Laptops General - Read Only

3 Argentum

XPS 17 NEW adapter plug loose and falls out?!?!

Recently purchased the XPS 17 laptop, and first thing I noticed when I plugged in the adapter is that there is entirely too much play, it flops down and has fallen out quite a few times already.  Have several other DELL laptops and those are still nice and tight even after years of use~ did they give me the wrong one??  I see no reason why a brand new plug/laptop should be this loose?

dhughes

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Accepted Solutions
3 Argentum

There is a simple resolution. Dell has not provided the @malkboy explanation to it phone support, engineering, tech, Terry_B or its partners.

Dell has not made an official statement regadring the design, the problem or a fix. Until then we can assume its a problem because we the customers don't like it.

@melkboy - were it the case that this is the design to prevent the cost of replacing a motherboard, etc., then Dell should so say. As it is Dell has burdened the cost of replacing my XPS17 2x, sending me an XPS 15, providing a daughterboard repalcement, 3x a new powercord and my loyalty and business. I have BEGGED to peak to someone with knowledge and no one has come forward to make your explanation.

@Terry_B has provided the best communication and there has been no communication from him to this effect.

Its a bad design, Dell's intent was not to prevent damage from tripping. Dell is running away from its customers and this problem.

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3 Argentum

4 year old XPS 17 on 3rd motherboard, 1 daughterboard, and 3rd time having it "fixed" , I have 3 days left on my warranty and it still falls out. Complained and now I am at the end of my rope. Easily falls out 10-15 times a day. Sitting on one pillow of my couch with the laptop on the next pillow makes it fall out. Holding the laptop level and typing makes it fall out. Etc etc. I wish I could offer a suggestion. I even tried taping it, which was simply a mess

What fall out? Your motherboard, daughterboard or the DC Jack? If you're referring to the 'Jack' problem, then there is a fix on ebay. Search for 'Dell xps 17 loose jack fix'. It is the only remedy and many seemed to be happy with the permanent fix.

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Replies (808)
8 Krypton

The plugs are loose this way when jerked from the side and the plastic is broken.

 


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Moderator
Moderator

Hi,

Welcome to the Community. You may have to have the motherboard repalced. Contact Dell technical suppor in your region as your under warranty.

Thank you

Royan

10 Diamond

If "recently" is less than 21 days from shipment, have the system replaced entirely - you have that right.

3 Argentum

it's brand new and was like this the day I first plugged the Adapter in~ nothing around it is broken...the plug just doesn't fit as it should.

3 Argentum

delivery was on May 18th, didn't unpack until later on~ and then didn't actually use it or set it up right away... then, came online to see if I could find out anything on it.  I have seen other posts from new owners that mention the same thing...but, last time I checked no one had replied to that post.

3 Argentum

Can you tell me the fastest way to do that...seems that when I go to find help or contact info I end up going in circles, which is why I finally came here to post.

thnx

Moderator
Moderator

Which Country did you purchase the system from

Royan

3 Argentum

The U.S. I assume, I bought it here on this site.

Moderator
Moderator

Call 1-800-624-9896, and punch in your Express service Code, which is on a sticker at the bottom of your laptop, to be routed to the XPS dept, or you can call on 1-866-566-2055.

Thank you

Royan

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