Recently purchased the XPS 17 laptop, and first thing I noticed when I plugged in the adapter is that there is entirely too much play, it flops down and has fallen out quite a few times already. Have several other DELL laptops and those are still nice and tight even after years of use~ did they give me the wrong one?? I see no reason why a brand new plug/laptop should be this loose?
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There is a simple resolution. Dell has not provided the @malkboy explanation to it phone support, engineering, tech, Terry_B or its partners.
Dell has not made an official statement regadring the design, the problem or a fix. Until then we can assume its a problem because we the customers don't like it.
@melkboy - were it the case that this is the design to prevent the cost of replacing a motherboard, etc., then Dell should so say. As it is Dell has burdened the cost of replacing my XPS17 2x, sending me an XPS 15, providing a daughterboard repalcement, 3x a new powercord and my loyalty and business. I have BEGGED to peak to someone with knowledge and no one has come forward to make your explanation.
@Terry_B has provided the best communication and there has been no communication from him to this effect.
Its a bad design, Dell's intent was not to prevent damage from tripping. Dell is running away from its customers and this problem.
What fall out? Your motherboard, daughterboard or the DC Jack? If you're referring to the 'Jack' problem, then there is a fix on ebay. Search for 'Dell xps 17 loose jack fix'. It is the only remedy and many seemed to be happy with the permanent fix.
4 year old XPS 17 on 3rd motherboard, 1 daughterboard, and 3rd time having it "fixed" , I have 3 days left on my warranty and it still falls out. Complained and now I am at the end of my rope. Easily falls out 10-15 times a day. Sitting on one pillow of my couch with the laptop on the next pillow makes it fall out. Holding the laptop level and typing makes it fall out. Etc etc. I wish I could offer a suggestion. I even tried taping it, which was simply a mess
The plugs are loose this way when jerked from the side and the plastic is broken.
delivery was on May 18th, didn't unpack until later on~ and then didn't actually use it or set it up right away... then, came online to see if I could find out anything on it. I have seen other posts from new owners that mention the same thing...but, last time I checked no one had replied to that post.