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2 Bronze

Dell Warranty is reflecting incorrect data as per technical support and support manager

i currently have a dell Inspiron 5558 laptop for over an year now but the screen stop working over 6 months ago, i looked up the warranty information at the time of screen stopped working and was re-assured that it showed February 18, 2017 therefore i did not consider that it is very urgent to call tech support since i have other laptops. today when i call the support service, i was informed that product was not registered and i have to pay $233 to replace the LCD screen, they still argued that dell warranty website showed the correct information but when i looked it up, the website still displays the same.  did anyone else encounter this issue??


below is the warranty service which is still display at this time

Replies (3)
10 Diamond

Was the system purchased direct from Dell, or at retail - or on EBay, Amazon, etc?

2 Bronze

i was not sure at the time but just found the receipt and it was from www.microsoftstore.com

10 Diamond

The system needs to be registered to activate your warranty.

www.dell.com/.../retailregistration

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