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Last reply by 10-03-2022 Solved
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Unstable SSD install - G3 15 3500

Dell G3 15 3500

Hello Community:

System is the G3 15 (3500) with 256 GB M.2 (2230) SSD (main drive) + empty 2.5" HDD slot.

I need more storage.  I've installed a new WD Blue 500 GB 2.5" SSD into the empty HDD slot, but the system can't seem to decide if it wants to see it or not.

After install the BIOS correctly identified the new drive.  After boot Windows also correctly identified the drive, it appeared in the device manager and disk management console.  But when attempting to initialize the drive it simply disappeared.

After a reboot, it no longer appeared in BIOS or Win10 device manager.  After another reboot it reappeared in BIOS and Win10 device manager, but disappeared again shortly after.

After every boot it is a lottery whether or not the system will recognize the drive.  Have double and triple checked the physical install and BIOS settings, no idea why this is happening.  It's almost like it thinks its a removable drive that's being removed.  Cable perhaps?

Would appreciate your help.  Thx.

 

Solution (1)

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2 Bronze
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To wrap this topic up for anyone who may experience a similar problem/issue in the future:

- Drive is not defective.  Installed in a different machine and operating normally.

- tried 2 new cables, 1 OEM and 1 eBay knock-off, neither resolved the issue(s).

I can only conclude that there is a HW issue either with the port/cable interface specifically or the board in general.  Immensely frustrating, but not likely worth the time/$$ to replace/repair.

Thx to JOcean and filbert for the input.

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Replies (4)
7 Thorium
144

It certainly sounds like a bad cable or even a defective drive. Run diagnostics, F12 at boot, and watch for any drive errors. But cables are cheap so I would suggest that first. Then if the problem persists you may have to consider returning the drive to the retailer or RMA the drive to WD.




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Thx for the input JOcean.

Initial diagnostic run successfully identified and passed the new drive, however the problem persisted on subsequent attempts.  Sometimes it sees the drive, sometimes it doesn't.

You mention cables are cheap.  New territory for me...Dell doesn't appear to sell replacement laptop cables, and a cursory search of online vendors doesn't seem to offer any alternatives.  Any suggestions...where does one get a new cable?

Appreciate any input.  Thx.

4 Beryllium
125

When Dell doesn't have a part, the first place to check is Parts-People: Dell G Series G3 3500 Laptop Replacement Parts | Parts-People.com

2 Bronze
2 Bronze
83

To wrap this topic up for anyone who may experience a similar problem/issue in the future:

- Drive is not defective.  Installed in a different machine and operating normally.

- tried 2 new cables, 1 OEM and 1 eBay knock-off, neither resolved the issue(s).

I can only conclude that there is a HW issue either with the port/cable interface specifically or the board in general.  Immensely frustrating, but not likely worth the time/$$ to replace/repair.

Thx to JOcean and filbert for the input.

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