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Last reply by 10-03-2022 Unsolved
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2 Bronze
2 Bronze
15634

Dell G3 15 plugged in but not charging the battery

Hello.

I've bought my laptop (Dell G3 15) about half a year ago. About a month ago it started to charge only 2-3 seconds than it turned off, again it charged 2-3 seconds and turned off... After 2 week it shows that it's plugged in but not charging at all, only a few seconds after turning on the laptop. I've done a lot of things but nothing helps. Any suggestions? 

Thanks :)!

Replies (20)
6 Indium
12916

Yep, search for Dell's troubleshooting guide for batteries. I don't know the URL offhand.

12844

I scanned, tested nearly everything what i've found on the internet as solution. Now it doesnt even detect the charger, only for a few seconds when it start to boot. Still no idea how to fix it

2 Bronze
2 Bronze
12790

Hey David - 

 

I have the same Dell laptop and I bought it in Sept 2019 - so a little over half a year ago as well. I am also, just in the past week, experiencing the same problems with the battery. I feel like it isn't old or worn enough to be giving out yet... So no idea why this is starting up. I have not found a solution online despite researching, unfortunately... the only theory I have is maybe the computer pulls from wall electricity when running too long at a high performance - gaming/programs/etc. because it is a lot of work to charge and energize high performance programs at the same time? but that doesnt explain it not recognizing the ac adapter.. mine also flashed me that notification the other day as well. 

2 Bronze
2 Bronze
12770

It is a weird issue with charging, it was discussed in this topic and I have same problem. Can dell support confirm it and do something to fix? It is global problem, I heard about it from different people and it is really annoying.

12120

I have the same problem, not recognizing the power cord. I ordered a new battery thinking that would solve the issue but it hasn't.  Installed the Dell battery but it ran out of juice and doesn't charge.  The charging icon shows it plugged in but the lights on the laptop beside the power cord plug do not light up, only once after I plug in the cord.  it flashes  white.  

One other crazy thing is that while I waited for the battery to be delivered, I ran the computer via the power cord without the battery.  It ran a few days then the computer wouldn't boot up.  It only would light up the key board, no fan.  So I tested the bios battery and it was dead, replaced that when I installed the new battery.  The computer booted up but didn't recognize the power cord being connected as mentioned above.  

Any assistance or recommendations would be most welcome. 

12113

It'd help to know what model system you have, but:

1.  Make sure the LED on the adapter is solid ON before you plug in the system end.  If it's not, replace the adapter.

2.  If the system doesn't sense the AC adapter, even if the LED is on, replace the adapter with a new OEM Dell unit.

3.  If that doesn't get the adapter recognized, replace the DC jack in the system.

and if that doesn't work, the charge circuit is bad - replace the mainboard.

 

11984

Try changing the battery setting to "Standard".

2 Bronze
2 Bronze
11865

Hi,

My name is Rahul Gahlot and I have the same issue with my dell G3 3590. I have purchased it in late August 2019. First issue came around November when they took the device to their main Service center in Texas and reported all the internals working fine and replaced the charger. 

 

The problem again occurred in late December and seemed to go away by itself. In March when I again faced the issue an agent remotely took access of the device and was able to resolve the problem by some changes in the drivers.

 I again face the same issue and even after replacing the battery by a dell agent as of this morning it's again not charging. It's absolutely ridiculous in terms of support and responsibility they took for their product.

I'm all ears if anybody here found a permanent solution to this.

5 Rhenium
11852

You may drain the residual power of your computer and re-calibrate the battery by following the steps below:

  1. Power off your computer.
  2. Remove all the external peripherals (printers, scanners or any other USB device) connected to your computer.
  3. Please remove the AC adapter and battery of your computer.
  4. Press and hold the power button of your computer for 10-15 seconds to drain the residual power.
  5. Release the power button
  6. Keep the battery out for at least 2 - 3 hours.
  7. Then insert the battery and charge it overnight with the system powered off.
  8. Then power on the computer and see if it works.
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