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73869
May 3rd, 2013 09:00
Dell Inspiron 1545 Goes into Sleep mode randomly
Hello Everyone, I have a customer who has a Dell Inspiron 1545, and it goes to sleep randomly.
Here is what it is doing:
- When typing a document in Microsoft Office, Word Document, and even Notepad the computer will power down into sleep mode
- It won't lose it's data, but it won't let you boot up for a little bit either.
- It will boot back to a login screen then your right where you left off
- Doesn't take a long time for it to happen either
- While hosting a presentation user was able to stay on for 1.5 hours with no trouble, much longer than typing a word document would have allowed
- Computer will cut off on battery, or while plugged in
I'm not sure what's causing the issue, but here is what I have done
- Taken the laptop apart, and blown it clear of all dust (very little in there)
- Ran Disk Cleanup (Despite thinking it's hardware related)
- Checked that the Power plan was optimal
- Scanned for Viruses
Anyone have suggestions?
Thanks
No Events found!
faizalenu
193 Posts
0
May 3rd, 2013 13:00
Sounds like he has a key stroke that is putting it into sleep.
- How does the user wake it out of sleep.
- are there any messages in Event Viewer
- Run CCleaner - powercfg are registry entries, and if corrupt stuff like this happen.
- Try turning off sleep, to see what happen, then see what happens when you turn it back on. Sometimes that will fix those issues.
- Try updating the BIOS - as also check BIOS events, unlikely, but check anyway.
shesagordie
10 Elder
10 Elder
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46K Posts
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May 3rd, 2013 13:00
I am moving this thread to the Laptop Forum.
Bev.
naechai40416
9 Posts
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May 3rd, 2013 13:00
Thanks.
- he has to use the power button, but it doesn't boot up right away.
- no messages appear in event viewer
Your last three I haven't thought of, and I will test them out.
Thanks again for the quick response!
computeroo
1 Rookie
1 Rookie
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2 Posts
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January 1st, 2018 19:00
Thank you! My client was wearing a FitBit smart watch and every time she went to type something the laptop went to sleep and your post made me think it was her FitBit - it was!