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May 3rd, 2013 09:00

Dell Inspiron 1545 Goes into Sleep mode randomly

Hello Everyone, I have a customer who has a Dell Inspiron 1545, and it goes to sleep randomly.

Here is what it is doing:

  • When typing a document in Microsoft Office, Word Document, and even Notepad the computer will power down into sleep mode
    • It won't lose it's data, but it won't let you boot up for a little bit either.
    • It will boot back to a login screen then your right where you left off
    • Doesn't take a long time for it to happen either
  • While hosting a presentation user was able to stay on for 1.5 hours with no trouble, much longer than typing a word document would have allowed
  • Computer will cut off on battery, or while plugged in

I'm not sure what's causing the issue, but here is what I have done

  • Taken the laptop apart, and blown it clear of all dust (very little in there)
  • Ran Disk Cleanup (Despite thinking it's hardware related)
  • Checked that the Power plan was optimal
  • Scanned for Viruses

Anyone have suggestions?

Thanks

193 Posts

May 3rd, 2013 13:00

Sounds like he has a key stroke that is putting it into sleep.

- How does the user wake it out of sleep.

- are there any messages in Event Viewer

- Run CCleaner - powercfg are registry entries, and if corrupt stuff like this happen.

- Try turning off sleep, to see what happen, then see what happens when you turn it back on.  Sometimes that will fix those issues.

- Try updating the BIOS - as also check BIOS events, unlikely, but check anyway.

10 Elder

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46K Posts

May 3rd, 2013 13:00

 

I am moving this thread to the Laptop Forum.
  
Bev.

May 3rd, 2013 13:00

Thanks.

- he has to use the power button, but it doesn't boot up right away.

- no messages appear in event viewer

Your last three I haven't thought of, and I will test them out.

Thanks again for the quick response!

1 Rookie

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2 Posts

January 1st, 2018 19:00

Thank you!   My client was wearing a FitBit smart watch and every time she went to type something the laptop went to sleep and your post made me think it was her FitBit - it was!

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