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November 16th, 2022 13:00
Dell G15 5515 Ryzen 5 5600h - System Audio problem
Dell G15 5515 Ryzen Edition
As said, the problem is with the system audio which is the built in speakers of the laptop , It just randomly stopped working but I can still use the audio and microphone if I connect any blue tooth device but without it, there is no audio coming at all.
I've had the device for a little over a year and this is the first time I've faced this issue. I've tried updating the drivers and re-installing but it still wouldn't work. The most recent windows update I had was KB5019959 and KB5020687.
Any assistance on this?
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rodrigoscoelho
2 Posts
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December 4th, 2022 17:00
Just solved it.
The problem is with the latest Radeon driver. Just install the official driver from Dell and it will bring back the sound.
rodrigoscoelho
2 Posts
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December 4th, 2022 16:00
I'm with the same problem. Did you solve it?
s3condson
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December 5th, 2022 02:00
Could you give a little more details about this like should I uninstall the Radeon driver and then install the one from Dell? Thanks.
Halawir
1 Message
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July 29th, 2023 13:00
HI I had a issue that my Dell g15 5515 Ryzen 7 5800H & RTX 3060 dit not have any audio via the speakers , but after I disabled the Microsoft Vulnerable Driver Blocklist and it reloved my issue , I also had a issue with my Radeon Sofware and everything work as expected after turning it off