Chromebook

Last reply by 03-07-2022 Solved
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496

Why my Chromebook laptop got stuck after 10 Minute?

I have a Chromebook that is 2 year old but know it creating problem for me. Whenever I use the chrome or other internet browser, It got stuck after some time and did not process anymore. Can you please describe the exact information so that I can come out of it. 

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6 Indium
496

Welcome to the Dell Community @smithrobert234224 

Have you tried to reset the OS???

https://chrome.google.com/webstore/detail/chromebook-recovery-utili/pocpnlppkickgojjlmhdmidojbmbodfm...

Insert the USB drive you created.

Hold "esc" and " reset".

ChromeBook Reset Combo Keys.PNG

Then power-on.

The USB drive must be in a specific USB slot.

If you have 2 you may need to try the other???

Best regards,

U2

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406

Thank you so much for providing me the appropriate solution. Much appreciated.

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Replies (3)
6 Indium
497

Welcome to the Dell Community @smithrobert234224 

Have you tried to reset the OS???

https://chrome.google.com/webstore/detail/chromebook-recovery-utili/pocpnlppkickgojjlmhdmidojbmbodfm...

Insert the USB drive you created.

Hold "esc" and " reset".

ChromeBook Reset Combo Keys.PNG

Then power-on.

The USB drive must be in a specific USB slot.

If you have 2 you may need to try the other???

Best regards,

U2

407

Thank you so much for providing me the appropriate solution. Much appreciated.

2 Bronze
2 Bronze
352

Much appreciated. Thanks for this help.

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