same problem for me on windows 11 m15r7. The only fix is to uninstall command center and wait a functional version

We can see in windows log theses errors in loop due to a bug in gameeyesrv:
Nom de l’application défaillante GameEyeApp.exe, version : 1.3.0.203, horodatage : 0x8806b29f
Nom du module défaillant : KERNELBASE.dll, version : 10.0.22000.832, horodatage : 0x7efab3dc
Code d’exception : 0xe0434352
Décalage d’erreur : 0x000000000004474c
ID du processus défaillant : 0x4878
Heure de début de l’application défaillante : 0x01d8b089a179f692
Chemin d’accès de l’application défaillante : C:\Program Files\Alienware\Alienware FXDisplay001 Components for AWCC\GameEyeApp.exe
Chemin d’accès du module défaillant: C:\Windows\System32\KERNELBASE.dll
ID de rapport : 3854bdd0-7be8-420b-995b-45f33f4840e2
Nom complet du package défaillant :
ID de l’application relative au package défaillant :
_______________________
Application : GameEyeApp.exe
Version du Framework : v4.0.30319
Description : le processus a été arrêté en raison d'une exception non gérée.
Informations sur l'exception : System.Security.Principal.IdentityNotMappedException
à System.Security.Principal.NTAccount.Translate(System.Security.Principal.IdentityReferenceCollection, System.Type, Boolean)
à System.Security.Principal.NTAccount.Translate(System.Type)
à System.Security.AccessControl.CommonObjectSecurity.ModifyAccess(System.Security.AccessControl.AccessControlModification, System.Security.AccessControl.AccessRule, Boolean ByRef)
à System.Security.AccessControl.CommonObjectSecurity.AddAccessRule(System.Security.AccessControl.AccessRule)
à NamedPipeWrapper.Server`2[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]..ctor(System.String, System.IO.Pipes.PipeSecurity)
à GameEyeApp.Form1..ctor()
à 쑂.쑂.쑂()

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2479

Same problem for me. Tho I see an error only when I shutdown the computer (GameEyeApp.exe) but I haven't look at the logs yet. Annoying. Are we beta testers? 

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2480

Hello,

I have currently solved the problem by terminating the service Display001VcpSrv, which obviously led to the error, via the Windows Task Manager and then manually deactivating it so that it does not start again even when Windows is restarted.

2426

Complement:

The "Display001VcpSrv" service refers to the file or application with the same name located under "C:\Programs\Alienware\Alienware FXDisplay001 Components for AWCC", which is then deactivated via the Windows Tasks Manager.

This therefore has no further effects on Windows itself or its system-relevant services, functions and apps.

2284

Quote: "This therefore has no further effects on Windows itself or its system-relevant services, functions and apps."

If you look at the properties of the "Display001VcpSrv" file, it is obviously linked to the "GameEyeApp.exe", which is located in the same program directory and which creates a (further) service/task "GameEyeSrv" when the "Display001VcpSrv" service is activated .

I can't say what "interactions" with Windows itself or its system-relevant services, functions and apps might result from the deactivation of "Display001VcpSrv" and thus the "GameEyeApp".

Hence the note on deactivation of the above Services: Always at your own risk!

Gestionnaire de communauté
1659

The Alienware team has been made aware of this issue with AWCC 5.5.9.0 and is looking into it. They're looking into the root cause and we'll keep you posted on what we hear back. 

I realize there was a workaround shared, but just wanted to update this thread. 

If still under warranty, click the "Get help now" icon on the right to start a live chat session.
Find your Service Tag

1167

Hi hope they will found the solution even with the RGB who is not working anymore inside the computer too... 

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1653

Thanks for the update

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