Unsolved
12 Posts
0
308
June 26th, 2022 09:00
G7 7700 screen freeze but game still runnig
Hello guys. i have g7 7700 rtx 2070 max p i7 10750h 16 ddr4 512 ssd. While i play games screen freeze but you can hear game still runnig. i updated bios to 1.15. it because of bios update? Or something else?
No Events found!
AliSoheili80
12 Posts
0
June 30th, 2022 23:00
Hello. I test a few days ago and it show that my laptop has no problem. But i find that when screen freeze and i unplug charger and plug in my problem solved. I thought that adapter problem but when i tested it with multimeter, no problem with adapter too.
AdrianG001
4 Operator
4 Operator
•
4K Posts
0
June 30th, 2022 23:00
I suggest you to run the hardware diagnostics that provides information on any issues with the hardware by following the steps provided in the link below:
http://dell.to/OUGnqT
Please let me know about your findings.
AliSoheili80
12 Posts
0
July 1st, 2022 06:00
and i test with my television and i understand that on laptop panel game freeze but no problem on television.i connected to television with hdmi.
gswhite1959
2 Posts
0
August 18th, 2024 20:41
@AdrianG001 I had a similar problem screen blacking out .. and Dell diagnois didnt find anything wrong with the hardware.
(edited)