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Last reply by 10-31-2013 Solved
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2 Bronze
2 Bronze
1578649

New 6430u smells awful

So a few weeks ago I got a new Lattitude 6430u for work.

The machine is great, but it smells as if it was assembled near a tomcats litter box.  It is truly awful!  

It  seems to be coming from the keyboard.

Anybody got any advice on removing the smell?

Solutions (2)

Accepted Solutions
13647

Hello,

If you are having an issue with your laptop smelling bad please see the following link. http://en.community.dell.com/dell-blogs/direct2dell/b/direct2dell/archive/2013/10/30/solution-to-the...

Please let us know if you have any other questions.


DELL-Sam L
Social Media Support Enterprise
#IWork4Dell

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3 Argentum
13647

As Sam mentioned above and as you are all probably aware by now, we do have a fix for the E6430u Smell issue. I want to thank each and every one of you for your patience as we worked thru this situation. We are committed to our customers and delighted to have been able to have brought this to resolution.

Dell-SteveB
Client Product Strategist | MCTS, MCDST, CompTIA Security+ Certified
Follow me on Twitter: @StevebAtDell

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Replies (96)
4 Beryllium
15337

Hi three west,

Remove the keyboard and try to clean it with a soft cloth. Also use a can of compressed air to clean the Keyboard area. Please follow the instructions from the manual to remove the keyboard.

ftp.dell.com/.../latitude-6430u-ultrabook_Owner%27s%20Manual_en-us.pdf

2 Bronze
2 Bronze
15337

Same experience.  I thought for sure one of my cats sprayed it, but there was something faulty with it so I had it replaced.  The next one had the same exact issue.  It's embarrassing taking it to clients because it smells so bad.

5 Tungsten
15337

Hi hotecha,

I am sorry about this, you can clean the laptop air vents using the can of compressed air, if the issue still persists, I would suggest you to contact the local technician and they will help you further.

2 Bronze
2 Bronze
15337

No amount of compressed air is going to help the awful stench coming from the keyboard

2 Bronze
2 Bronze
15337

Thanks.. I am having the same issue. When I started using the laptop at the end of last week I thought I smelt something odd. Well.. here I am Sunday doing some work on the couch and my wife says "what stinks like cat pee". I said.. I think its this laptop.. puts her nose up to the keyboard and BAM! It really stinks.

5 Tungsten
15337

Hi gambit29,

You can clean the laptop air vents using the can of compressed air, if the issue still persists, I would suggest you to contact the local technician and they will help you further.

2 Bronze
2 Bronze
15080

Unfortunately same problem here in the NL. I'm the second one in our company with this problem, cleaning is not possible, it doesn’t go away. Mine is on its way to Dell now to replace keyboard and palm-rest. The smell isn't coming from the fan on below, but definitely from the palm-rests.

 

5 Tungsten
15080

Hi Richard,

I am glad that your system is getting fixed, please let me know the system service tag, express service code or dispatch number through a private message, so that I can check and let you know the status of the repair.

Click on my username select start conversation and send me the details.

2 Bronze
2 Bronze
15080

Would greatly appreciate it Richard if you would update us on this.  I'm not sure I can live with this smell for the life of the machine, but don't know how long they would have to have it and if I could be without it for that long.

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