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August 11th, 2016 01:00

Inspiron N5010 won't recognise new battery

My Dell laptop told me that I should replace the battery.  I've got a new, genuine Dell battery but when I've put it in, it simply tells me that the battery is not recognised.  Visually, the new and old are the same part.  I've updated the BIOS but am frustrated that it doesn't simply work.  What should I do?

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August 11th, 2016 04:00

Have the seller exchange the battery for a new one.  If that doesn't solve the problem, it sounds like your system has a mainboard problem.

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