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479
Factory reset Powermax and Powerscale how?
Hi how can you Factory reset Powermax and Powerscale(old isilon) ?(not hard reset! need to have the software that was included from factory )
Unsolved
3 Posts
0
479
Hi how can you Factory reset Powermax and Powerscale(old isilon) ?(not hard reset! need to have the software that was included from factory )
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DELL-Sam L
Moderator
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6.9K Posts
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December 14th, 2022 07:00
Hello GugaT,
You will need to call into support to get your system reset back to factoy.
GugaT
3 Posts
0
December 16th, 2022 01:00
Hi
I have the servicetag but it says i have not the creditentials to see the info. It is powerscale f200 which needs to be factory reinstalled.
DELL-Sam L
Moderator
Moderator
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6.9K Posts
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December 16th, 2022 08:00
Hello GugaT,
The reason that you are getting that message is that your email address is not registered with EMC, and tied to your companies account. You will need to do that prior to opening a support case.
Phil.Lam
1 Rookie
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573 Posts
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December 19th, 2022 07:00
@GugaT , try isi_reformat_node, it will reformat node and bring it to join wizard (like it was a new node)