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November 8th, 2017 09:00
Unable to turn laptop on
Yesterday I had the laptop on, then it abruptly shut off. It was not plugged into the charger at that time. I then plugged it in (the charger is working, showing green), but nothing. When I plugged the charged into the laptop the light on the laptop flashed one time. I left it charged for about an hour, tried again and still no luck.
I just unplugged the battery and drained the power by holding down the power button for about one minute. Then assembled it back together, plugged in the charged and tried turning the laptop on again. Still no luck.
Laptop: Dell Inpspiron 15 5000 Series
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DELL-Chris M
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November 8th, 2017 10:00
Test with the battery removed from the laptop =
* Disconnect the AC adapter from the laptop
* Remove the battery
* Press and hold down the laptop power button for 10 seconds
* Reconnect only the AC adapter
* Power the laptop on. If the laptop powers on and goes into Windows, the AC adapter and power port are functioning