Inspiron

Last reply by 12-05-2022 Solved
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2 Bronze
2 Bronze
6090

My laptop screen is popping out near hinge

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Solution (1)

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5417

Brenda 8,

Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement with collect and return service.

If still under warranty, click the "Get help now" icon on the right to start a live chat session.
Find your Service Tag

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Replies (8)
2 Bronze
2 Bronze
5842

I have exactly the same issue like you everytime opening my laptop there is a popping sound and the margin panel of the monitor is coming up.

There must be a problem with the hinge 

5 Rhenium
5835

The panel should pop out quite easily, but may be held in place by plastic clips. Once the panel is removed and the hinge is exposed, you can tighten the screws on the hinge, and reassemble the laptop. If the hinge is still loose, then the laptop hinge may be damaged, and should be replaced by a professional.

2 Bronze
2 Bronze
5607

Hello I have the exact same problem, I find it hard to get in contact with dell. Can anyone recommend who I should contact to bring the laptop back as it started off clicking and now is getting worse.

 

Thanks in advance 

5600

I've been in contact with their customer care service... They replied me in whatsApp chat and after raising the complaint within 2 weeks they came to my house and repaired it.... 

3 Argentum
5583

My 7542 did the same thing.  That computer was 6 years old, and I had already replaced a bad screen that developed horrible vertical lines.  I had tightened the hinge screws before, but this time, there was no fix for me.  Plastic fatigue meant the screws could not anchor to anything any more.  That was a terminal condition.  She is dead.  

5418

Brenda 8,

Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement with collect and return service.

If still under warranty, click the "Get help now" icon on the right to start a live chat session.
Find your Service Tag

2 Bronze
2 Bronze
3428

Same with me... Had it changed once 4 months back .. but again it had started to pop out ... Don't know what is the technical reason

2 Bronze
2 Bronze
2559

I have the same problem: screen popping out at the bottom right hand side. Definitely seems to be a design fault. Dell should cover the repairs in my opinion, but refuse. They also need to fix this design fault.

 

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