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1984
XPS 15 (9550), when any headphones are connected the right speaker has lower sound
Got the XPS 15 a month ago and the first time I plugged my headphones I noticed the problem
The right speaker has significantly lower sound than the left and when I wiggle the audio jack of the headphones, it gets normal for a moment and then bad again. That happens only with headphones. I tried 4 different ones.
I reinstalled audio drivers - no luck. It seems like loose audio jack connection and not a software issue.
Any one having the same problem?
I guess the only solution would be sending it back for repair which I don't want
Jim Coates
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4 Operator
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June 14th, 2016 04:00
It is a bummer for sure.
I agree that if wiggling the jack fixes a problem, then is a hardware problem. You can get an inexpensive usb audio jack to use until there is a better time to have the laptop repaired.
Peppys
3 Posts
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June 14th, 2016 04:00
Thanks for the suggestion I will look for one.
Another temp solution I came up with yesterday is levelling the speakers. So the right one has higher volume.
But when I unplug the headphones you should go back to normal as it's still annoying :)
Carlo S.
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July 5th, 2016 12:00
Hello Peppys,
have you contacted the assistance? Do you know if the is any official solution?
I have the same issue on my xps, but the assistance seems not to know how to solve it.
Thanks,
Carlo.
Peppys
3 Posts
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July 6th, 2016 00:00
No not yet.
I will have to call them. I got 1 year 'next day repair' or something like that so they will come to me