Unsolved
This post is more than 5 years old
1 Message
0
7081
May 16th, 2015 11:00
Usb mouse and keyboard will not detect
My
OptiPlex 9030 AIO
is on windows 7 pro and works oaky with a wireless mouse and keyboard, but it will not detect a wired mouse or keyboard.
I have updated the drivers to no avail.
Any tips?
No Events found!
DELL-Infant R
331 Posts
0
May 17th, 2015 06:00
Hi jcco5,
Thank you for writing to the Dell Community Forum.
Please check this keyboard and mouse on another system to check its functionality. Try another device on the same USB port to check if it gets detected. You can also update the Intel Chipset Device Software Driver and Intel USB3.0 xHCI Driver under chipset using this link http://dell.to/1KXEj9w and reset the BIOS defaults.
Please reply if you have any further questions.
Have a great day ahead.