Start a Conversation

Unsolved

This post is more than 5 years old

7631

August 14th, 2014 02:00

Inspiron 660 Start-up Problem

I am experiencing semi-frequent start-up problems with my Dell Inspiron 660 desktop. After entering my password on the Start-up Screen I get a spinning circle with "Welcome". I then get a completely black screen with a mouse pointer. I am unable to proceed further and have to press Ctrl-Alt-Delete to Sign Out, then hold in my power button to shut down the system. Usually I am successfully when I start the desktop a second time. Any information on what is causing the problem and suggestions to fix it would be appreciated.

7 Technologist

 • 

7.1K Posts

August 14th, 2014 04:00

Hi curtisrob,

I’d suggest that you optimize and maintain your computer. Please run the fix it tools from the link below to check for issue resolution.

http://dell.to/1a2tzGD

Also, I would suggest you to update the BIOS and Video card driver on the system. Please enter your service tag # on the link below, select the OS, then download the BIOS from BIOS section and Video card driver from Video section onto the system and install it.

http://dell.to/18r60nI

Please let me know if this helps.

View All

No Events found!

Top