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2 Bronze

New Inspiron 14z won't boot after Dell logo?

I just received the New Inspiron 14z recently, and it worked fine when I first turned it on and used it for the first time. However, once I shut it down and came back to turn it back on, it just stayed at the dell logo. It won't let me go past it. What should I do? Keep in mind I'm not a technical person..

Solution (1)

Accepted Solutions
2 Bronze

Hello, I did this and it worked. Thanks for replying. 

1. Restart the laptop and start tapping the F2 key at the Dell logo for enter the BIOS.
2. Navigate to the “Advanced” menu.
3. Change the SATA operation/selection in BIOS from Intel Smart Response to AHCI.
4. Press F10 to save changes and exit.
5. Reboot the system.
6. Go back into the BIOS by tapping the F2 key and change the SATA operation/selection in BIOS from AHCI to Intel Smart Response.
7. Save changes and exit by pressing the F10 key.
8. Reboot the system and it should boot normally into Windows.

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Community Accepted Solution
Replies (16)
5 Tungsten

Hello HarmonyBeat,

This is a very rare situation with a new system, and this can be bothersome. I would suggest a couple of steps which would help us isolate the issue. Please follow the steps mentioned below.

1. Releasing the flea power.
-- Disconnect all the external peripherals from the computer including the battery and the ac adapter and release the flea power by pressing and holding the power button for 5 to 10 seconds. Turn on the computer and check.

2. Run the Pre-Boot System Assessment (PSA / ePSA) Diagnostics.
Run the test and check if gives any error code. Note down the error code and update me with the same, would let you know the next course of action. If the test passes on all the hardware components, follow the next step.

Please try the steps and write back to us, would be glad to assist further.

2 Bronze

Hi Allan, 

I am having the same problem and I am running the PSA test now. However, I fail to understand how I am to remove the battery on this computer (brand new 14Z, 1 day old) if the battery is not removable without removing the lower side panel.

2 Bronze

Hello, I did this and it worked. Thanks for replying. 

1. Restart the laptop and start tapping the F2 key at the Dell logo for enter the BIOS.
2. Navigate to the “Advanced” menu.
3. Change the SATA operation/selection in BIOS from Intel Smart Response to AHCI.
4. Press F10 to save changes and exit.
5. Reboot the system.
6. Go back into the BIOS by tapping the F2 key and change the SATA operation/selection in BIOS from AHCI to Intel Smart Response.
7. Save changes and exit by pressing the F10 key.
8. Reboot the system and it should boot normally into Windows.

View solution in original post

Community Accepted Solution
2 Bronze

I, too, am having this exact issue.  I tried what worked for HarmonyBeat to no avail.  I'm running the Pre-Boot System Assessment now, but not getting anything in normal; running the "thorough" test now.  How frustrating for a brand new machine!  Anyone have any other advice besides calling Dell for a trade in!!??

2 Bronze

The dell tech ran me through what worked for harmony and it worked for me. Except on step 5 I waited for 5 minutes

2 Bronze

Just wanted to chime in and say this worked for me as well.  I think what harmonybeat posted here will do the trick for most people.

2 Bronze

I tried to do this process and nothing.... still stuck on DELL logo.

2 Bronze

This also worked for me.

Seriously unimpressed at a) having to do this at all on day 1 with new laptop and b) the fact that the support section of the website advises to start by removing the battery, so I follow the links to the user manual to see how to do this and find that the manuals show a completely different machine (which tells me to slide the battery release latches, which I don't have).

Luckily I eventually found this post which seems to have done the trick nicely.

Dell not in good books

 

2 Bronze

Call Dell.  easy fix. They will install a Windows update designed for this issue.

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