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October 18th, 2017 18:00
XPS 9550 Speaker Problem
Hi,
My speaker seems broken with no sound but frequent buzz noise. I've updated the drive the latest version, still not fixed. My laptop is still in warranty. Please advise solutions.
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Jim Coates
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October 18th, 2017 20:00
But the sound is okay through headphones?
If so, test with the ePSA diagnostic Quick Audio Check? (see picture)
If you don't hear the test tones in the Perform Quick Audio Check then there is a hardware failure with the speakers. Contact tech support for a repair if still under warranty.
Lesvila
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October 23rd, 2017 08:00
Thanks Jim, I solved the problem. It seems like the updated drive is not compatible with the system, and the sound is back when I re-installed the old version. Luckily there's no failure with the hardware.
QPR_FC
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November 2nd, 2017 15:00
Be careful as my XPS13 has been playing up now for over a year with the sound buzz issue.
Many users are suffering. Nobody has found a real solution.
Mine is ok sometimes and buzzes at other times, no pattern as to when it occurs ie when hot/cold/battery use/on charge etc
I've updated the sound drivers many many times using a range of different ones.
It started when the Anniversary Edition of Windows was installed back in Nov 2016. I'm still thinking that there's a connection with Cortana...or maybe it has driven me so crazy that I imagine all types of things thesedays :)