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2 Bronze

Dell E7250/E7450 - McAfee Endpoint Encryption, No boot disk

Hi,

Hopefully someone can help with the problem we have.  We have purchased several E7250 and E7450 laptops, which we've managed to configure with our corporate image but, when applying McAfee Endpoint Encryption v5.2.12, the following reboot reports an error at startup

"Error: 0xe002001b

No Boot disk was found"

We've applied this version of EEPC to all our previous Latitude models without issue, it's just this new model range. 

We've tried imaging using AHCI and RAID, other don't change the outcome.

If anyone has an answer to this, we'd be most grateful.

TIA

Darren

Solution (1)

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2 Bronze

We just purchased a few 7470 models and ran into the same issue with our McAfee Encryption server. Not sure if this is related, but here was my fix. I worked on this for hours with our custom image and even the pre-installed OEM image. Always a fatal error after encryption. I tried downgrading and upgrading the BIOS.

As a last gasp effort, I changed the BIOS Settings SATA Operation from RAID to AHCI.

All E7470 laptops now boot perfectly. Hope this helps.

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Replies (11)
7 Gold

Hi DarrenPG,

Thanks for your post on the Dell Community Forum. 

A Google search produced the following information from the McAfee website:

https://kc.mcafee.com/corporate/index?page=content&id=KB71858&actp=LIST

Have you tried any of the solutions there?

Regards,
Robert

 

2 Bronze

Hi Robert,

Thanks for the reply, I had previously seen this article on the McAfee site but, it is not relevant as we are not using self encrypting drives and it was fixed in a prior version of Endpoint Encryption than what we are using.

We've had a very similar problem before with E6420's and this software.  It was fixed by a subsequent BIOS release from Dell, however they did provide us with an interim BIOS until official release.  I assume this is the first report of this with this model range?

Darren 

2 Bronze

Hello people,

A customer just reported a similar error. They are getting the message 'Mcafee Drive Encryption Fatal Error: [0xEE020006] Getting Disk Info' on all new E7450's with Endpoint Encryption verison 7.0.2.396.

Any solution would be greatly appreciated!


Regards,

JF

2 Bronze

It's a known issue. I've been told they are working on a fix. It's got something to do with the Intel Chipset. A fix may be a new yet to be released BIOS update. The "workaround" is to set BIOS UEFI and reimage. The trick is use a GPT formatted disk with UEFI. 

2 Bronze

Hi alle,

we got the same problem here - on a E7450!

fatal error [0xEE020006] getting disk info

Dose anyone know when the Fix is built in the new BIOS and when this will be released?

2 Bronze

Hello Everyone,

Dell has released( on 15 April, 2015) a new BIOS( version A03) which resolves the issue.

It is available here:

http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=P61FV&fileId=3448284732&os...

However, the touchpad does not work well on the MAcfee Logon Screen.

It will be great for Dell to fix this too.

 

Yamful.

2 Bronze

Hello,

I am having the same issue with the E7470.  Did the BIOS update resolve the issue for your model?  I updated to the latest  BIOS for the E7470, but it did not resolve my issue.  same error

2 Bronze

Had the same issue but fixed it. The resolution:

1. Request for McAfee DE 7.1.3 build 554 or 559 from MFE Support. Checkin the DE Agent and Client into EPO.

2. Update the DE Hardware Compatibility Setting to v24.

KB Link - kc.mcafee.com/.../index;id=KB81900

3. Remove the DE agent and client if you have installed on the 7x70. Re-deploy again to ensure the 7x70 gets the update 7.1.3.554 build.

2 Bronze

We just purchased a few 7470 models and ran into the same issue with our McAfee Encryption server. Not sure if this is related, but here was my fix. I worked on this for hours with our custom image and even the pre-installed OEM image. Always a fatal error after encryption. I tried downgrading and upgrading the BIOS.

As a last gasp effort, I changed the BIOS Settings SATA Operation from RAID to AHCI.

All E7470 laptops now boot perfectly. Hope this helps.

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