Laptops General - Read Only

Last reply by 08-16-2021 Unsolved
Start a Discussion
2 Bronze
2 Bronze

Problem viewing images/graphics on i9300 and IE 6.0--- please HELP!!!

I hope someone can help me a problem with my brand new Inspiron 9300. My frustration is growing with each 1 hour that Dell Support puts me on hold and transfers me to another department.  They actually want to charge me a $40 service fee to help fix a “software” problem…but I just took it out of the box! Ridiculous…I’m close to send it back.

Problem: The jpegs/graphics on Internet Explorer 6.0 are pixilated/jaggy.  From simple jpegs on yahoo.com to the Dell logo and menu headers on dell.com, the graphics don’t come out clear.  The problem is isolated to the web browsing.  I have saved jpegs off these websites and opened them in Windows Picture viewer, and they are clear. 

Solutions that I have tried:

1) Adjusted the DPI setting. Out of the box the setting was at 120 DPI (125%). I’ve tried 96 DPI and 144 DPI, but no difference on the jpegs/graphics. Only makes the fonts, icons, and viewing area on IE 6.0 smaller. The 144 DPI (150%) is the setting that I prefer.

2) Changing screen resolution.  Default at 1920x1200.  Tried all other resolutions, but no solution.

3) Per Dell Support, I followed the follow IE repair link: http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1070215&c=us&l=en&s=bsd...; 

Did sfc /scannow; no help here

Did In-place upgrade of Windows XP (reinstall); again no change.

Tried following the Edit Registry and Install IE 6.0, but when running the .exe, it tells me that I already have the latest IE installed (??).  Unable to (re)install IE 6.0…

4) Edit the IE registry, per a Dell Forum suggestion at http://forums.us.dell.com/supportforums/board/message?board.id=insp_video&message.id=74666; 

"How to change the registry"
1. Click Start > Run
2. In the Run dialog, type regedit
3. In the Registy editor, click Edit > Find
4. In the Find dialog, type UseHR and click Find Next
5. Change the value of UseHR from 1 to 0.

Pictures are crystal clear, but the fonts and images are SO small, I need a magnify glass. Increasing the DPI to 200% doesn’t help at all.  

I have downloaded Netscape 8.0, the pictures are clear, similar to #4. But I didn’t spend $1900 on a full-loaded laptop to view miniature images and read 4 point font on websites.

I have read some postings about the hi-res screens and incompatibilities with IE, but those postings were 2+ years old. Has this problem been fixed? Is the i9300 not made for internet browsing?? Why would Dell sell a laptop that can’t view the internet properly? Is there a IE fix to this? Is there another browser that works?

Thanks in advance for the help, and hopefully I can keep my sanity.

Wayne

Inspiron 9300 Pentium M 740

17” True Life Wide Screen UXGA

256MB NVIDIA 6800

Windows XP Professional 1 GB

DDR2, 533MHz 2Dimm

Replies (23)
2 Bronze
2 Bronze

I am observing the exact same symptoms on my XPS Gen2.  Firefox is just fine but explorer displays the same jpegs jagged and as if bit-mapped.

I also have right next to the laptop my desktop and it displays the same jpegs without any issues.

I tried quite a few things just as you did but I haven't found a solution.  Obviously Forefox is my default browser now.

I was wondering if it is related to the different aspect ratio on the wide screen.  Just a guess.  I hope Dell helps us resolve this issue.

 

2 Bronze
2 Bronze

2 Iron

Please explain. Leaked beta?
There is no IE7 yet, so that file could be of questionable integrity.
Who will be brave (or stupid) enough to test it out for us?

Message Edited by RobsTV on 04-03-2005 12:29 PM

2 Bronze
2 Bronze

Forefox is superior to IE in most cases anyway and much more secure.  I now just use IE when the site does not support Firefox. 
 
Still, I think Dell should look into it.  They bundle IE and not Firefox.
7 Plutonium

Have you tried ClearType ?  Set it and tell use if this helps...Also, setting the DPI back to 96 is best and using a larger DPI will only make it worse.  You also should only use the native resolution for that monitor ( UXGA ) since using anything else will give you less than a good picture.  If your eles are not up to that screen, you should send it back and get the XGA screen instead.

Display Properties Section :

1. Right click with your mouse an empty space on the desktop
2. Click on Properties in the next box
3. Click on Appearance on top
4. Click on Effects over towards the lower right side
5. Now click on the down arrow on the second box that you see ( Should state " Standard " ) . Select Clear Type.
6. Now click on Apply on the bottom, than click on OK in the next window that pops up. You are now done.

Need of larger Fonts :

Go back into Display Properties

1. Click on Appearance
2. Click on the Font Size in the next window in the Appearance area, and select what size fonts you want. You can change back again if you don't like it...

You can also go to Settings in Display Properties and click on Advanced. Here you will be able to change the DPI setting from 96 DPI to 120 DPI that will also enlarge the fonts

Banchetto 101 Case-Less System

http://img89.imageshack.us/img89/6640/295gtx.jpg 

 

eVGA 780i Mobo

eVGA 295 GTX Video

8 Gb Corsair Memory

Thermaltake TRUE Black CPU Cooler

VelociRaptor 10,000 rpm HD

Windows 7 RC 7100

2 Bronze
2 Bronze

I use ClearType and it doesn't make any difference in my case.  BTW, the text is absolutely perfect but the graphics have the problem.

As the text display is not an issue I don't see why the DPI would affect things.  I do use 120 DPI.

Again though, note that if I place the same site in IE and Firefox right next to each other.  The Firefox pictures are just a little smaller but absolutely perfect, quite in contrast to IE.

7 Plutonium



@iteminspace wrote:

I use ClearType and it doesn't make any difference in my case.  BTW, the text is absolutely perfect but the graphics have the problem.

As the text display is not an issue I don't see why the DPI would affect things.  I do use 120 DPI.

Again though, note that if I place the same site in IE and Firefox right next to each other.  The Firefox pictures are just a little smaller but absolutely perfect, quite in contrast to IE.



I have read on this forum and another ( Notebookforum.com ), that using 120 DPI instead of the default 96 DPI will effect the picture for some reason, but I to do not understand why.  If you are still within the 21 days return policy period, maybe you should ask Dell to replace the system with the WXGA+ screen instead of the UXGA screen, so that you can have larger fonts without changing the DPI.  Sorry for your troubles, but some individuals have eye problems that prevent them from viewing the fonts as well as others with better eye sight.   As far as paying for support, I don't understand this either.  I never pay for support while under my warranty, and neither should you, so something is wrong.  Perhaps they sent you to the wrong extension.  Call tech support again or better, use the online tech support to handle your questions though it will be longer to resolve than using the phone.  Or just send it back for a refund...

 

Message Edited by SR45 on 04-04-2005 03:32 PM

Banchetto 101 Case-Less System

http://img89.imageshack.us/img89/6640/295gtx.jpg 

 

eVGA 780i Mobo

eVGA 295 GTX Video

8 Gb Corsair Memory

Thermaltake TRUE Black CPU Cooler

VelociRaptor 10,000 rpm HD

Windows 7 RC 7100

2 Bronze
2 Bronze

SR45,

 

Thanks a lot for your help.  I am not the original poster who sounds much more frustrated than I am.  I can live with the problem as it affects only IE and not Firefox.  Because of this, I actually believe it to be a software problem related to IE and as I said earlier, likely related to the aspect ratio of the screen, i.e. 1920*1200.

I just think that Dell might have a little more pull with MS than us users.  Due to concerns about viruses, I did not want to try the IE 7 suggestion above.  Clearly Firefox scales the jpegs correctly so IE ought to be able to do the same.

Thanks again for your concerns and assistance.

2 Bronze
2 Bronze

Thanks all for your feedback. I've tried FireFox...jpegs and graphics are good, but the font is just too small. I stand corrected on an earlier statement, I tried 96 DPI again with IE and it's the same result as Firefox.  In fact the results are the same as when I followed the steps above to edit the registry (see above).  

ClearType had no effect.

Anybody have an i9300 and been able to resolve this issue? It's frustrating that Dell Support is clueless on this issue, and there doesn't seem to be any good news upcoming.  

Will the WGXA+ screen make a difference (for IE)? I wanted a laptop that can replace my desktop, and I use the internet extensively. Maybe the i9300 just isn't the right one for me then.
 
What's the return policy with Dell?
 
Thanks again,
Wayne
Top Contributor
Latest Solutions