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June 26th, 2022 09:00

G7 7700 screen freeze but game still runnig

Hello guys. i have g7 7700 rtx 2070 max p i7 10750h 16 ddr4 512 ssd. While i play games screen freeze but you can hear game still runnig. i updated bios to 1.15. it because of bios update? Or something else?

June 30th, 2022 23:00

Hello. I test a few days ago and it show that my laptop has no problem. But i find that when screen freeze and i unplug charger and plug in my problem solved. I thought that adapter problem but when i tested it with multimeter, no problem with adapter too.

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4K Posts

June 30th, 2022 23:00

 I suggest you to run the hardware diagnostics that provides information on any issues with the hardware by following the steps provided in the link below:
http://dell.to/OUGnqT

Please let me know about your findings.

July 1st, 2022 06:00

and i test with my television and i understand that on laptop panel game freeze but no problem on television.i connected to television with hdmi.

WhatsApp Image 2022-07-01 at 5.33.13 PM.jpegWhatsApp Image 2022-07-01 at 5.33.40 PM.jpeg

August 18th, 2024 20:41

@AdrianG001​ I had a similar problem screen blacking out ..  and Dell diagnois didnt find anything wrong with the hardware.  

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