Hi Camrocks,
Welcome to Dell Community Forum.
Please click on the link below for a useful article on steps to troubleshoot the Dell XPS 8500.
Let me know if further help is needed.
Thanks and regards,
Babita S
#iworkforDell
For easy access to drivers, manuals and product updates, please visit our Support Site .
I am unable to download anything for it currently since it won't turn on (pressing the power button does nothing). However, I did disconnect all external devices and plugged it in. The fans instantly kicked on one at a time, with now all of them running for about 5 minutes now. Still no response when I push the power button. Power light on the back of the tower is now solid green, motherboard light is still solid orange.
Hi Camrocks,
Thank you for your reply.
The Power Supply Unit on the XPS 8500 does a self-diagnostic when the Power is turned on. The LED is an indicator of whether the PSU is working properly or not. Since the LED is solid green, it indicates that the power supply is working properly.
The XPS 8500 also emits a series of beeps during start-up if the display cannot show errors or problems. These series of beeps, called beep codes, identify various problems.
Please let us know if you hear the system beeping on startup and the status of the power button LED. When you say that the power button does nothing, does it mean that if remains off, steady amber or blinking? The XPS 8500 power button light illuminates and blinks or remains solid to indicate different states.
The link below has a uselful article on steps to troubleshoot the Dell XPS 8500.
If you do not hear any beeps, try the steps mentioned below:
Do keep us posted with the results so that we are able to help you further, if required.
Thanks and regards,
Babita S
#iworkforDell
For easy access to drivers, manuals and product updates, please visit our Support Site .
Hi Camrocks,
Unfortunately we have not received feedback from you on this topic. If you need continued support, please respond to my post.
Thanks and regards,
Babita S
#iworkforDell
For easy access to drivers, manuals and product updates, please visit our Support Site .
Hi i got the same kind of problem the light behind is a solid green and the motherboard light is orange
but the power button does nothing at all no sound no light nothing i have disconnect everything connected even the monitor, the mouse, the keyboard did the first step after the orange light on the motherboard is the hard disk thanks for your replay it is greatly appreciated sorry my poor English .
Same thing happened to me today. This is definitely happening a lot. Why has Dell not posted a solution?
I'm experiencing the same issue with my XPS 8500 since last weekend. I have removed all unnecesary components (both internal and external), exchanged the CMOS battery for a fresh one and tried all suggested solutions i could find, but still the problem exists. The PSU has a solid green led with the power connected, the motherboard has a solid orange led.
What else can I do?
ME too ;^( Its going to be the mobo I bet. Same deal
PSU fine - as per green light, as per PSU tester, as per swapped with one from another machine
CMOS refresh no change.
Power button causes exterior and CPU fan to start for a second then stop. Then after 2-3 seconds tries again.
No POST without RAM.
Same effects regardless of bare breadcrumb testing - from bare mobo up thru RAM and video.
I couldn't fix the issue myself so I sent my XPS back to Dell. They repaired the motherboard and returned my PC within a week. Problem fixed!