XPS 13 9360 QHD+ random screen flicker/flash

You're not alone! I'm experiencing the exact same issue on my XPS 13 9360 (QHD/i7 7500u/16gb ram/512gb) which I received last Monday. With mine, It seems to start happening after around 30 mins of use, either from a cold boot or coming from sleep.

I too believe that it started happening after updating to 1.2.3 BIOS. Unfortunately it is not possible to rollback to 1.0.7 so there's no way to be certain. I've tried the latest video driver from Intel as well as the version listed on Dell's site but the issue remains...

OK I didn't have to wait for long : it just happened to me while plugged in...

Yeah happens while plugged in and on battery for me.

Forgot to mention that I'm running a clean install of Windows 10.

I just tried to downgrade the BIOS to 1.0.7 following the procedure found here (very nice explanation by the way) :

www.reddit.com/.../

Problem is : when the flash began, I got a message saying downgrading from 1.2.3 to 1.0.7 was blocked by DELL due to "incompatible downgrade". Too bad : I won't be able to confirm if the flicker is related to the BIOS upgrade to 1.2.3.

Hey,

I'm having a load of issues with the NVMe drive after 'upgrading' to BIOS 1.2.3 -- also couldn't downgrade to 1.0.7 due to 'incompatible downgrade'.

Adam

I am also experiencing this issue. For me it was occurring on bios 1.0.7 and remained after the update to 1.2.3. Perhaps something else at play? I plan to keep playing around with disabling devices or updating drivers to see if I can isolate anything. Maybe someone with more technical expertise will weigh in on this..

I do have a FHD screen but that's probably not super important. I am interested in any solutions that may be out there !

@welltimedly

Thank you for your feedback. So i guess BIOS upgrade was not the culprit. And it doesn't seem to be LCD related too (issue with QHD+ and FHD).

I guess it's either hardware (motherboard related) or software (BIOS or ?).

To everyone : what is your laptop manufacturing date (see in BIOS) ? What processor, RAM and SSD do you have ?

For my part : manufactured on 04th dec 2016, 16 Gb ram, 512 SSD Toshiba.

I managed to take a video of the issue :

https://youtu.be/x-rkFvNeukY

Can you have a look and confirm you see the same kind of issue ?

I was not moving the mouse during the video as it would have stopped the flickering.

Mine was shipped on Dec 7th so likely a similar manufacturing date(I'll post it later once I run into it.) My setup:  FHD/i5 7200/8GB RAM /256GB drive/Intel HD 620 GPU

I've run into several different solutions posted by others with previous gen XPS13 models ranging from wifi drivers, mouse, and gpu drivers to name a few. So it may be possible something random like that could affect this?

@Greg_FR

Looks very similar to my problem. However it's slightly different since my whole screen drops into full black? That's the best way I can describe it since it happens so quickly. Perhaps its due to the filming but during the flickers it looks like there are columns of black lines that appear which are definitely more distracting than the flashes I experience. Is this something you noticed when observing it yourself or an artifact caused by filming?

Same here. Just got mine today and screen flickers. I really hope this is just a software problem!

I also noticed "resolution" weirdness:

postimg.org/.../

Just updated graphic card driver. not working, still flickering every 10-15 mins, very annoying

@welltimedly

In fact, it's sometimes only "dropping into full black" as you describe and sometimes making back lines as on the video, so I guess we have the same issue.

@frederelias

The resolution problem you've pointed out is due to Windows, it occurs on all computers with high DPI screens running Windows 10 with some apps and in some parts of the control panel (like in the device manager).

To all who experience the problem : can you give here :

- Your manufaturing date (see in BIOS) ?

- Your BIOS version

- Your screen model (FHD or QHD+)

Thank you