Dell hinge/hinge assembly policy

* Dell does not provide a "temporary loaner system". 

* There is no compensation due to a backlog of parts or for order delays.

* There is no compensation due to the loss of your data. Dell is not responsible for your data. User should be doing weekly data backup to cloud server or USB drive.

If the laptop hinge or hinge assembly fails while inside the purchased warranty period, click the "Get Help Now" icon on the right to start a live technical support Chat session =

The agent will first verify the Service Tag purchased warranty and ownership. If still within the purchased warranty period, they will troubleshoot with you. They will investigate the issue to verify that the failure was not customer caused damage, abuse, misuse, or accidental damage. At our discretion, Dell may or may not replace the hinge and/or the hinge assembly, or any other plastics, depending on the findings of the investigative process.

If the system is covered under the additionally purchased Accidental Damage Service the hinges may be repaired 1 time per calendar year.

If the laptop hinge or hinge assembly fails outside of the purchased warranty period, or is a result of customer caused damage, then the customer will be required to pay for the repair, shipping, and parts using our expired warranty service offering. The customer may also opt to purchase the necessary parts to replace the hinges themselves or have a local technician do the work.

If you are experiencing issues with the hinges on your Dell system, please contact Dell GHN support, even if your system is out of warranty. While we here on the Forum cannot guarantee that any actions will be taken, a tech support agent will review your system's condition and make a decision accordingly. You can reach our tech support by clicking the "Get Help Now" chat button located at the bottom right corner of this page. Our agents will determine if your case qualifies for an extended warranty. Thank you for your understanding and cooperation.