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Last reply by 01-01-2023 Unsolved
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Adding new drive in SC8000 shows as EXTERNAL DEVICES

Hi

We just add new drive in SC8000 with this part number 0RWV5D to replace the defective drive in our storage

but it shows as External Devices. any suggestion or recommendation to resolve this issue? 

 

 

Thanks

 

Replies (11)
543

Hello Jaydee_23,

 

It sounds like it is a hard drive that does not have SC firmware.

 

Can you post a picture of the drive label and the label of the one you are replacing? 

I may be able to find some detail.

 

My recommendation would be to call in to support and they can gather your information to quote you a compatible drive.


Dell -Charles R
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540

Hi Charles

Thank you very much for your response.

this is the picture of the old drive.

6A66A2D8-F8BE-4F7C-BC19-06D0A4533F96.jpeg

 

and this is the picture of the new drive

5887D0CE-2C2C-4476-B62F-6A04EB17771F.jpeg

Thanks! 

531

Hello Jaydee_23,

 

I'm unable to get the attachments.

 

Could you attach them again?

 

Did you specify SC firmware on the drive you purchased?


Dell -Charles R
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522

Hi Charles

 

The attachments are okay. 

but i will attached again here. 

 

Old disk

 

Old diskOld disk

 

New Disk

 

New diskNew disk

 

Thanks

519

Hi @Jaydee_23,

 

The drive you have there, RWV5D is not compatible with SC8000.

 

Also, did you pull this drive from an Equallogic storage?


DELL-Joey C
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518

Hi Joey C

Good day!

The old drive we pulled out from SC 8000 and the new drive ordered from dell partners

 

Regards

 

514

Hello @Jaydee_23,

 

I am sorry, but it seems a compatibility problem. RWV5D is not a compatible disk with SC8000. I suggest contacting back with the Dell partners and make sure they provided a disk compatible with SC8000.

 

Regards.


Diego López
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500

Hi Diego

Good Day. 

Where I can download or find the list of the hard drive compatibility matrix for SC 8000?

 

Regards

 

 

499

Hi @Jaydee_23,

 

The SC8000 is connected to another storage enclosure right? SC8000 does not have any drives installed on its own chassis as it is a controller itself. Can you check if the drives is connected to another enclosure, like SC220 or SC280.


DELL-Joey C
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Dell Technologies | Enterprise Support Services
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