Unsolved
4 Posts
0
269
Why Dell keep placing a service hold on a system?
Hi,
I have a laptop and I see the Dell keep placing the service hold on the system without understanding or explaining the root cause.
Unsolved
4 Posts
0
269
Hi,
I have a laptop and I see the Dell keep placing the service hold on the system without understanding or explaining the root cause.
Top
ejn63
10 Elder
10 Elder
•
23.2K Posts
0
November 30th, 2022 10:00
The most common cause is a system not registered to the person making the warranty claim.
Are you registered as the owner with Dell? If the system was purchased through a third party (reseller, used, Amazon storefront, etc.) you will need the assistance of the seller to transfer ownership.
Rifaat
4 Posts
0
November 30th, 2022 12:00
But I already transfered the warranty before they placed the hold on the tag.
ejn63
10 Elder
10 Elder
•
23.2K Posts
0
December 1st, 2022 12:00
You'll need to ask Dell about your case, but note that transferring ownership and transferring a warranty are distinct. They are not the same thing.
A system purchased in one country can have ownership transferred, but a warranty transfer will be denied if it's a basic 12-month warranty (not applicable out of the country of purchase). Another recurring one is if a system was initially sold in a country where Dell is now prohibited from doing business (there are two in Europe) -- those systems are orphans now, having no Dell support.