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2 Intern

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162 Posts

47364

January 28th, 2022 01:00

Dell SupportAssist Offline Installer - where to download?

Hello from Germany!

I want to install the Dell SupportAssist program silently during W10/W11 installation.
Where to find a the offline installer? I dont want to use the small online installer and have all machines
downloading the rest of the installation.
Any hints for me in this case?

Best regards

Peter

Community Manager

 • 

3K Posts

April 30th, 2024 12:59

Hello All,

 

Please follow the instructions based on the version of SupportAssist that is applicable to your system (In warranty).

 

  1. SupportAssist for Consumer: If you need the SupportAssist offline installer/MSI file, please contact support by clicking the Get Help Now button located at the bottom right corner of the page. 

  2. SupportAssist for Business: SupportAssist for Business is integrated with TechDirect after being deployed in the customer’s fleet. This keeps the administrator who is informed with alerts and recommended actions to resolve or prevent personal computer issues.

 

To manage the PC fleet in TechDirect using SupportAssist for Business PCs, you must first onboard to TechDirect. (Follow this article to Onboard to Tech Direct)

 

Once you are on Tech Direct, Follow the steps outlined in the article here - How to Create and Install a SupportAssist Deployment Package.

 

If you are finding it difficult to get the SupportAssist deployed on your computer or the solution failed, Click on the ‘Get Help Now’ icon which is located at the bottom right corner of the page. Click it to chat with a LIVE agent for instant support. Please ensure you have your system service tag handy for quicker assistance.


Note:
 
For systems that are out of warranty, The technician diagnoses the concern and provides a quote if requested. 

(edited)

2 Intern

 • 

162 Posts

January 29th, 2022 03:00

I cant edit my own post... thats crazy...

Found the .msi file for silent installation here:

https://downloads.dell.com/serviceability/catalog/SupportAssistx64-3.10.4.18.msi

Cant find a doc with all .msi switches for installation.
Anyone around to help me out in this case?

Best regards

Peter

1 Message

February 26th, 2022 16:00

This is all I did to deploy through SCCM

msiexec /i "SupportAssistx64-3.10.4.18.msi" /q

It works.

4 Posts

August 19th, 2022 10:00

5 Practitioner

 • 

2.4K Posts

August 19th, 2022 10:00

You are allowed to edit only for a limited amount of time. 

Cheers !!!  Link Bookmarked !!!!  Although the latest version is version 3.11 with version 3.12 to be released in couple of weeks, 

Would suggest using this 
https://downloads.dell.com/serviceability/catalog/SupportAssistx64-3.11.4.29.msi

 

1 Message

November 19th, 2022 11:00

Hi,

Could you share the latest offline version for 3.12.3.5? Thanks in advance

1 Message

November 25th, 2022 07:00

1 Message

December 6th, 2022 14:00

The above link to the MSI file links to an incomplete file. File size is only 1kb. Is there another link to the file?filelink.jpg

5 Practitioner

 • 

2.4K Posts

December 11th, 2022 21:00

Try doing this online version and you should get both MSI and MSP files,  %windir%\installer

1 Message

January 5th, 2023 12:00

Can you guys tell me where you are finding the library for these links? my only source has been this forum

15 Posts

January 30th, 2023 10:00

That link works for me. 22,533 k 

1 Rookie

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2 Posts

July 27th, 2023 08:00

August 5th, 2023 16:00

I can't install SupportAssist. always returns the error that the PC is without internet. Can anyone help me?

1 Rookie

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1 Message

October 19th, 2023 19:08

Here goes the latest version:

https://downloads.dell.com/serviceability/catalog/SupportAssistx64-3.14.2.45116.msi

Community Manager

 • 

2.7K Posts

October 31st, 2023 20:50

Helpful video for SupportAssist:

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