Dear Dell Community

I'm reaching out to keep a log here with the wider users and community team (who have been very helpful in the past).

Approximately 2 weeks ago, I started noticiing that My Inspiron 7510 will intermittently stutter on audio and in that moment the laptop would freeze. It used to happen - may be 4-5 times a day when it started. Slowly and steadily the issue has increased its frequency to 10 times in an hour.

This is where the "geek" in me started researching and applying things that came to my mind with my past experiences.

Here's what I did

1. ePSA and SupportAssist- tests - both short and long ones. I specifically did ePSA on the devices I can think of that can cause this issue - example SSD, speakers, Processor, RAM etc - every test came out as Passed

2. Then I started working my way up from BIOS -

reset BIOS - no go

BIOS update - no go

Delete drivers from Device Manager for anything that's audio and video and install fresh drivers from support.dell.com - result No Go

Increased Virtual Memory - no go

Disabled Maxx Audio along with the services - no go

Reinstalled Maxx Audio app - no go

Reinstalled every chipset driver - no go

Confirmed Windows is Up-to-date- - even Optional Updates - no go

3. Finally pulled the trigger - reset to factory by downloading the fresh image - immediately checked Youtube playback - no go (issue persists)

4. I painstakingly installed everything back and I have now reached out to Dell Technical Support team - this past Monday.

5. Moni from Dell Tech ran the SmartLeap application - there were a few fixes - however, the issue wasn't fixed - still audio stuttering happening

6. Moni advised that Dell Field Tech (Unisys) will replace my speakers - ETA is Friday

 

Now, I am here writing on a Wednesday. I will update the post if replacing speakers fixed the issue.

I have my fingers crossed - however, with all my knowledge and experience I feel its not the speakers.

So reaching out to the community here - if they had similar issues too.

 

BTW - I'm on WIN 11 Pro - shouldn't be a peice of concern - just letting the community know