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2 Bronze
2 Bronze

Inspiron 14 Plus 7420, touchpad works randomly

Inspiron 14 Plus 7420

I recently bought a Dell Inspiron 14 plus 7420 and the touchpad works very randomly. Very regularly it freezes and the cursor does not move for several seconds or even minutes. Has anyone experienced this problem? Do you know how to solve it?


Solution (1)

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After latest bios update fixed.


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5 Rhenium

1) Click “Start”, type “Device Manager” and press enter.
2) In the “Device Manager” window, double click “Mouse and other pointing devices”.
3) Right click "Dell Touchpad", click "Uninstall", and ensure to check the box “Delete driver software for this device”.
4) Follow the on-screen instructions to complete the uninstallation.
5) Click “Start”, type “Programs and Features” and press enter.
6) In the “Programs and Features” window, right click “Quickset64”, click “Change/Uninstall”.
7) Follow the on-screen instructions to complete the uninstallation.
Restart the computer.
9) Go here, click the blue button, Check for Updates. Follow the instructions


Could you please update the URL due to is not available? 


After latest bios update fixed.



I also updated the BIOS but it still doesn't work for me. Dell support tells me that the only thing to do is to reinstall windows.
Do you have another idea?

2 Bronze
2 Bronze

seems to re-start moving after 10-20 min and then freeze again.  and it also works again with both a reboot and when closing and waking the laptop.  clearly a driver issue, and dell is some fixing to do. 


2 Bronze
2 Bronze

Same problem. I've got a brand new device last week ago, a few days ago the second device, because of the first notebooks touchpad failure. Second device still has the problem. The cursor stops randomly and freezes up, left and right click works randomly, sometimes it works, sometimes not. All in all is the device unsusable. The technical support will send me a technician next week. But honestly, I'm not sure if it it a hardware problem, my guess is a software problem. What do you think, has anybody a clue? @AdrianG001 Could you please update the URL due to it is not available anymore?

2 Bronze
2 Bronze

I have this exact same issue too. My Inspiron 14 plus had a replacement trackpad fitted, and everything was fine for the next 2-3 weeks but the issue has just returned in the past few days.

Mouse works fine
Then suddenly stops moving, but clicking still works.
Or, the mouse moves, but when I try and drag and drop something I cannot do that.
When the mose is unresponsive, it sometimes comes back aftre a few seconds, and sometimes after several minutes.
Rebooting solves the problem for a short while
But, then it can go for an entire day without the issue!

So frustrating, but it does basically make the laptop unuseable on the days it is playing up. I'm not happy about this. It is 2023 for goodness sake, laptops shouldn't be having trackpad driver issues now-a-days!

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