Good day my friend,
I see that you are experiencing another strange behavior of the 9350. Before I begin, Allow me to say first that I have ordered at 6 computers from Dell (3 which were top-of-the-line models) since the 90s and all served me well. Therefore, I am the last person to bash Dell computers. As far as your issue , I suggest that you you contact Dell TS and initiate documentation on the problem, Or, if you are not satisfied with the notebook, consider sending it back for an exchange or a refund (within 21 days of the invoice date).
FOLLOWING IS MY XPS 13 EXPERIENCE: I ordered the latest iteration of the XPS 13 around September 12th, 6th Generation Core I5 with 8Gs of RAM and 256G SSD. On September 18th (or about), I opted to return it to Dell for a refund due to a noise issue. I really feel in love with the notebook when I received it and think that it is really a beautiful device with great specs. It appears to be well built also. However, after using it for a couple days, I began to hear a strange 'buzzing, whining. frying' sound. I contacted Dell Tech support and received a response that the noise was a known problem with some XPS system boards. The Tech stated that there is no fix at the present time to resolve the problem and I find this to be so disturbing. This is especially disturbing after I researched and found that the XPS 13 has a lot of different problems--I found that many people have experienced the same noise problem I had since the first iteration of the notebook. I realize that there are many satisfied owners of XPS 13s, as nothing made by man is perfect. I totally accept this reality. However, I cannot understand for the life of me why Dell would sell a product that has a known issue and they cannot fix it. Moreover, I'm sort of ticked off at Dell because I really like the notebook. The little thing is such a beautiful platform with so much potential. Heck, I would rather see Dell put some form of fine print in the product description about the noise so that we, consumers, can make an informed decision before buying one. Lastly, I am so disappointed that the company's flagship notebook has such low-end issues. It seem to me that Dell relies on some luck-of-the-draw, hit-or-miss mentality with regards to XPS 13 sells. This being said, it is my humble opinion that you should do what is necessary to get your satisfaction before the 21 day return policy window closes. Good lick, have a great day.
