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108 Posts
0
130794
October 18th, 2013 04:00
XPS 8700 not updating to Windows 8.1
I tried to upgrade the system from Windows 8 to 8.1. After downloading the file, it rebooted and beeped 5 times then hung. I restarted the machine and it booted displaying a message "restoring former version of Windows" and finally informed that the upgrade was unsuccessful with an error code of:
Oxc1900101-0X2000c
No Events found!
sonorous
7 Posts
0
October 18th, 2013 18:00
Same here on a XPS 8500. It looks like we are not alone: http://www.forbes.com/sites/larrymagid/2013/10/17/windows-8-1-upgrade-not-working-after-3-attempts-on-2-machines/
Still searching for a solution myself...
Dell-Kuldeep M
2 Intern
2 Intern
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621 Posts
0
October 19th, 2013 01:00
Hi sonorous,
As suggested in the above post, ensure to login with the Microsoft Account to upgrade to Windows 8.1.
Install all the latest windows updates for the system.
Also, check the link provided above for information on How to upgrade to windows 8.1 from windows 8.
Keep me posted with the results. I will be glad to assist you further.
Dell-Kuldeep M
2 Intern
2 Intern
•
621 Posts
0
October 19th, 2013 01:00
Hi dperry112,
Do you have any other user account on the system?
Ensure to login with your Microsoft Account to upgrade to Windows 8.1.
Install all the latest windows updates for the system. To turn on automatic updating
You may refer to the link http://dell.to/1fKhj1r for more information on How to upgrade to windows 8.1 from windows 8.
Keep me posted with the information. I will be glad to assist you further.
dperry112
108 Posts
0
October 19th, 2013 05:00
I did all this. We are providing you a specific error message that appears to be due to an error in the upgrade processing drivers. Any more specific ideas?
dperry112
108 Posts
0
October 20th, 2013 17:00
I did two things and then successfully upgraded:
Added one optional update from Windows Update -- not the bing toolbar
Updated the Intel chipset driver from Dell -- newer version
Dell-Kuldeep M
2 Intern
2 Intern
•
621 Posts
0
October 22nd, 2013 05:00
Hi dperry112,
Glad to know that the issue is resolved.
Thank you for sharing the steps that resolved the issue for you. Hope other users may benefit from your resolution.
Please feel free to reply for any further assistance.
chirag1749
3 Posts
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November 20th, 2013 21:00
Thanks Dperry112. I was getting this same issue. Once I downloaded all the latest drivers for my xps 8700...I was also able to upgrade to 8.1
antoniocjp
5 Posts
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December 7th, 2013 01:00
Please, which driver versions exactly have you installed? Thank you very much.
mtbdude
3 Posts
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December 7th, 2013 14:00
I would like to know too. Have a fresh out of the box xps 8700 that won't update to 8.1
antoniocjp
5 Posts
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December 7th, 2013 15:00
Yes, I have installed all the updates for both Windows and Chipset drivers by now. But nothing. It is very frustrating that an expensive, brand new computer can fail us so badly... Dell, it's up to you now.
mtbdude
3 Posts
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December 7th, 2013 15:00
I have done all of the above. Windows 8.1 is not showing up in the "store".
Number1Brandon
2 Posts
1
December 7th, 2013 18:00
I found out with to do! For me I had to uninstall DELL BACKUP AND RECOVERY. The way I found out was to go to the official windows website, go to upgrade to windows 8.1 and under Can My PC Run Windows 8.1, you can click run Windows 8.1 upgrade Assistant. This will figure out what you will need to do to get 8.1. Hope this helps!
mtbdude
3 Posts
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December 8th, 2013 10:00
antoniocjp
5 Posts
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December 9th, 2013 08:00
I did all that. Nothing worked. My Windows Shop still ignores 8.1's existence.
PJPaix
2 Posts
0
December 11th, 2013 17:00
Same here. I just spent approximately 4 hours on the phone with Dell today. He has no idea what to do. My brand new Dell XPS 8700 might be running Windows 8 for awhile... at least until Dell and Microsoft start playing nice with one another.