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My Computer goes blank every 2 mins
What would cause a brand new XPS 8500 with 256 Gig SDS along with 2 TB HDD with 24 Mbs of memory to stop showing video and become unresponsive. I am lucky that when I force the computer to reboot by holding the start button until it shuts off. After when I start it, it won't go 2-3 minutes before the video stops again. Is this something a graphics card could create, a power supply issue or something else.
Dell - Harish M
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May 20th, 2013 15:00
Hi Goldstar6,
I am sorry this is happening on a brand new computer. You could run a hardware diagnostics to check for hardware issues. . Kindly find the steps below to perform the H/W diagnostics.
Turn the computer off >restart the computer.
At the Dell logo screen, start tapping the F12 key a few times until you see the ‘One Time Boot Menu’ appear.
At the one time boot menu, press the down arrow key to highlight ‘Diagnostic’, and then press Enter to begin the PSA diagnostics. If the test fails, please make a note of any error codes listed. You can also refer to the link below.
http://dell.to/OUGnqT