Integrated Data Protection Appliance(IDPA/PPDP)

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Dell SUPPORT ENTITLEMENT LAPSED? about IDPA Recertification

Did you know that it may be possible for an IDPA/PPDP system with lapsed Support Entitlements to be RECERTIFIED for additional Support?

If interested, contact your Dell Account Manager or let us know and we can help get you additional information about it.

You can reach us by CHAT here: Dell CHAT Support for IDPA/PPDP  

or by phone: 1-800- 782-4362

 

 

We welcome any questions or comments.

If you found this useful please give KUDOS to help others find the information also.

thanks


DELL - Rod K
#IWork4Dell
Principal Engineer, Technical Support, Data Protection Division

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Update:

As of June 17 2022 IDPA RECERTIFICATION requirements are WAIVED for renewal deals until further notice.

So don't let lapsed Support stop you from pursuing a renewed Support contract.

 

We welcome any questions or comments.

If you found this useful please give KUDOS to help others find the information also.

thanks


DELL - Rod K
#IWork4Dell
Principal Engineer, Technical Support, Data Protection Division

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Update:

As of June 17 2022 IDPA RECERTIFICATION requirements are WAIVED for renewal deals until further notice.

So don't let lapsed Support stop you from pursuing a renewed Support contract.

 

We welcome any questions or comments.

If you found this useful please give KUDOS to help others find the information also.

thanks


DELL - Rod K
#IWork4Dell
Principal Engineer, Technical Support, Data Protection Division

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Here is some additional related information:

End of Service Life (EOSL): 

 

DELLRodK_0-1656714124783.png

 

Here is the ref for above (see under S/W, then filter on PowerProtect Data Protection Software):

https://www.dell.com/support/kbdoc/en-us/000185734/all-dell-emc-end-of-life-documents?lang=en

 

Also, fyi, supported upgrade paths are included in the Installation and Administration Guide for each version- under the Upgrade section (at least for newer versions) as seen in Guide for 2.7.2:

DELLRodK_1-1656715266487.png

 

 

We welcome any questions or comments.

If you found this useful please give KUDOS to help others find the information also.

thanks

 


DELL - Rod K
#IWork4Dell
Principal Engineer, Technical Support, Data Protection Division

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