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7 Posts
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271831
Can't activate Intel Smart Response acceleration
Hi Everyone.
I have a 2 days old XPS 14 (L421X) with 500GB hard drive + 32GB SSD.
I find out about SSD caching, and I'm trying to activate Intel Smart Response within the pre-installed Intel Rapid Storage app.
But no matter which setting I use (Full capacity, or 18.6GB, Enhanced or maximized mode...) it won't activate.
I always have an error: "An unknown error occurred while an operation was in progress. The operation could not be completed"
I have a Data partition on the SSD (which is around 20GB) that Dell created... but I don't think it can be a problem as the software should erase everything.
It seems that something is accessing the SSD drive and don't allowed the app to do its job.
Does anyone have the same problem or know a workaround ? I've searched a lot on the web and the forum and couldn't get close to an answer.
Thanks in advance for your help
Regards.
DELL-Sujatha K
3.3K Posts
1
November 21st, 2012 11:00
Hi Petrolheader,
There seems to an issue with the way the SSD drive is set up. I recommend that we reset the ISRT manually. Please follow the below given steps to reset it manually:
DISK ###
Status
Size
Free
Dyn
GPT
DISK 0
Online
29 GB
19 GB
DISK 1
Online
465 GB
5091 MB
Type SELECT DISK 0(Whichever is msata drive
It should say DISK 0 is selected
DISK ###
Status
Size
Free
Dyn
GPT
DISK 0
Offline
29 GB
19 GB
DISK 1
Online
465 GB
5091 MB
Please check for the ISRT.
Petrolheader
7 Posts
0
November 21st, 2012 14:00
HI.
Thank you very much for your well documented answer.
It worked. I can now use the ISRT. I set it up with the 18.6GB size so that I can use rapid start also (I had to reinstall the driver in order to get this one to work again).
So thank you. I thought I would never be able to solve this by myself.
However I have to say that getting into the advanced boot up is so much pain.
I still can't say if I have to press and hold for long the F8 key, or if it is better to tap it several times, neither when it is good to press it.
I had to try it 10 times before it worked... and when I tried to do it again, it didn't.
And sometimes it boot directly in a restore mode, sometimes not.
Anyway, hope I will never need the advanced options again.
Thanks again.
DELL-Sujatha K
3.3K Posts
1
November 23rd, 2012 08:00
Hi Petrolheader,
I am glad that the issue is resolved. F8 key works fine to go to Advanced Boot Menu in Windows 7. However, Windows 8 removed the need for F8 key. The Advanced Boot menu is redesigned. Windows 8 boots very fast, it boots so quickly there simply isn't time for a keystroke interrupt, which would normally allow users to go to ‘Advanced boot menu’ by tapping F8.
To go to ‘Advanced Boot Menu’ in Windows 8, bring up the ‘Charms Bar’ and click on ‘Change PC Settings’. Select ‘General’ from the left Panel and scroll down to the bottom of the right panel, click on ‘Restart Now’ under ‘Advanced Start up’. In the next screen click on ‘Troubleshoot’ which will bring the ‘Advanced boot options’ windows. Generally Windows 8 will automatically give Recovery Options after 2 to 3 failed reboot.
Petrolheader
7 Posts
0
November 23rd, 2012 11:00
Thanks for the update. It is indeed a lot easier when you know how to do it. I should have said at the beginning that I was on Windows 8 (I thought every XPS were). My bad.;)
By the way, I have to say that I'm a bit confused by several features of windows 8. Especially when it tries to do some repair without really asking me anything nor showing progression bar. And it put me into troubles (I had to restore to a previous state). Simple operations also seems more difficult at first (like shutting down the computer). Anyhow, I've to get used to it.
Thanks.
Regards.
0ls0n
6 Posts
0
June 29th, 2013 11:00
Hello I dont really understand the last few steps.
Click save and exit and Restart
Option Rom should pop up – Press Ctrl + I
Press R to disable acceleration and 6 to Exit
Boot into Windows Normally
Could you be mor specific?
If i would know what this so called Option Rom is I could solve my problem probably too.
Regards
0ls0n
6 Posts
0
June 29th, 2013 12:00
Another problem is, that list disk gives me 2x 29gb even though i only have a 500gb HDD and mSDD (30gb). Where does the second one come from???
Robin3
807 Posts
0
August 14th, 2013 07:00
en.community.dell.com/.../19511993.aspx
michaeldelamore
4 Posts
0
August 14th, 2013 07:00
michaeldelamore
4 Posts
0
August 14th, 2013 09:00
Thanks for the quick response! This is exactly what I want to do. However in following the steps provided I run into a problem...
When asked "where do you want to install windows?" I have both drives as un-partitioned, when I click on new partition on the HDD (not the ssd) it says "Setup was unable to create a new system partition or locate an existing system partition." Does this mean the driver is not working?
michaeldelamore
4 Posts
0
August 14th, 2013 10:00
Could it be that my hdd is identified as disk 1 instead of disk 0?
cedricsi
1 Message
0
October 12th, 2013 14:00
Hi,
I have the same disk configuration on an XPS 14 : 500Gb HDD + 32Gb SSD.
At some time, I've decided to repartition the 500Gb drive. "C:" partition was reduced in order to create a new one.
With this new partition created, I was no more able to activate ISRT (got the same error message as in initial post above).
Once the partition was removed and C: resized to maximum capacity, then ISRT could be activated again, i.e. the acceleration of the "466Go" SATA drive was ok.
I've spent some time before figuring out this. Hope this could help someone ...
Cedric.
wowotou
1 Message
0
October 23rd, 2013 14:00
I got my problem solved. "An unknown error has occurred while an operation was in progress. The operation could not be completed", I had this message before. Then I went to disk management, right click on the SSD name, which is labeled "disc1". I mean the SSD name under the management but not the disc space bar. Then I changed it to MBR boot something. After that, I could go back to enable the acceleration now.
JNL22
23 Posts
0
August 30th, 2014 22:00
JNL22
23 Posts
0
August 31st, 2014 10:00
BJanos
11 Posts
0
March 27th, 2015 06:00
I have a very similar problem, http://en.community.dell.com/support-forums/disk-drives/f/3534/t/19623653,
but seem to be running into a dead end steet with every attempt.