Could you provide the order #, the registered owner's name and the DPD # saying the order returned to Dell via direct message? I'll have it checked.
#IWork4Dell Find your Service Tag If still under warranty, click the "Get help now" icon on the right to start a live chat session. To send us a private message, click our DELL-Cares username. Our Forum profile page will then appear. On the right, click "Send this user a private message".