Touchpad stopped working - DELL XPS 13 (9360)

jozefrusnak,

You can click the link below to download the Windows 10 Touchpad drivers as well as updating your Bios to the latest version.

XPS 9360 Drivers, Downloads and Manuals

"This device cannot start" Code 10 error in Device Manager in Window

Thanks for the link.

I tried to install all of the drivers as well as updating BIOS to latest version. But the issue is still the same.

I tried to reinstall the I2C HID device too, but touchpad still doesn't work. I tried to run the Windows in Safe Mode, but still no success.

Any idea? Also, I can't see any driver called 'touchpad' on the link. Can you tell me which one should reinstall the touchpad drivers?

I rvert the PC to manufacture settings, but touchpad doesn't work either.

I called DELL support, they told me to run F12 during boot and run diagnostics.

No problem has been found, but touchpad doesn't work there eihter.

So It seems to be hardware problem. Technician should come to fix on Monday. I'm curious. I have the notebook only for 3 weeks yet.

JOZEFRUSNAK,

Roll back the Windows 10 update and reinstall the drivers. Install the chipset drivers and then the touchpad drivers.

Done, reinstalling didn't help. After diagnostics via Dell call, touchpad didn't work in diagnostics tool either. Seems to be hardware problem instead. I'm waiting for service technician. Hopefully he will fix the issue.

JOZEFRUSNAK,

Thanks for letting me know.

Omg, the touchpads are not available. So the service technician cannot come, next fix is planed on 12/7/2016 ... I feel disappointed that the "next day support" is taking about 2 weeks for the new high end device like XPS 13....

jozefrusnak,

They are on back order right now.

Service man came to me and he replaced touchpad with new one but it didn't help. Than he reset BIOS (new one 1.0.7) into manufacturer settings and it helped, touchpad started to work in BIOS.

In Windows touchpad still didn't work. So than he removed "I2C HID Device". Than he clicked to scan for new hardware and touchpad has been istalled back and is working fine.

So it seems the reseting BIOS helped to fix the issue.

Touchpad stopped working again. Factory reset in BIOS didn't help today.

It must be some bug with BIOS I guess.

Finally, the mother board has been replaced. It seems this fixed the issue touchpad....

i just received my xps13 2 days ago and i have exactly the same issue.

Did the technician replaced the motherboard on site ?  Is it possible to replace the entire machine ?

:(  This exact problem is happening with my system!

I thought it wasn't a hardware issue ... ***, sounds like I'm going to have to RMA this.

Yes, the technician replaced the motherboard on site in about 1 hour. The touchpad works fine now. I'm wondering, if it hasn't something to do with USB-C monitor Philips 258B6QUEB I bought 2 weeks ago. It worked perfectly together with XPS 13 but than the touchapad issues come. Maybe it's not this case, but I rather replaced the USB-C cable with HDMI cable + HDMI->USB-C reduction. It works fine now.

Hi,

I just spent 2 hours with the DELL call center, I cannot accept that they change some component even on site for a pc that I have just received monday... so RMA for me... I have ask for a replacement but it is not possible. You must also know that if you accept some component replacement, your RMA is lost.

Pity since the machine is very nice... Not sure to re-order a new one