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Last reply by 10-10-2014 Solved
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2 Bronze
2 Bronze
9726043

Hard Drive Failed during diagnostic. Error Code 2000-0142

Dear forum / Dell support guru's,

Please help. I have just run a diagnostic on my broken Inspiron and have the following error message:

 

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Error

Error Code 2000-0142

Validation 27607

Msg: Hard Drive 0 –
S/N WD-WX61E41CHS37, self test unsuccessful. Status = 7


The given code and
message can be used by Dell Technical Support to help diagnose the
problem.

Do you want to continue
testing?

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** Hard Drive 0 – DST
Short Test **

Test Results : Fail

Error Code 2000-0142

Validation 27607

Msg: Hard Drive 0 –
S/N WD-WX61E41CHS37, self test unsuccessful. Status = 7

Solutions (2)

Accepted Solutions
330162

All,

A PSA/ePSA diagnostic code of 2000-0142 indicates the the HDD (hard disk drive) Self Test was unsuccessful. It could be the HDD, HDD cable, or connector on the motherboard. Open the system, reseat the HDD and HDD cable. Run the PSA/ePSA test again. If you get the same error, if the system is under warranty, we will replace the HDD. If the system is out of warranty, post the model and someone can recommend a possible replacement for your faulty HDD.

Need further assistance? Use the "Get Help Now" option at the bottom right to chat with a Dell technician right away.

 

DellRamanS_0-1647637459904.png

 

 

View solution in original post

Dell Technologies
215412

Hi krystallynn2891,

Depending on the warranty status we can help you further, please use the link below to check the warranty status.

http://dell.to/1eoF12E

Please punch in the system service tag or express service code. In case your system warranty has expired please contact the Out of Warranty department 1-800-288-4410 (U.S.Customer only). In case your system is under warranty please send me the system service tag or express service code through a private chat, so that I can help you further.

Click on my username select start a private conversation and send me the details.

View solution in original post

Replies (55)
2 Bronze
2 Bronze
329784

Does this error messgage mean that the HD is broken and needs to be replaced?

Please help.

330163

All,

A PSA/ePSA diagnostic code of 2000-0142 indicates the the HDD (hard disk drive) Self Test was unsuccessful. It could be the HDD, HDD cable, or connector on the motherboard. Open the system, reseat the HDD and HDD cable. Run the PSA/ePSA test again. If you get the same error, if the system is under warranty, we will replace the HDD. If the system is out of warranty, post the model and someone can recommend a possible replacement for your faulty HDD.

Need further assistance? Use the "Get Help Now" option at the bottom right to chat with a Dell technician right away.

 

DellRamanS_0-1647637459904.png

 

 

2 Bronze
2 Bronze
329784

Hi Manpreet,

I shall follow your instructions. Thanks for your help.

2 Bronze
2 Bronze
329784

Hi Manpreet, I have the same problem and would really appreciate help. Thanks!

10 Diamond
329785

If the system is under warranty, call Dell with the error and they'll replace the drive.  If it's out of warranty, post the model and someone can recommend a replacement for your faulty hard drive.

2 Bronze
2 Bronze
329216

A PSA diag code of 2000-0142 indicates the self test  was unsuccessful and  it could be a cable or connector. Reseat the HDD. Run the PSAs again and if you get the same error replace the HDD but if you get a 2000-0146 that indicates the DST Log contains previous error(s). You can clear the log by booting into BIOS(F2) and selection the option to clear logs.  You could also run chkdsk /r from the command console to see if it resolves the issue. I know it sounds stupid but I've seen it work. If for some reason chkdsk keeps canceling its self use the command chkntfs /t:0.

2 Bronze
2 Bronze
329215

I am getting this error message on my out of warranty Dell Inspiron 1545 with Windows 7 OP.  Can you let me know what my replacement is.  Also, I received the following error for the memory test - Memory XMA7S32 Error Code 0123 Msg Error ode 2000-0123.  Memory - Integrity test failed.  I'd appreciate any help.

Thank you

10 Diamond
329215

Remove and reinstall both memory modules - then re-test.  If you see a failure, record which module it was, then swap the two.  Re-test. If the failure follows the memory module, replace that module. If it sticks to the same socket with the other module that didn't fail, it's the socket that's bad - replace the mainboard.

2 Bronze
2 Bronze
329217

Hi,

I have a dell inspiron 1545.  It recently crashed while I was on it.  I ran the diagnotic tests and received the following two error codes:

2000-0123

2000-0142

I was told at my local Staples store (where the laptop was purchased less than 3 1/2 years ago) that I need a new hard drive. 

 

Can you give me some insight on my situation and let me know if it is normal for the hard drive to go so quickly?

 

I appreciate all and any information you can provide me with.

 

Thank you!

 

Michelle

 

 

 

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