Hello DELL COMMUNITY,
I can't believe this is an unsolvable issue...
my Studio XPS1340 isn't that old...
and my battery was replaced by warranty a little over a year ago...
it was charging fine...then suddenly, when I rebooted, I got:
WARNING: The battery cannot be identified.
This system will be unable to charge this battery.
Press Any Key to Continue
Press <F2> 2 times to enter SETUP
Press <F12> and Any Key to enter Boot Menu
Do I just need to replace the battery?
I apologize for the inconvenience caused to you. You can follow the steps below:
Drain the residual power of your computer and recaliberate the battery by following the steps below:
If the issue still persists, you can update the BIOS of the computer.
Note: Make sure the ac adapter is connected and the battery is charged 10% or above to update the BIOS. Also, disconnect all the external peripherals before updating the BIOS. All the programs should be closed and documents saved.
Please reply with the findings.
Thanks and regards,
"If the issue still persists, you can update the BIOS of the computer.
Note: Make sure the ac adapter is connected and the battery is charged 10% or above to update the BIOS."
if the issue is the system can't recognize the battery? Isn't that a catch 22?
To: DELL-Chinmay S
I am really surprised that you have been having this problem for years, and still have not resolved it. Is Dell going out of business?
I am not a Dell employee just for the record. I'm sorry that you are having issues with your notebook.
This is a user to user forum to help others correct issues with their computer. To get the battery replaced, you will need to call customer service and get your warranty work scheduled.
We cannot do that for you here.
Forum Member since 2000
Please share your experience with the forum.
Did you seriously advise someone to upgrade their BIOS to fix their battery not being recognized by the same BIOS that checks for a working battery before allowing you to upgrade?
We need a way to do this without the upgrade checking for the battery.
You can bypass the battery check by running the update .exe from DOS and appending /forceit to the command:
But this did not fix my problem and my battery is still not able to be identified by the laptop.
I followed this up to power on computer, because it will not. What do I do now? I was looking to replace the battery, but my battery is a 14.8v and dell states it should be 11v, do I have the wrong battery? and could that be the problem?