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Beep Codes and PSA Diagnostic Chart
| Article Summary: | Instructions on how to run the PSA Diagnostics, and an Error Code list with possible solutions. |
Table of Contents:
| Step 1: | Start the PSA Diagnostics |
- Restart the system.
- At the Dell logo screen, press .
Note:
Some systems do not have an F12 key, to access the boot options you have to press the <0> (zero) key at the Dell logo screen. (Inspiron 910/Mini 9)
- At the One Time Boot menu, press the arrow key to highlight Diagnostics, then press to begin PSA.
- Write down any error codes listed.
- Use the list provided in the next section to see what the error code means.
| Step 2: | Error Code List |
If you receive an error during PSA Diagnostics, look below for the associating error code. If the Error
| Error Code |
Error Message |
Link to Possible Fix |
| PSA 1000-0111 |
(Name of Exception) exception occurred at selector XXh offset XXh. |
|
| PSA+ 2000-0112 |
CPU (x): Processor machine check exception error. |
|
| PSA+ 2000-0113 |
Processor machine check error detected. |
|
| PSA 1000-0122 |
Memory test initialization failure. |
|
| PSA 1000-0123 |
Memory integrity test failed. |
|
| PSA 1000-0141 |
No drive detected. |
|
| PSA 1000-0142 |
Drive Self Test failed. Status byte = XXh. |
|
| PSA 1000-0143 |
Drive Smart read command failed. |
|
| PSA 1000-0144 |
No support for Drive Self Test. |
|
| PSA 1000-0145 |
Timeout waiting for Drive Self Test to complete. |
|
| PSA 1000-0146 |
DST Log contains previous error(s). |
|
| PSA 1000-0147 |
Unit (x): IDE status failed. Status byte = (x) Control Code = (x) Msg = (s). Unit (d): Optical drive BIST – (s). |
|
| PSA 1000-0148 |
IDE ERROR: status (x) (s) |
|
| PSA+ 2000-0149 |
No optical drive detected |
|
| PSA 1000-0212 |
CMOS failed the pattern test. |
|
| PSA 1000-0213 |
The CMOS battery failed |
|
| PSA 1000-0214 |
Failure in DMA %s Port: XXh. |
|
| PSA 1000-0221 |
Interval Timer Channel 0 (mode 0) is not generating interrupts |
|
| PSA 1000-0222 |
Interval Timer Channel 0 (mode 3) is generating the wrong interrupt count per second. |
|
| Error Code |
Error Message |
Link to Possible Fix |
| PSA 1000-0223 |
Interval Timer initial clock output level in mode XX is incorrect. |
|
| PSA 1000-0224 |
Interval Timer had wrong time period in mode XX |
|
| PSA 1000-0231 |
Failure in Interval Timer in mode XX. |
|
| PSA 1000-0232 |
The RTC did not generate periodic ticks. |
|
| PSA 1000-0233 |
The RTC 'Seconds' register is not updating. |
|
| PSA 1000-0234 |
Timeout waiting for RTC update flag to set. |
|
| PSA 1000-0235 |
PM timer 1 had wrong time period. Expected (d), Actual (d). |
|
| PSA 1000-0241 |
Error enabling A20 gate. |
|
| PSA 1000-0242 |
No interrupt detected for IRQ XX - (Name of Interrupt). |
|
| PSA 1000-0312 |
Keyboard test timed out waiting for keyboard response. |
|
| PSA+ 2000-0313 |
Error detecting internal touchpad or pointing stick. |
|
| PSA 1000-0321 |
Unable to detect LCD. |
|
| PSA 1000-0322 |
Error accessing the LCD inverter. |
|
| PSA 1000-0326 |
LCD inverter error, unable to turn lamp ON/OFF. |
|
| PSA+ 1000-0331 |
No video adapter found. |
|
| PSA 1000-0332 |
Video memory failed. |
|
| PSA 1000-0333 |
Graphics test timed out waiting for keyboard response. |
|
| PSA 1000-0334 |
User reported that graphics patterns were not displayed correctly. |
|
| PSA+ 1000-0411 |
Hardware Detect Error - (s) not detected. |
|
| Error Code |
Error Message |
Link to Possible Fix |
| PSA+ 1000-0412 |
Hardware Detect Error - Auxiliary LCD cable not detected. |
|
| PSA+ 1000-0413 |
Detect Error - LCD cable not detected. |
|
| PSA+ 1000-0414 |
Hardware Detect Error - Inverter cable not detected. |
|
| PSA+ 2000-0151 |
Hard Drive (d): - Incorrect status: (x) (s) | |
| PSA+ 2000-0152 |
Optical Drive (d): - Incorrect status: (x) (s) |
| Caution: | ||
| Before performing any of the procedures in this section, read and follow the safety instructions in Dell Knowledge Base Article: "Precautionary Measures for Personal Safety" Article ID: 339031. |
| Caution: | ||
| Remove any and all power sources Including but not limited to: AC Adapter, Battery, or Desktop Power Cord, before you remove or reinstall an item in your system. |
- Memory
Remove and reinstall the memory for the error codes:- 1000-0122
- 1000-0123
- 2000-0123
After reinstalling the memory re-run the diagnostics if you receive the same error code Contact Us. - Hard Drive
Remove and reinstall the Hard Drive for the error codes:- 1000-0141
- 2000-0141
- 1000-0142
- 2000-0142
- 1000-0143
- 2000-0143
- 1000-0144
- 2000-0144
- 1000-0145
- 2000-0145
- 1000-0146
- 2000-0146
- 2000-0151
After reinstalling the hard drive re-run the diagnostics if you receive the same error code Contact Us.
Run the Drive Self Test (DST) from the Utility Partition also known as the 32 bit diagnostics to determine if the previous error has been corrected. If the DST from the Utility Partition does not indicate a failure of the drive, we consider the error to have been corrected and the drive does not need to be replaced.- 1000-0146
- 2000-0146
- CD/DVD Drive
Remove and reinstall the CD/DVD Drive for the error codes:- 1000-0147
- 2000-0147
- 1000-0148
- 2000-0148
- 2000-0149
- 2000-0152
After reinstalling the CD/DVD Drive re-run the diagnostics if you receive the same error code Contact Us. - BIOS/Motherboard
Download and Update the BIOS for error codes:- 1000-0212
- 2000-0212
- 1000-0213
- 2000-0213
- 1000-0221
- 2000-0221
- 1000-0222
- 2000-0222
- 1000-0223
- 2000-0223
- 1000-0224
- 2000-0224
- 1000-0231
- 2000-0231
- 1000-0232
- 2000-0232
- 1000-0233
- 2000-0233
- 1000-0234
- 2000-0234
- 1000-0235
- 2000-0235
- 1000-0241
- 2000-0241
- 1000-0242
- 2000-0242
An out of date BIOS can cause any of these error codes.
Visit the Dell Drivers and Downloads website and input your Service Tag to get updates specific to your computer.
If you need assistance in Downloading and Installing Drivers or BIOS. Click here for Installation Instructions
Click Here to Launch the Dell Drivers and Downloads Website
After updating the BIOS re-run the diagnostics if you receive the same error code Contact Us. - User Interaction
The Diagnostics runs tests that need to have user interaction, error codes below are because of no user interaction:- 1000-0312
- 2000-0333
- Video Card/Graphics Card
Remove and reinstall the video card on a Desktop Computer for error codes:- 1000-0332
- 2000-0332
- 1000-0333
- 2000-0333
- 1000-0334
- 2000-0334
After reinstalling the Video Card re-run the diagnostics if you receive the same error code Contact Us.
Computer Beep Codes
If an error occurs during startup that cannot be reported on the monitor, your computer may emit a beep code that identifies the problem. The beep code is a pattern of sounds: for example, one beep, followed by a second beep, and then a burst of three beeps (code 1-1-3) means that the computer was unable to read the data in NVRAM. Some issues are caused by component failure or loose cables, others require hardware replacement.
If a beep code is emitted, write it down on a copy of the Diagnostics Checklist and look it up in the following table. If you are unable to resolve the problem by looking up the meaning of the beep code, use the Dell Diagnostics to identify a more serious cause. If you are still unable to resolve the problem, contact Dell for technical assistance.
Newer Systems have fewer Beep Codes.
The following table illustrates the Beep Codes and the possible problem:
| Beep Codes |
||
| Beep Code |
Description |
Failure Coverage |
| 1 |
System Board: BIOS ROM failure |
System Board, covers BIOS corruption or ROM error |
| 2 |
Memory |
No Memory / RAM detected |
| 3 |
Chipset Error (North and South Bridge Chipset DMA/IMR/ Timer Error for Intel platform); Chipset Error |
System Board Chipset Failure |
| Time-Of-Day Clock test failure. |
||
| Gate A20 failure |
||
| Super I/O chip failure |
||
| Keyboard controller test failure. |
||
| 4 |
RAM Read/Write failure |
Memory failure |
| 5 |
RTC Power Fail. |
CMOS battery failure |
| 6 |
Video BIOS Test Failure |
Video card / chip failure |
| 7 |
CPU Cache Test Failure |
CPU failure |
| 8 |
LCD |
LCD failure |
Identifying Dell Computer Models Using the Model Code
On Sept 26, 2005 the System Setup program on certain Dell Dimension™, Inspiron™, and XPS™ computers was changed to display a model code instead of the computer model name. The Resource and Driver CD also lists the computer by this code. This may cause confusion when identifying which device drivers to install. If you are unable to identify your computer using the model code, refer to Table 1 below to determine the model name of your computer.
| Model Name | Model Code |
|---|---|
| Dimension 1100 | DE051 |
| Dimension 3100 | DV051 |
| Dimension 3100c | DC051 |
| Dimension 5150 | DM051 |
| Dimension 5150c | DXC051 |
| Dimension 9150 | DXP051 |
| Dimension 9200 | DXP061 |
| Dimension 9200c | DXC061 |
| Dimension B110 | DE051 |
| Dimension C521 | DMC521 |
| Dimension E310 | DV051 |
| Dimension E510 | DM051 |
| Dimension E520 | DM061 |
| Dimension E521 | DME521 |
| Model Name | Model Code |
| Inspiron 1300 | ME051 |
| Inspiron 630m | MXC051 |
| Inspiron 640m | MXC061 |
| Inspiron 6400 | MM061 |
| Inspiron 9400 | MP061 |
| Inspiron B120 | ME051 |
| Inspiron B130 | ME051 |
| Inspiron E1405 | MC061 |
| Inspiron E1505 | MM061 |
| Inspiron E1705 | MP061 |
| Model Name | Model Code |
| Inspiron XPS Gen 2 | MXG051 |
| XPS 200 | DXC051 |
| XPS 210 | DXC061 |
| XPS 400 | DXP051 |
| XPS 410 | DXP061 |
| XPS 600 | DXG051 |
| XPS 700 | DXG061 |
| XPS M140 | MXC051 |
| XPS M170 | MXG051 |
| XPS M1210 | MXC062 |
| XPS M1710 | MXG061 |
| XPS M2010 | MXP061 |
PC DOCTOR ERROR CODES
Frequently Asked Questions
The Frequently Asked Questions (FAQ) provide answers to the most common questions our customers have regarding PC-Doctor products from sales and support to installation and setup. Click on a category below to expand the list of questions and the corresponding answers.
What does PC-Doctor
error code "nnn" mean?
Answer: The
error
codes that appear after a PC-Doctor test are designed to quickly allow PC manufacturer's technical support team to determine which tests failed. You should contact technical support to find the meaning of an
error code.
A complete error code is six characters long, for example, DOLM32. The first character represents the user's operating system. The second character is the mode of failure (such as continuous, intermittent, LED fault, etc.). The third shows the action taken by the service provider. The fourth through sixth characters represent the failing device type (one of ten categories) and finally, the actual symptom or failure. In the example above, DOLM32 means:
To make it easy for service providers to implement the error codes, PC-Doctor released the Error Code Wizard. With a few clicks of the mouse, a service technician can paste the complete error code into his or her tracking software. No fuss, no muss, and no tattered copies of the codes list. The Error Code Wizard is free for commercial or personal use and can be downloaded here. It runs on Windows-based systems (.Net Framework 2.0 is required).
A Vista system (D) with a Pre-failure Diagnostic result (O) had its hard drive returned defective (L). The hard drive (M) had given a prefailure notice that a threshold was exceeded (32).
To make it easy for service providers to implement the error codes, PC-Doctor released the Error Code Wizard. With a few clicks of the mouse, a service technician can paste the complete error code into his or her tracking software. No fuss, no muss, and no tattered copies of the codes list. The Error Code Wizard is free for commercial or personal use and can be downloaded here. It runs on Windows-based systems (.Net Framework 2.0 is required).
Error codes in PHP
/**
* comptia.const.php
* 03.12.2008 filipp@mekanisti.fi
* http://www.comptia.org/sections/services/documents/ErrorCodesFlyer707.pdf
*/
$comptia_codes = array (
'os' => array (
'A' => 'Apple OS Classic' ,
'B' => 'Apple OSX' ,
'C' => 'Linux' ,
'D' => 'MS Vista' ,
'E' => 'MS Windows 2000' ,
'F' => 'MS Windows 2003' ,
'G' => 'MS Windows NT' ,
'H' => 'MS Windows Other' ,
'I' => 'MS Windows XP' ,
'J' => 'Not Applicable' ,
'K' => 'Novell' ,
'L' => 'OS/2' ,
'M' => 'Other' ,
'N' => 'UNIX-HP-UX' ,
'O' => 'UNIX-TRU64' ,
'P' => 'VMS'
),
'modifier' => array (
'A' => 'Beep Code' ,
'B' => 'Causes System Failures' ,
'C' => 'Chassis Intrusion Detected' ,
'D' => 'Configuration' ,
'E' => 'Continuous' ,
'F' => 'Customer Induced' ,
'G' => 'Environmental' ,
'H' => 'Fails After Warm-up' ,
'I' => 'Fails Diagnostics/Error Message' ,
'J' => 'Fails Self Test/Error Message' ,
'K' => 'Installation Not Possible' ,
'L' => 'Intermittent/Note Frequency' ,
'M' => 'LED Fault Indicated' ,
'N' => 'Not Applicable' ,
'O' => 'Pre-failure Diagnostic' ,
'P' => 'Product Recall' ,
'R' => 'Received DOA' ,
'R' => 'Repeatable'
),
'action' => array (
'A' => 'Adjust' ,
'B' => 'Apply Field Svc. Bulletin (FSB)' ,
'C' => 'BIOS/Firmware Update' ,
'D' => 'Can Not Duplicate' ,
'E' => 'Configure' ,
'F' => 'Customer Replaced' ,
'G' => 'No Fault Found' ,
'H' => 'Received From Logistics' ,
'I' => 'Reload' ,
'J' => 'Replaced For Upgrade' ,
'K' => 'Reseat' ,
'L' => 'Return/Defective' ,
'M' => 'Return/No Action' ,
'N' => 'Returned/Advisory' ,
'O' => 'Returned/Cust Sat'
),
'general' => array (
'G01' => 'Additional Accessories Needed' ,
'G02' => 'Bad Smell' ,
'G03' => 'Blue Screen (during processing)' ,
'G04' => 'Contamination/Corrosion' ,
'G05' => 'Customer Satisfaction/ Part May Be Good' ,
'G06' => 'Customer Software Application' ,
'G07' => 'Delivery Issues (incomplete, missing, wrong part)' ,
'G08' => 'Good Unused Part' ,
'G09' => 'Incorrectly Labeled Part' ,
'G10' => 'Item Missing from Part/Accessory' ,
'G11' => 'License Issue' ,
'G12' => 'Over-Temp Environment' ,
'G13' => 'Password / PIN Forgotten' ,
'G14' => 'Performance/Speed Issue' ,
'G15' => 'Physical/Cosmetic (scratched, dirty, etc.)' ,
'G16' => 'Preinstalled Software Issue' ,
'G17' => 'Remote Management Software Issue' ,
'G18' => 'Replaced Multiple Parts (see comments/case number)'
),
'comms' => array (
'C01' => 'BIOS/Firm Ware Revision Level Incorrect' ,
'C02' => 'BIOS/Firmware Error' ,
'C03' => 'Bluetooth/WIFI Issue' ,
'C04' => 'Cable or Cord Bad' ,
'C05' => 'Cloud/ATM Issue' ,
'C06' => 'Communication Failure/Issue' ,
'C07' => 'Connection - Dial Tone Issue' ,
'C08' => 'Connection - Interruption' ,
'C09' => 'Connection - Slow/Noise on Line' ,
'C10' => 'Connection - Will Not Answer/Response' ,
'C11' => 'Connection - Will Not Dial' ,
'C12' => 'Convergence Issue' ,
'C13' => 'Copper Issue' ,
'C14' => 'Device Driver Issue' ,
'C15' => 'Device Hangs During Boot/POST' ,
'C16' => 'Device Hangs/Locks Up (During Processing)' ,
'C17' => 'Device Not Able to Shut Down' ,
'C18' => 'Device Shuts Down/Crashes' ,
'C19' => 'Diagnostics Failed/Error Code in Comments' ,
'C20' => 'External Loopback Error' ,
'C21' => 'Fiber Issue' ,
'C22' => 'Firewire Issue' ,
'C23' => 'Hibernation/Sleep/Resume Problem' ,
'C24' => 'Infared Issue' ,
'C25' => 'Internal Loopback Error' ,
'C26' => 'IP Address Issue' ,
'C27' => 'ISDN Issue' ,
'C28' => 'Network Card Issue' ,
'C29' => 'Ping Server Issue' ,
'C30' => 'Pins/Connectors - Bent/Broken' ,
'C31' => 'Power/Power Light Issue' ,
'C32' => 'Prefailure Notice (threshold in comments)' ,
'C33' => 'T1 Issue' ,
'C34' => 'T3 Issue' ,
'C35' => 'USB Issue' ,
'C36' => 'Wireless Cellular Issue' ,
'C37' => 'Wireless Hub/Repeater Failure/Issue'
),
'display' => array (
'D01' => '2nd Monitor Won’t Show' ,
'D02' => 'Back Light Issues/No Back Light' ,
'D03' => 'Blank/No Video' ,
'D04' => 'Burnt Component' ,
'D05' => 'Cable or Cord Bad' ,
'D06' => 'Camera Error/Distortion Error' ,
'D07' => 'Camera Error/No Image' ,
'D08' => 'Color - Incorrect/Missing' ,
'D09' => 'Color - Sharpness/Cleanliness' ,
'D10' => 'Composite Video Issue' ,
'D11' => 'Configuration Error/Issue' ,
'D12' => 'Contrast Issue' ,
'D13' => 'Cracked' ,
'D14' => 'Device Driver Issue' ,
'D15' => 'Diagnostics Failed/Error Code in Comments' ,
'D16' => 'Diagonal/Horzontal/Vertical Issue' ,
'D17' => 'Focus/Distorted/Blurred/Unsharp' ,
'D18' => 'Input/Output Issue' ,
'D19' => 'Intensity - Low or Dim' ,
'D20' => 'Noise - High Frequency' ,
'D21' => 'Physical/Cosmetic Damage' ,
'D22' => 'Pins/Connectors - Bent/Broken' ,
'D23' => 'Pixels - Bad or Excessive Pixel Count' ,
'D24' => 'Power/Power Light Issue' ,
'D25' => 'Random Characters' ,
'D26' => 'Size/Alignment/Geometry Issue' ,
'D27' => 'Unstable (jitter/flicker/tremble)'
),
'storage_mass' => array (
'M01' => 'BIOS - Firmware Revision Level Incorrect' ,
'M02' => 'BIOS - Firmware Error' ,
'M03' => 'Cable or Cord Bad' ,
'M04' => 'CACHE Battery Issue' ,
'M05' => 'CACHE Module Error' ,
'M06' => 'Configuration Error/Issue' ,
'M07' => 'Controller - Array Controller Error' ,
'M08' => 'Controller - Other Error' ,
'M09' => 'Controller - PCI Error' ,
'M10' => 'Controller - RAID Error' ,
'M11' => 'Controller - SCSI Error' ,
'M12' => 'Controller Interrupt Issue' ,
'M13' => 'Data Corrupt' ,
'M14' => 'Device Driver Issue' ,
'M15' => 'Device Hangs During Boot/POST' ,
'M16' => 'Device Hangs/Locks Up (During Processing)' ,
'M17' => 'Device Not Able to Shut Down' ,
'M18' => 'Device Shuts Down/Drops/Crashes' ,
'M19' => 'Diagnostics Failed/Error Code in Comments' ,
'M20' => 'Failed From Array' ,
'M21' => 'Fomatting Issue' ,
'M22' => 'ID Error' ,
'M23' => 'LED - Amber Light On' ,
'M24' => 'LED - Fault Light On' ,
'M25' => 'LED - Red Light On' ,
'M26' => 'Loop Errors' ,
'M27' => 'Mechanical Problem' ,
'M28' => 'Multiple Disk Failure' ,
'M29' => 'Noisy' ,
'M30' => 'Pins/Connectors - Bent/Broken' ,
'M31' => 'Power/Power Light Issue' ,
'M32' => 'Prefailure Notice (threshold in comments)' ,
'M33' => 'Read/Write Errors' ,
'M34' => 'Sectors Bad/Defective' ,
'M35' => 'Will Not Boot - Boot Sector Bad' ,
'M36' => 'Will Not Mount/Not Recognized/Initialization Fails' ,
'M37' => 'Will Not Spin'
),
'storage_removable' => array (
'R01' => 'Audio - Input Not Functioning' ,
'R02' => 'Audio - Output Not Functioning' ,
'R03' => 'Backup Fails' ,
'R04' => 'Bar Code - Can’t Read' ,
'R05' => 'BIOS - Firmware Revision Level Incorrect' ,
'R06' => 'BIOS - Firmware Error' ,
'R07' => 'BOT/EOT Sensing Problem' ,
'R08' => 'Cable or Cord Bad' ,
'R09' => 'Communication Failure/Issue' ,
'R10' => 'Configuration Error/Issue' ,
'R11' => 'Consumable/Hardware/Media - Unqualified 3rd Party' ,
'R12' => 'Corrupting Data' ,
'R13' => 'Device Driver Issue' ,
'R14' => 'Device Hangs During Boot/POST' ,
'R15' => 'Device Hangs/Locks Up (During Processing)' ,
'R16' => 'Device Not Able to Shut Down' ,
'R17' => 'Device Shuts Down/Crashes' ,
'R18' => 'Diagnostics Failed/Error Code in Comments' ,
'R19' => 'Disk Change Error' ,
'R20' => 'Flash Memory/Memory Stick Issue' ,
'R21' => 'Floppy Disk Drive Issue' ,
'R22' => 'Formatting Issue' ,
'R23' => 'Head - Gain/Amplitude Issue' ,
'R24' => 'Head - Tracking/Alignment Issue' ,
'R25' => 'Mechanical Problem' ,
'R26' => 'Media - Device Damages' ,
'R27' => 'Media - Not Recognized/Works In Another Drive' ,
'R28' => 'Pick/Select Issue' ,
'R29' => 'Pins/Connectors - Bent/Broken' ,
'R30' => 'Power/Power Light Issue' ,
'R31' => 'Prefailure Notice (threshold in comments)' ,
'R32' => 'Read/Write Data Error' ,
'R33' => 'Tape Cartridge Dropped' ,
'R34' => 'Tape Thread Problem' ,
'R35' => 'Will Not Accept/Eject Media' ,
'R36' => 'Will Not Mount/Not Recognized' ,
'R37' => 'Will Not Spin' ,
'R38' => 'Won’t Move Tape' ,
),
'hid' => array (
'K01' => 'Cable or Cord Bad' ,
'K02' => 'Card Reader Issue' ,
'K03' => 'Communication Failure/Issue' ,
'K04' => 'Cursor Not Tracking Properly (drifts/wanders/jumps)' ,
'K05' => 'Device Driver Issue' ,
'K06' => 'Device Hangs During Boot/POST' ,
'K07' => 'Device Hangs/Locks Up (During Processing)' ,
'K08' => 'Diagnostics Failed/Error Code in Comments' ,
'K09' => 'Hibernation/Sleep/Resume Problem' ,
'K10' => 'Incorrect Key Code' ,
'K11' => 'Inoperative Key/Not Responding' ,
'K12' => 'Key Inscriptions Rubbed Off' ,
'K13' => 'Key Stuck/Sticky Key' ,
'K14' => 'Mechanical Problem' ,
'K15' => 'No Response' ,
'K16' => 'Pins/Connectors - Bent/Broken' ,
'K17' => 'Stylus/Touch Screen Issue' ,
'K18' => 'Substance Spilled' ,
),
'other' => array (
'X01' => 'Audio - Distorted' ,
'X02' => 'Audio - Front Channel Bad' ,
'X03' => 'Audio - Input Not Functioning' ,
'X04' => 'Audio - Left Channel Bad' ,
'X05' => 'Audio - No Sound from Headphones' ,
'X06' => 'Audio - No Sound from System Speakers' ,
'X07' => 'Audio - Output Not Functioning' ,
'X08' => 'Audio - Rear Channel Bad' ,
'X09' => 'Audio - Right Channel Bad' ,
'X10' => 'Audio - Sound /Picture Not Synchronized' ,
'X11' => 'BIOS - Firmware Error' ,
'X12' => 'BIOS - Firmware Revision Level Incorrect' ,
'X13' => 'Camera - Error/Distortion Error' ,
'X14' => 'Camera - Error/No Image' ,
'X15' => 'Configuration Error/Issue' ,
'X16' => 'Device Driver Issue' ,
'X17' => 'Device Not Recognized' ,
'X18' => 'Device Shuts Down/Crashes' ,
'X19' => 'Diagnostics Failed/Error Code in Comments' ,
'X20' => 'Docking Station/Port Replicator Issue' ,
'X21' => 'External Device Error' ,
'X22' => 'Fan/Heatsink/Overheat Issue/Failure' ,
'X23' => 'Mechanical Problem' ,
'X24' => 'Microphone Issue ' ,
'X25' => 'Pins/Connectors - Bent/Broken' ,
'X26' => 'Power/Power Light Issue' ,
'X27' => 'Unable to Insert/Extract Device' ,
'X28' => 'Video File Format Unrecognized' ,
),
'power' => array (
'E01' => '110/220 V Switch Not Set Properly' ,
'E02' => '3rd Party Hardware/Consumable - Not to Specs' ,
'E03' => 'Audible Alarm Issue' ,
'E04' => 'Battery - Not Charging' ,
'E05' => 'Battery - Not Holding Charge/Charge Related Issue' ,
'E06' => 'Battery - UPS Battery Replacement Indicated' ,
'E07' => 'Cable or Cord Bad' ,
'E08' => 'Configuration Error/Issue' ,
'E09' => 'Device Driver Issue' ,
'E10' => 'Device Not Able to Shut Down' ,
'E11' => 'Device Shuts Down/Crashes' ,
'E12' => 'Diagnostics Failed/Error Code in Comments' ,
'E13' => 'Fan/Heatsink/Overheat Issue/Failure' ,
'E14' => 'Fuse Issue/Blows Fuses' ,
'E15' => 'LED Indicated Error/No LED' ,
'E16' => 'Noise/Vibration/Hum' ,
'E17' => 'Power - No Power on AC' ,
'E18' => 'Power - No Power on Battery' ,
'E19' => 'Prefailure Notice (threshold in comments)' ,
'E20' => 'Reset Problem/Random Reset' ,
'E21' => 'Voltage Over/Under Tolerance'
),
'print' => array (
'P01' => 'BIOS -Firmware Error' ,
'P02' => 'BIOS - Firmware Revision Level Incorrect' ,
'P03' => 'Cable or Cord Bad' ,
'P04' => 'Calibration Issue' ,
'P05' => 'Collation Issue' ,
'P05' => 'Communication Failure/Issue' ,
'P07' => 'Configuration Error/Issue' ,
'P08' => 'Consumable - Ink Cartridge/Toner Issue' ,
'P09' => 'Consumable/Hardware/Media - Unqualified 3rd Party' ,
'P10' => 'Control Panel Inoperative' ,
'P11' => 'Customer Damage' ,
'P12' => 'Device Causes System Hangs' ,
'P13' => 'Device Driver/Software Issue' ,
'P14' => 'Device Not Able to Shut Down' ,
'P15' => 'Diagnostics Failed/Error Code in Comments' ,
'P16' => 'Engine Error/Fault' ,
'P17' => 'External Device Docking Problem (camera etc.)' ,
'P18' => 'Facsimile/FAX Issue' ,
'P19' => 'Fan/Heatsink/Overheat Issue/Failure' ,
'P20' => 'Fuser Issue' ,
'P21' => 'Hard Drive Failure/Issue' ,
'P22' => 'Hibernation/Sleep/Resume Problem' ,
'P23' => 'Image Copy Error' ,
'P24' => 'Ink/Toner Spillage' ,
'P25' => 'Internal Memory Error' ,
'P26' => 'Logic Board or System Board Error' ,
'P27' => 'Mechanical Wear' ,
'P28' => 'Memory Card Error/Issue' ,
'P29' => 'Paper Handling/Transport Issue' ,
'P30' => 'Paper Stuck/Jammed' ,
'P31' => 'Pins/Connectors - Bent/Broken' ,
'P32' => 'Power/Power Light Issue' ,
'P33' => 'Prefailure Notice (threshold in comments)' ,
'P34' => 'Print Head Tracking/Alignment Issue' ,
'P35' => 'Print/Color Quality Issue (sample attached)' ,
'P36' => 'Prints Blank/Black pages' ,
'P37' => 'Reset Issue/Random Reset' ,
'P38' => 'Scan Error/Quality Issue (sample attached)' ,
'P39' => 'Self (Initialization) Test Failure'
),
'cpu' => array (
'S01' => 'Audio - Front Channel Bad' ,
'S02' => 'Audio - Input Not Functioning' ,
'S03' => 'Audio - Left Channel Bad' ,
'S04' => 'Audio - Output Not Functioning' ,
'S05' => 'Audio - Rear Channel Bad' ,
'S06' => 'Audio - Right Channel Bad' ,
'S07' => 'BIOS - Firmware Error' ,
'S08' => 'BIOS - Firmware Revision Level Incorrect' ,
'S09' => 'Check Sum Error' ,
'S10' => 'Clock/Timer Issue' ,
'S11' => 'Configuration Error/Issue' ,
'S12' => 'CPU Error' ,
'S13' => 'Device Hangs During Boot/POST' ,
'S14' => 'Device Hangs/Locks Up (During Processing)' ,
'S15' => 'Device Not Able to Shut Down' ,
'S16' => 'Device Shuts Down/Crashes' ,
'S17' => 'Diagnostics Failed/Error Code in Comments' ,
'S18' => 'Docking Station/Port Replicator Issue' ,
'S19' => 'Emulation/Communication Error' ,
'S20' => 'eSata Issue' ,
'S21' => 'Expansion I/O Slots Bad' ,
'S22' => 'External Loopback Error' ,
'S23' => 'Fan/Heatsink/Overheat Issue/Failure' ,
'S24' => 'Firewire Issue' ,
'S25' => 'Hibernation/Sleep/Resume Problem' ,
'S26' => 'Internal Battery (e.g. CMOS) Issue' ,
'S27' => 'Internal Loopback Error' ,
'S28' => 'Mechanical Problem' ,
'S29' => 'Memory Failure/Error' ,
'S30' => 'Parallel Port Issue' ,
'S31' => 'PCMCIA Issue' ,
'S32' => 'Pins/Connectors - Bent/Broken' ,
'S33' => 'Reset Problem/Random Reset' ,
'S34' => 'SAS Issue' ,
'S35' => 'SCSI Issue' ,
'S36' => 'Serial Port Issue' ,
'S37' => 'USB Port Issue' ,
'S38' => 'Video - Input/Output Issue' ,
)
);
?>