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Webcam not working, Input device not showing in device manager

Hello, i have an Inspiron 17R, the webcam used to work but now it does not!

Showing not found

Going into the device manager the imput device tag is not there.

Help!

Thanks in advance

Reply (1)
Moderator
Moderator

Hi THE MAGICIAN,

What is the exact system model? What is the current OS installed on the system? Is there any damage on the system? When did the issue start? Does an external webcam work fine? Are you able to use the inbuilt microphone? Are there any missing drivers / unknown devices in device manager? What application are you using for the webcam?

Swivel the LCD back and forth and check if the webcam comes on. 

Update the BIOS - http://dell.to/1n3X2po - enter the service tag and download the BIOS, update and restart the machine and check.

Run a custom test on the system through Support Assist - http://dell.to/1NEc1Y4 

Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us.

Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.

Let us know if you have any other queries.

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